Contributor II
ModeratorHello, yaquaholic -
The ScienceLogic SRE team was provided access to the 12.1.2 GA release before it was published to the customer portal to start coordinating SaaS customer upgrades. The GA release version has been extensively tested across many environments and configurations.
SL1 does require all appliances to be running the same release version, which is handled by the system update process. This is to ensure the SL1 platform is running properly in a supported configuration.
If you are encountering errors or service impacting issues, please open a support case and one of the ScienceLogic Technical Support Engineers can assist.
Contributor IIHi Eric,
Thank you for your message. It’s clear that we are currently beta testing version 12.1.2 in AWS, rather than the expected version 12.2 as communicated by the SRE team.
And I say beta testing as I am pretty sure that we're the only customer using the SL AWS hosting. Shout if you know otherwise, please.
Our SL account team have always denied this, but I'll never forgot the day the support guy said "Oh so you're the guys in AWS".
We have had many support cases open since we were handed the system, and SL Support are continually talking with the SRE team. We're two weeks since being handed the platform and still don't have a working system.
Thanks,
Richard
ModeratorHi, Richard - Thanks for your reply.
The SL1 12.1.2 release is not in beta and is generally available for all customers including AWS. Given the 12.1.2 version was recently released a few support defects can be expected. We work directly with each customer to troubleshoot, resolve, and, when applicable, create support defects to track long-term fixes.
As the Director of Product for the SL1 Platform, I can confirm ScienceLogic has a significant number of SL1 customers hosted in AWS.
All existing customers must upgrade to the 12.1.X Golden Gate release line to complete the Oracle Linux 8 (OL8) operating system conversion before being able to upgrade to the 12.2 Hollywood or later releases. This is because 12.2+ release lines are only OL8 based. Once all the 12.1.2 conversion work is complete, the SRE team can coordinate your upgrade to a later release line.
Can you provide me with your most recent case number? I can investigate and work directly with your account team to help get it resolved.
Thanks, Eric.
