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Restorepoint 5.6 20250716 Release
Hello, We are pleased to announce the Restorepoint 5.6 2025076 release. The following updates were made to the appliances: Addressed an issue that prevented offline users from updating their appliances (RES-4669) Addressed an issue that prevented Regex Search from searching against files in an archive (RES-4666) (Case: 00524071) Removed the telnet option from the admin CLI Help command (RES-4662) Updated the Log Retention Policy (Administration > System Settings > Logs/Alerts) to also apply to jobs in the database so that they are retained for a longer period of time. You can list or delete the historic jobs through two new endpoints: GET /jobs/historic and DELETE /jobs/historic/(JobID). (RES-4618) Thank you, Release ManagementGot a Game-Changing SL1 Story? Here's Why You Should Apply for the 2025 Innovators Awards
1 MIN READ Nominations close August 20 — Apply or nominate someone here. We're ready to shine a spotlight on the bold thinkers and change-makers in our ScienceLogic community. The Innovators Awards celebrate customers and partners who push boundaries, solve tough challenges, and deliver real results using SL1. Whether you’re leading an automation initiative, building something brilliant with PowerFlow or turning chaos into clarity across your IT ecosystem—we want to hear from you. Here are 3 quick reasons to apply (or nominate a colleague) before August 20: Get the recognition your work deserves Innovation doesn’t always shout—it solves, improves, transforms. The Innovators Awards give your team the credit and visibility it’s earned, across the Nexus Community and beyond. Inspire others across the ScienceLogic ecosystem Your journey could help another customer spark their own transformation. Past winners have become the go-to examples of SL1 innovation—and your story could be next. Be featured and celebrated Winners receive exclusive recognition at Nexus Live 2025, plus promotion through customer blogs, newsletter and in social. Today is your day to be celebrated. How to Apply The process is easy—and open to all customers and partners with an active SL1 deployment and a great story to share. Apply here by August 20. Let’s all celebrate the best of our community. Apply or nominate someone today.Restorepoint RPM Agent 5.6 20250716 Release
Hello, We are pleased to announce the release of a new Restorepoint RPM Agent v5.6 20250716. This release addresses the following issue: Addressed an issue in which agents with multiple SSH master ports did not correctly cycle through to set a connection when using the AdditionalSSHPorts config for a RPM agent. This release is available now from the Product Downloads page (Restorepoint > Agent > Restorepoint RPM Agent). Thank you, Release ManagementNew initiative within SL1 Studio - Launch of PowerPack Ecosystem!
Hello everyone, We're thrilled to share some exciting news with you! As part of our ongoing efforts to foster innovation and collaboration, we're launching the PowerPack Ecosystem, a brand-new initiative within SL1 Studio. This platform will allow our customer base to submit Powerpacks that they would like to share with the Community. This is a fantastic opportunity for all of you to showcase your creativity and contribute to the collective knowledge of our community. We encourage you to visit the PowerPack Ecosystem page for more details about this exciting new initiative. We believe that this will be a great way to connect, share, and learn from each other. If you have any PowerPack that you'd like to share, we'd absolutely love to hear from you! Click here to start the process and join us in making this initiative a success. Thank you for your continued support and enthusiasm.Meet our Newest Blogger- Michael Leonberger
1 MIN READ With three decades of progressive leadership in technology and service delivery, Michael brings a unique combination of technical expertise and customer-focused innovation to every engagement. His diverse background spanning MSPs and Federal agencies—with deep expertise in Security, Systems, Networking, and Observability—provided the perfect foundation for his transformative 21-year journey with ScienceLogic. This experience uniquely positioned him to understand both the technical complexities and operational challenges that organizations face in today's rapidly evolving technology landscape. At ScienceLogic, Michael has partnered with hundreds of clients to drive deployment efficiencies, architect custom solutions, and establish industry best practices. His collaborative approach and deep technical insight have consistently delivered measurable results across diverse environments and use cases. Beyond client delivery, Michael and his team are the architects behind innovative service offerings including the Optimization Access Service (OAS) program and the Operational Insights PowerPack(s)—solutions that have redefined how organizations approach IT optimization and operational visibility. Keep an eye out for some great posts and videos from Michael and team. mleonbergerServiceNow Service Graph Connector SyncPack v1.1.1 Release
Hello, We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store. NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack. You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow Service Graph Connector SyncPack v1.1.1 Release
Hello, We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store. NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack. You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Thank you, Release ManagementSL1 Ibiza 12.3.6 Release Notification
We are pleased to announce that SL1 Ibiza 12.3.6 is now available. The release and documentation can be accessed using the following links: https://support.sciencelogic.com/s/release-file/aBtVL00000011wX0AQ/1236 If you are planning to consume SL1 Ibiza 12.3.6, be advised of the following: The 12.3.6 release is available only as a patch; there is no ISO version. You can upgrade to this release directly from the following SL1 releases: 12.3.5 12.3.0 12.2.7 SL1 12.1.2, if all of your SL1 appliances have been converted to OL8 12.2.x and 12.3.x STIG-compliant users can upgrade to this release so long as they have not consumed or upgraded to the 12.3.0 STIG release. If you previously deployed or upgraded to 12.3.0 STIG, you cannot upgrade to 12.3.6 STIG due to a known technical issue. AWS deployments that are using Aurora 3 can upgrade to this release. If you are currently deployed using Aurora 2, you can upgrade to this release but you must perform a post-upgrade Aurora 2 to 3 conversion. SL1 12.3.6 is Department of Defense Information Network (DoDIN)-certified. NOTE: If you are on 12.1.2, you should upgrade directly to 12.3.6 without consuming the 12.2.x releases. WARNING: If you are upgrading from a version prior to 12.2.3, then after upgrading SL1, you must also upgrade MariaDB 10.4.x to version 10.6.18. Failure to perform this MariaDB upgrade can cause major functionality issues in SL1. IMPORTANT: You can consume SL1 12.3.6 only if you are upgrading from an earlier SL1 version that supports upgrades to this release. There is no ISO version for version 12.3.6. For more details, please see SL1 Ibiza 12.3.6 release notesJuniper Mist v101 PowerPack Release Notification
We are pleased to announce that the Juniper Mist v101 PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename: https://support.sciencelogic.com/s/release-version/aBuVL0000000b1B0AQ/juniper-mist Enhancements and Issues Addressed The following enhancements and addressed issues are included in this release: Added a universal credential and example credential to the PowerPack. Updated all Dynamic Applications to support pagination and use the Snippet Framework. Deprecated the "Mist: API Cache Producer" Dynamic Application. NOTE: ScienceLogic recommends manually disabling the "Mist: API Cache Producer" Dynamic Application. If the Dynamic Application remains active and aligned to the root device, extra API calls will be made, and you may experience performance or rate limit issues. Added two new Dynamic Applications to the PowerPack: Mist: Gateway Asset Configuration Mist: Switch Asset Configuration Added support for the "Mist: Alarms and Events" Dynamic Application to properly handle alarms for gateways and switches. Updated the start time calculation for alarm collection to use the polling frequency of the "Mist: Alarms and Events" Dynamic Application. Significantly reduced the number of individual API calls the PowerPack makes by using organization level endpoints instead of requesting data per site. Please refer to the Juniper Mist v101 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the Juniper Mist v101 PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The Juniper Mist v101 PowerPack Release File Details also contains links to the Release Notes, Manual, and PowerPack Info Report. Issues Addressed in the Juniper Mist v101 PowerPack Release can be found in the Release NotesAnalyst Recognition for ScienceLogic, and We Think, You Too
In case you hadn’t already heard, ScienceLogic has been named a Visionary in the 2025 Gartner® Magic Quadrant™ for Observability Platforms 1 . In our view that’s a great opportunity for new ops teams to get to know ScienceLogic. But as part of the Nexus Community working with the SL1 platform, Restorepoint, or Skylar AI for any length of time, that recognition isn’t a surprise at all. You already knew. This isn’t one of those “we’ve arrived” moments for us, especially against a backdrop providing rich monitoring, digital understanding, and automation innovation for over two decades. Instead, we feel it’s a moment of gratefulness and appreciation for the ScienceLogic user community. You have solved one “impossible IT challenge” after another in some of the world’s most complex environments. You’ve tamed local, hybrid, and multi-cloud ops, with workloads and dataflows spanning from mainframes to Kubernetes. The stories you share with us chronicle this. You’re closing observability gaps across your operations, automating swaths of previously manual troubleshooting and remediation steps, and better, freeing your team from tedium and toil to focus their skill on technology innovation and growing the business. Observability, Turbocharged We believe this most recent analyst recognition comes at a pivotal time for IT operations, and we’re excited by the analyst’s research for Observability Platforms. Once focused on providing dashboards for DevOps, APM, and SRE teams, organizations like yours have found that the tenants of observability are useful across all aspects of service delivery, not just a slice of the stack. From human users on a mobile app, to service front ends, to compute, networks, storage and more, modern Observability offers helps you understand what’s happening anywhere in real-world ops. To us, Gartner’s recognition is a validation of the innovative work you do every day. We believe it’s about your expert understanding of the transformational value of real-time insight and automated action, and about how ScienceLogic customers like you deliver outstanding digital experiences even while building modern ops muscle. You’re holding ops together with fewer people, managing tighter timelines, and meeting ever-increasing quality expectations every day. What’s Your Observability Story? We’d love to hear your thoughts on Observability and extending visibility and insight beyond traditional monitoring and log analysis. Also, feel free to share your thoughts below about the evolution of Observability to support the larger organization and new teams. You’ll find detailed insight into modern Observability included in the report, so be sure to check that out in full here. Also, you still also have time to register for our live conference, Nexus Live, October 7-9. The bulk of Nexus Live’s tracks and sessions will be dedicated to observability, best practices, technology advances, and demonstrations of new observability features for your environment. Best of all, it’s a chance to meet other ops experts, and of course we’d love to see you there too. Thank you for your contributions to the evolution of observability. But then again, Logicians like you have always been ahead of the curve. .... Notes: Gartner, Magic Quadrant for Observability Platforms, by Gregg Siegfried, Matt Crossley, 7 July 2025 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
