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Documentation updates to the Skylar One documentation site for 05/22/26:Added release notes for Skylar One 12.5.8. This release includes package and security updates, introduces logging changes to give you better visibility into the deployment process, and addresses numerous issues from previous releases. Updated the Skylar One Upgrade Path Matrix, as well as the release notes for the 12.5.4, 12.5.5, 12.5.6, and 12.5.7 releases, to inform users of a known issue impacting upgrades to those releases from the 12.3.4 through 12.3.6 releases. Updated the Upgrade Path Matrix to clarify which specific notes are relevant to each release.Documentation updates to the Skylar Automation documentation site for 05/22/26:Release Notes and Updated Manual for version 2.0.0 of the Skylar Advisor SyncPack, which adds multiple applications to support importing data from Confluence pages and ServiceNow Change Requests to Skylar Advisor. Release Notes and Updated Manual for version 4.0.0 of the ServiceNow B

The process Process 'Update Device State' has a default frequency of 1 min, but we have a large number of device groups, over a thousand, i see this every minute 'already running, not starting, proc name Update Device State' And after a few minutes it then sends a signal 15, and terminals the process 'Process Update Device State has caught signal 15 and is exiting.'I'm wondering whats the implications if i change the time factor to allow the process to run longer, or if there is an limitation to the number of device groups that should be allowed?     

Hi All, Anyone upgraded the Skylar one to 12.5.1 ? Looks like the new feature Enhanced Topology process is not working for us .. is it for anyone else as well?

We are pleased to announce that the Cisco: UC VOS Applications v112 PowerPack has been released on 5/21/26. The download for this release can be found on the Support Portal under the PowerPack filename:https://support.sciencelogic.com/s/release-version/aBu0z000000XZSXCA4/cisco-uc-vos-applications Enhancements and Issues Addressed The following enhancements and addressed issues are included in this release:Addressed an issue that caused "snippet_id" argument errors to occur due to the timeout value returning as a float. As part of the fix for this issue, an updated version of the Cisco VOS library was integrated into the Python 3.11 execution environment for the "Cisco VOS" PowerPack. (Case: 00559770) Addressed an issue that caused exceptions related to the getAppLogger() function, as well as snippet syntax errors. (Case: 00626072) Please refer to the Cisco: UC VOS Applications v112 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to

Hello -We are pleased to announce the release of Skylar Compliance 5.6 20260520. This release includes the following updates: Added the new Additional Fields column to the Logs page (Information > Logs and Device > Logs). The Additional Fields column displays additional log fields, where applicable. Improved performance when loading the device list throughout Skylar Compliance. Updated the Skylar Compliance API documentation to provide more information on the "ObjectType" field for logs. Added the following encoding options for ad hoc and scheduled reports: UTF-8 (default) Windows-1252 (Case: 00650217) Improved performance when loading the command output table, as well as grouped or single command output. Expanded rows now remain visible while scrolling through the contents of command output so the device name and row context remain in view. Addressed an issue with the logic that determines when scheduled reports are delivered that caused duplicate report de

 Welcome — Introduce Yourself to the Nexus Community We’re excited you’re here! This thread is a friendly space for Nexus Community members to introduce themselves, connect with peers, and share a fun fact to break the ice. Whether you’re new to the product, a longtime user, an SME, or part of the product team, we’d love to learn a bit about you.What to post (suggested format)Name / Role: e.g., Jane Doe — Site Reliability Engineer Company / Team: optional How you use Nexus: short summary — monitoring, incident response, dashboards, automation, etc. Something fun: a hobby, favorite snack, a weird skill, or a memorable travel story — keep it light! One thing you’d like to learn from the community: topic, tip, or resource requestExample introductions (copy and modify)Hi everyone — I’m Alex (SRE). I use Nexus to correlate performance signals across our multi-region services. Fun fact: I’ve completed three half-marathons. Happy to share dashboards and alert tuning tips!Hey all — I’m Priya,

Hello - We are pleased to announce the release of Skylar Compliance RPM Agent 5.6 20260520. The following updates were included in this release:Updated the API documentation to provide more information on the "ObjectType" field for logs. Improved log organizationThis version of the RPM Agent, as well as updated API documentation, is available on the Support Center.Thank you, Release Management

Hi All,  We have most of devices enabled with CDP and LLDP , if we see the view in the map the both the devices are connected to each other in view which is not helpful . Device A is parent and device B is child , But in maps both the device is showing as parent as well child. Whether everyone has this issue ?  

We are pleased to announce Skylar One Juneau 12.5.8 is released. The release files and associated documents can be accessed on the following support portal link: https://support.sciencelogic.com/s/release-file/aBtVL0000001Wx70AE/1258 If you are planning to consume Skylar One Juneau 12.5.8, be advised of the following:The 12.5.8 release is available only as a patch; there is no ISO version. All Python 2 functionality was removed from Skylar One with the 12.5.1 release. If you still use Python 2 for custom code, you cannot upgrade to this or any later releases until your custom code is Python 3-compatible. You can perform upgrades from one minor version to any later minor version within the 12.5.x series. However, as with all updates, ScienceLogic strongly recommends that you perform such upgrades in a test environment before implementing the upgrades in production environments. The ScienceLogic-validated upgrade paths to version 12.5.8 are outlined below. 12.5.7 > 12.5.8 12.5.4 >

The issue about the Yum RPM DB Corruption. Thread died in Berkeley DB library. Fatal error, run database recovery” has been a bit frequent on the OS level (I understand this is not something related to the platform support). The occurence of this issue is ideally resolved with the help of KB https://support.sciencelogic.com/s/article/8821 . But, I was looking if there ia  way to alert on this and be aware something broke instead of being silent on this.

We believe that our Concurrent powershell collections are running into some security software we have running on 0, 5, 10, 15, 20, etc minutes. We wanted to try to offset ScienceLogic Powershell to run on 2, 7, 12, etc if possible.I am familiar with System > Settings > Process > Data Collection: Dynamic App… I changed this one to offset by 2 which worked for non Powershell collections but didn’t work for Powershell… I also found “Data Collection: PowerShell Collector”, but this process does not have an offset setting.

We are pleased to announce that the MongoDB: Database v101 PowerPack has been released on 5/19/26. The download for this release can be found on the Support Portal under the PowerPack filename:https://support.sciencelogic.com/s/release-version/aBu4z000000XaXYCA0/mongodb-database Enhancements and Issues AddressedThe following enhancements and addressed issues are included in version 101 of the MongoDB PowerPack:Addressed an issue that caused the "MongoDB: Server Discovery" Dynamic Application to fail and register an "ImportError: cannot import name 'json_util'" error. (Cases: 00549358, 00351480) Updated the PowerPack to support Python 3.11. Added support for MongDB instances of v7 and v8. Please refer to the MongoDB: Database v101 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the MongoDB: Database v101 PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The MongoDB: Database v101 PowerPa

In this video, see how Skylar Advisor helps detect and troubleshoot performance issues in an e commerce application by analyzing synthetic transaction data and correlating events across locations. By connecting signals from multiple regions, Skylar Advisor pinpoints the root cause and provides clear, actionable guidance. Explore how Skylar Advisor enables: • Detection of performance anomalies in application services • Correlation of events across multiple locations and systems • Identification of root cause issues such as DNS failures • Clear summaries and supporting evidence for faster understanding • Step by step remediation guidance and proactive monitoring recommendations With Skylar Advisor, teams can move from detection to resolution quickly while improving future performance through smarter monitoring and alerting.Learn more about the ScienceLogic AI Platform: https://bit.ly/4a4gIaD

 In this video, see how Skylar Advisor helps you quantify the impact of your operations by transforming millions of events into meaningful insights. By reducing noise and surfacing what matters, Skylar Advisor enables teams to focus on outcomes, not just data. Explore how Skylar Advisor enables: • Reduction of event noise by over 90 percent • Automated processing of millions of events into actionable insights • Delivery of predictions, advisories, and investigations • Faster resolution through prioritized signals • Measurable savings in time, cost, and operational efficiency With Skylar Advisor, you are not just monitoring systems, you are clearly seeing the business impact of your operations and the value they deliver. Learn more about the ScienceLogic AI Platform: https://bit.ly/4a4gIaD

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.  KBA Title Portal Link and KBA Number Product Line Skylar One (SL1) GraphQL API Best Practices for Querying Data KB20958 Skylar One [MAJOR] DR Backups Fail Silently with No Output when Vault is Enabled KB20943 Skylar One [MINOR] Azure PowerPack may generate false availability and flapping events during Azure API throttling KB20959 Skylar One Installing a Syncpack Causing Intermittent Failure with "Exception while creating a syncpack virtualenv" KB20496 Skylar Automation [MINOR] URL Monitoring Credentials Exposed via Skylar One API and Browser Inspection KB20760 Skylar One Getting events asking to use credential settings for message encryption i

Hello, We are pleased to announce that the ServiceNow Base SyncPack v4.0.0 was released on Tuesday May 11, 2026. Version 4.0.0 of the "ServiceNow Base" SyncPack adds the "Sync Organizations from Skylar One to ServiceNow" application. This release also adds support for using the ServiceNow Identification and Reconciliation Engine (IRE) to import organizations from Skylar One to ServiceNow using the "core_ company" table in conjunction with catalog requests.This release of the SyncPack includes the following features:Added the "Cache ServiceNow Companies, CIs, and Skylar One Orgs, Device Classes" application to enable support for all ServiceNow SyncPacks. The "Cache ServiceNow Companies, CIs, and Skylar One Orgs, Device Classes" application was previously located in the "ServiceNow CMDB" SyncPack. The "Sync Organizations from Skylar One to ServiceNow" application now uses the ServiceNow Identification and Reconciliation Engine (IRE) for non-CMDB tables. For more information about importi

Hello, We are pleased to announce the Skylar Advisor SyncPack v2.0.0. This release of the SyncPack adds multiple applications to support importing data from Confluence pages and ServiceNow Change Requests to Skylar Advisor. This SyncPack includes the following features:Added two new Skylar Automation applications to support importing data from Confluence pages to Skylar Advisor: Export New/Updated Pages from Confluence to Advisor Export Historical Page Data from Confluence to Advisor Added two new Skylar Automation applications to support importing ServiceNow Change Request data to Skylar Advisor: Export New/Updated Change Requests from ServiceNow to Advisor Export Historical Change Request Data from ServiceNow to Advisor Thank you, Release Management

We are pleased to announce that the Microsoft: Windows Server v119 PowerPack has been released on 5/13/26. The download for this release can be found on the Support Portal under the PowerPack filename:https://support.sciencelogic.com/s/release-version/aBu0z000000XZTGCA4/microsoft-windows-server Enhancements and Issues AddressedThe following enhancements and addressed issues are included in this release:Added the new "Microsoft: Windows Server CPU Average Performance" Dynamic Application to provide an alternate method for calculating the average CPU performance between polling cycles instead of the "Microsoft: Windows Server CPU Performance" Dynamic Application.NOTE: The "Microsoft: Windows Server CPU Average Performance" Dynamic Application is disabled by default and is not currently included in templates or run book automation policy alignment. To reduce monitoring load, provide correct CPU vitals, and prevent duplicate alerts, only one of the two Dynamic Applications ("Microsoft: Win

Hello, We are pleased to announce the release of Version 2.0.0 of the "ServiceNow Service Catalog" SyncPack. This SyncPack adds the new "Sync Company Requests from ServiceNow to Skylar One" application and adds multiple applications that were removed from the "ServiceNow CMDB" SyncPack. This release also addresses an issue that prevented device maintenance schedules from being deleted successfully, and updates the way that requests are made using the "ScienceLogic SL1: Service Catalog Automation" application in ServiceNow.NOTE:The "ServiceNow Base" SyncPack version 4.0.0 or later is required to be used with this SyncPack.The following features were added in this release of the SyncPack:Added the new "Sync Company Requests from ServiceNow to Skylar One" application, which pulls catalog requests from ServiceNow and organizations from Skylar One, compares them, and creates the necessary organizations in Skylar One and companies in ServiceNow.NOTE: This application does not allow you to cr

Hello, We are pleased to announce the release of ServiceNow CMDB v4.0.0.This SyncPack is supported for Skylar Automation (PowerFlow) version 3.0.0 and higher, as well as Skylar One (SL1) version 12.3.0 and higher, and requires "ServiceNow Base" SyncPack version 4.0.0 or later (also released today).This much anticipated release includes the following features and updates:Updated ServiceNow API endpoints to leverage GraphQL for gathering ServiceNow Configuration Items (CIs) in the following applications: Sync Devices from ServiceNow to Skylar One Sync File Systems from ServiceNow to Skylar One Sync Interfaces from ServiceNow to Skylar One Added support for the refined ServiceNow Common Service Data Model (CSDM) for services. Added the cmdb_ci_service_business table to the supported tables for the "Sync Business Services from ServiceNow to Skylar One" application. Updated the "Sync Business Services from ServiceNow to Skylar One" application to leverage GraphQL when retrieving services

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release. KBA Title Portal Link and KBA Number Product Line After Running Skylar Automation App "Cache SL1 Users", Syncing Apps Still Fail KB20789 Skylar Automation [MINOR] Dashboard table widget auto-selection fails to apply correctly (count change after save, and level subscription chains) KB20912 Skylar One [MINOR] Aruba Central: Sites with special characters not filtered KB20931 Skylar One [MINOR] Datacenter Automation: Format Output for ServiceNow Scoped action produces no output KB20932 Skylar One [MINOR] User unable to run Windows PowerShell Automations PowerPack actions KB20933 Skylar One Recovering From a Lost Docker Swarm Key for Skylar Automation MUD KB

 Documentation updates to the Skylar One documentation site:Updated the Skylar One Product Life Cycle page to reflect new end of maintenance and end of life dates for the 12.3 Ibiza release line.Documentation updates to the PowerPacks documentation site:Added release notes and updated the manual for version 107 of the Nutanix PowerPack. This release of the PowerPack includes new Dynamic Applications, device classes, and dashboards for monitoring Nutanix Enterprise AI devices; new "Healthy" event policies designed to clear existing "Minor" and "Critical" event policies; and new event policy descriptions for better Skylar AI utilization. It also includes updates to support Nutanix v4 REST APIs and Python 3.11 execution environments, and addresses several issues from previous releases.Documentation updates to the Skylar Compliance documentation site: Updated release notes for Skylar Compliance MMR 20260506.   

 A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.KBA Title Portal Link and KBA Number Product Line [MAJOR] IBM: DB2 Database Dynamic Applications may align with wrong credentials (SL1 12.5.x) KB20838 Skylar One Can I have multiple SSO Authentication Resources with different Identity Service Providers in the same Authentication Profile? KB20728 Skylar One Errors in the nextui logs of the database or admin portal appliances about geolocation data KB20788 Skylar One SkylarOne Agent Availability Troubleshooting Guide for SaaS Hosting KB20849 Skylar One [MINOR] Azure FileStorage accounts not modeled by Microsoft: Azure Storage Account Discovery KB20850 Skylar One "Package scilogd does not verify nodigest" error when