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A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.  KBA Title Portal Link and KBA Number Product Line Skylar One (SL1) GraphQL API Best Practices for Querying Data KB20958 Skylar One [MAJOR] DR Backups Fail Silently with No Output when Vault is Enabled KB20943 Skylar One [MINOR] Azure PowerPack may generate false availability and flapping events during Azure API throttling KB20959 Skylar One Installing a Syncpack Causing Intermittent Failure with "Exception while creating a syncpack virtualenv" KB20496 Skylar Automation [MINOR] URL Monitoring Credentials Exposed via Skylar One API and Browser Inspection KB20760 Skylar One Getting events asking to use credential settings for message encryption i

The issue about the Yum RPM DB Corruption. Thread died in Berkeley DB library. Fatal error, run database recovery” has been a bit frequent on the OS level (I understand this is not something related to the platform support). The occurence of this issue is ideally resolved with the help of KB https://support.sciencelogic.com/s/article/8821 . But, I was looking if there ia  way to alert on this and be aware something broke instead of being silent on this.

We believe that our Concurrent powershell collections are running into some security software we have running on 0, 5, 10, 15, 20, etc minutes. We wanted to try to offset ScienceLogic Powershell to run on 2, 7, 12, etc if possible.I am familiar with System > Settings > Process > Data Collection: Dynamic App… I changed this one to offset by 2 which worked for non Powershell collections but didn’t work for Powershell… I also found “Data Collection: PowerShell Collector”, but this process does not have an offset setting.

Hello, We are pleased to announce that the ServiceNow Base SyncPack v4.0.0 was released on Tuesday May 11, 2026. Version 4.0.0 of the "ServiceNow Base" SyncPack adds the "Sync Organizations from Skylar One to ServiceNow" application. This release also adds support for using the ServiceNow Identification and Reconciliation Engine (IRE) to import organizations from Skylar One to ServiceNow using the "core_ company" table in conjunction with catalog requests.This release of the SyncPack includes the following features:Added the "Cache ServiceNow Companies, CIs, and Skylar One Orgs, Device Classes" application to enable support for all ServiceNow SyncPacks. The "Cache ServiceNow Companies, CIs, and Skylar One Orgs, Device Classes" application was previously located in the "ServiceNow CMDB" SyncPack. The "Sync Organizations from Skylar One to ServiceNow" application now uses the ServiceNow Identification and Reconciliation Engine (IRE) for non-CMDB tables. For more information about importi

Hello, We are pleased to announce the Skylar Advisor SyncPack v2.0.0. This release of the SyncPack adds multiple applications to support importing data from Confluence pages and ServiceNow Change Requests to Skylar Advisor. This SyncPack includes the following features:Added two new Skylar Automation applications to support importing data from Confluence pages to Skylar Advisor: Export New/Updated Pages from Confluence to Advisor Export Historical Page Data from Confluence to Advisor Added two new Skylar Automation applications to support importing ServiceNow Change Request data to Skylar Advisor: Export New/Updated Change Requests from ServiceNow to Advisor Export Historical Change Request Data from ServiceNow to Advisor Thank you, Release Management

We are pleased to announce that the Microsoft: Windows Server v119 PowerPack has been released on 5/13/26. The download for this release can be found on the Support Portal under the PowerPack filename:https://support.sciencelogic.com/s/release-version/aBu0z000000XZTGCA4/microsoft-windows-server Enhancements and Issues AddressedThe following enhancements and addressed issues are included in this release:Added the new "Microsoft: Windows Server CPU Average Performance" Dynamic Application to provide an alternate method for calculating the average CPU performance between polling cycles instead of the "Microsoft: Windows Server CPU Performance" Dynamic Application.NOTE: The "Microsoft: Windows Server CPU Average Performance" Dynamic Application is disabled by default and is not currently included in templates or run book automation policy alignment. To reduce monitoring load, provide correct CPU vitals, and prevent duplicate alerts, only one of the two Dynamic Applications ("Microsoft: Win

Hello, We are pleased to announce the release of Version 2.0.0 of the "ServiceNow Service Catalog" SyncPack. This SyncPack adds the new "Sync Company Requests from ServiceNow to Skylar One" application and adds multiple applications that were removed from the "ServiceNow CMDB" SyncPack. This release also addresses an issue that prevented device maintenance schedules from being deleted successfully, and updates the way that requests are made using the "ScienceLogic SL1: Service Catalog Automation" application in ServiceNow.NOTE:The "ServiceNow Base" SyncPack version 4.0.0 or later is required to be used with this SyncPack.The following features were added in this release of the SyncPack:Added the new "Sync Company Requests from ServiceNow to Skylar One" application, which pulls catalog requests from ServiceNow and organizations from Skylar One, compares them, and creates the necessary organizations in Skylar One and companies in ServiceNow.NOTE: This application does not allow you to cr

Hello, We are pleased to announce the release of ServiceNow CMDB v4.0.0.This SyncPack is supported for Skylar Automation (PowerFlow) version 3.0.0 and higher, as well as Skylar One (SL1) version 12.3.0 and higher, and requires "ServiceNow Base" SyncPack version 4.0.0 or later (also released today).This much anticipated release includes the following features and updates:Updated ServiceNow API endpoints to leverage GraphQL for gathering ServiceNow Configuration Items (CIs) in the following applications: Sync Devices from ServiceNow to Skylar One Sync File Systems from ServiceNow to Skylar One Sync Interfaces from ServiceNow to Skylar One Added support for the refined ServiceNow Common Service Data Model (CSDM) for services. Added the cmdb_ci_service_business table to the supported tables for the "Sync Business Services from ServiceNow to Skylar One" application. Updated the "Sync Business Services from ServiceNow to Skylar One" application to leverage GraphQL when retrieving services

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release. KBA Title Portal Link and KBA Number Product Line After Running Skylar Automation App "Cache SL1 Users", Syncing Apps Still Fail KB20789 Skylar Automation [MINOR] Dashboard table widget auto-selection fails to apply correctly (count change after save, and level subscription chains) KB20912 Skylar One [MINOR] Aruba Central: Sites with special characters not filtered KB20931 Skylar One [MINOR] Datacenter Automation: Format Output for ServiceNow Scoped action produces no output KB20932 Skylar One [MINOR] User unable to run Windows PowerShell Automations PowerPack actions KB20933 Skylar One Recovering From a Lost Docker Swarm Key for Skylar Automation MUD KB

 Documentation updates to the Skylar One documentation site:Updated the Skylar One Product Life Cycle page to reflect new end of maintenance and end of life dates for the 12.3 Ibiza release line.Documentation updates to the PowerPacks documentation site:Added release notes and updated the manual for version 107 of the Nutanix PowerPack. This release of the PowerPack includes new Dynamic Applications, device classes, and dashboards for monitoring Nutanix Enterprise AI devices; new "Healthy" event policies designed to clear existing "Minor" and "Critical" event policies; and new event policy descriptions for better Skylar AI utilization. It also includes updates to support Nutanix v4 REST APIs and Python 3.11 execution environments, and addresses several issues from previous releases.Documentation updates to the Skylar Compliance documentation site: Updated release notes for Skylar Compliance MMR 20260506.   

Hi All,  We have most of devices enabled with CDP and LLDP , if we see the view in the map the both the devices are connected to each other in view which is not helpful . Device A is parent and device B is child , But in maps both the device is showing as parent as well child. Whether everyone has this issue ?  

 A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.KBA Title Portal Link and KBA Number Product Line [MAJOR] IBM: DB2 Database Dynamic Applications may align with wrong credentials (SL1 12.5.x) KB20838 Skylar One Can I have multiple SSO Authentication Resources with different Identity Service Providers in the same Authentication Profile? KB20728 Skylar One Errors in the nextui logs of the database or admin portal appliances about geolocation data KB20788 Skylar One SkylarOne Agent Availability Troubleshooting Guide for SaaS Hosting KB20849 Skylar One [MINOR] Azure FileStorage accounts not modeled by Microsoft: Azure Storage Account Discovery KB20850 Skylar One "Package scilogd does not verify nodigest" error when

  In this episode, Josh Abraham and Patrick Hubbard sit down with Gavin Cohen to discuss the launch of Skylar AI and a glimpse into Skylar Automated RCA. Skylar AI is a software services suite powered by artificial intelligence (AI) that is designed to automatically manage, anticipate, and prevent IT incidents. Skylar AI reasons over telemetry and the stored knowledge of an organization to deliver accurate insights, recommendations, and predictions. Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

 In this episode, Josh Abraham and Patrick Hubbard sit down with Sara Leslie, Sr. Manager, Customer Marketing at ScienceLogic, to discuss the launch of the Nexus Customer Community. Sara shares the journey and vision behind this exciting platform, designed to foster collaboration, knowledge-sharing, and engagement among our customers. Discover the unique features of Nexus, hear stories of early community connections, and learn how this initiative is set to revolutionize customer interactions. Tune in to explore the Nexus with us!Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

Jude Evans McCarthy, Sr. Scrum Master and SciLo Pride Chair, comes on the IT in Motion podcast to celebrate and discuss Pride Month! In this episode, Jude, Josh, and Patrick discuss how Pride Month fosters a culture of acceptance and celebrates the contributions of LGBTQ+ individuals to society and the tech industry.Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

Mike Nappi, Chief Product Officer at ScienceLogic, hops on the IT in Motion to discuss all the latest on AI/ML and a glimpse into the future.Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

ScienceLogic CEO and Co-founder, Dave Link, jumps on the IT in Motion podcast for a special episode revealing our NEW book, Innovation: Journey and Outcomes for the AIOps Revolution. In this episode, Dave discusses the inspiration for writing the book as well as some of his favorite chapters in the story.Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

  ScienceLogic’s VP of Product & Engineering, Priyanka Kharat joins IT in Motion to provide a breakdown on her career journey and shares some of the latest technical advancements impacting her and her team’s work!Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

 Richard Lee, a 15-year veteran at Telstra in Australia, takes the spotlight in our latest IT in Motion episode. Tune in as he shares firsthand experiences dealing with a myriad of customer challenges, offering a unique perspective on navigating the tech world.Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

Josephat Hema, a Pharmacist studying Data Science at Swansea University, joins IT in Motion and shares how in his experience, he's seen how technology can solve problems within the medical field and decided to pursue his passion to make a difference.Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

In a special Halloween-themed episode, Director of Engineering at VERISIGN, Darin Chambers, joins the IT in Motion podcast to relive some of his spookiest IT horror stories. Happy Halloween!Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!

Santosh Jayaram, Chief Revenue Officer at CirrusLabs, stops by for an episode of IT in Motion! Santosh shares his experiences throughout his remarkable journey from the world of engineering to becoming a trailblazer in the tech landscape.Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching! 

“DJ” Doug James, Business Unit CIO at TDC Erhverv in Denmark, shares how his experience in the British Army led him down this career path but also provided the foundation for his leadership and management skills. DJ shares his secrets to being an impactful leader.Feel free to share your feedback, ideas and questions. ​@JoshAbraham or another team member will review and get back to you.  Thanks for watching!