Recently active topics

Hello, We are pleased to announce the release of Jira ITSM Integration v101 PowerPack.This release includes the following features:An example SOAP/XML credential that you can use as a template to send information to PowerFlow. Two automation policies that you can configure to update Jira when a user responds to issues in SL1: Jira: Create Issue Jira: Timeline Event Two action policies that integrates with Jira to automatically update SL1 events and Jira issues: Jira: Alert Jira: Create Timeline Event NOTE: This release requires a minimum SL1 version of 12.1.2.

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.KBA Title Portal Link and KBA Number Product Line [MINOR] Ping ICMP Device Class Has Wrong Device Type Setting KB19947 Skylar One [MINOR] Error Occurs Using Lightning Bolt for Dynamic Applications Running In Python 3.11 KB19954 Skylar One [MINOR] Global Manager: Stack does not pull data for a user outside of the stack's aligned device's organization KB19955 Skylar One [MINOR] Email sending issue because of special character in "Email Formal Name" KB19964 Skylar One [CRITICAL] Collection fails when device class is missing in database KB19966 Skylar One [MAJOR] Concurrent PowerShell Collections Blocked if Requests Take Too Long to Complete KB19977 Skylar One Deviation Crunch errors with "can't start new thread" KB19893 Skylar One [MINOR] Skylar Automation - Requ

Register Now 

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.KBA Title Portal Link and KBA Number Product Line  Unable to Find "ScienceLogic Support Pack" (and some other "ScienceLogic", "EM7" or "SL1" PowerPacks) on the Support Portal KB19856 Skylar One Skylar Compliance Software/Service Restarts Every 24 Hours On Secondary Appliance KB19776 Skylar Compliance How to Generate and Collect Skylar Compliance Debug Logs KB19279 Skylar Compliance Access to Advanced Settings Tab of the Administration Page KB16714 Skylar Compliance Skylar Automation Queue Configuration DA is erroring out with "HTTPStatusCodeCheckError: 500 Server Error: Internal Server Error" KB19708 Skylar One [MINOR] System status reporting an error "Query error: No data found for metrics group" in HA secondary server KB19908 Skylar One [MINOR] Invalid LLDP Relat

Hello, We are pleased to announce the release of Skylar Compliance RPM Agent 5.6 20260211. This agent is available on the Support Center. The following issues were addressed in this agent release:Addressed an issue that prevented backups from finishing successfully when "DisableStrictHostKeyChecking" was enabled. (Cases: 00584650, 00614013) Updated Device Control commands to more efficiently parse large outputs. This also helps avoid a potential error when running these commands, which could cause the command to end with an "OK" output. (Case: 00592926)Thank you, Release Management

 A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release. KBA Title Portal Link and KBA Number Product Line [MINOR] Unparseable Inbound Email Issue when Oracle UTL_MAIL is being used KB19814 Skylar One [MAJOR] Reports with images and charts are presenting corrupted data for ODS format. KB19815 Skylar One [MAJOR] Office 365 Powerpack Credential Test fails in 12.1.2+ KB19816 Skylar One [MAJOR] Ad-Hoc Relationships Inadvertently Removed From SL1 KB19825 Skylar One Device Appears in Device Groups but Is Missing From Registry>Devices>Device Manager page KB19833 Skylar One Error Adding HTTP Header to Custom Universal Credential KB19852 Skylar One [Extended architecture] Agents Upload Interval Changes to 300 Seconds Instead of 60 Seconds KB19844 Skylar One

We are pleased to announce that the System Upgrade Assessment v102 PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename:https://support.sciencelogic.com/s/release-version/aBuVL0000000Uu90AE/skylar-one-system-upgrade-assessment Issues Addressed in this Release for v102:NOTE : Attached to this v102 version are the v101 versions of the Release Notes and Manual. There was only 1 new bug which addressed the issue of throwing false positives for Linux Automations RBAs. Please refer to the System Upgrade Assessment v102 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the System Upgrade Assessment v102 PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The System Upgrade Assessment v102 PowerPack Release File Details also contains links to the Release Notes, Manual, and PowerPack Info Report.Issues Addressed in the System Upgr

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release. KBA Title Portal Link and KBA Number Product Line [MAJOR] Otelcol service is not working when passive DE becomes active DE KB19757 Skylar AI [MINOR] Unhandled Exceptions in dynamic check KB19758 Skylar One "http: request body too large" Error During Skylar Compliance Appliance Update or File Upload KB18618 Skylar Compliance [MINOR] Dynamic App Alerts Missing From Device Logs KB19759 Skylar One The Service chronyd Fails to Start with Fatal error : Invalid directive Error KB19756 Skylar One How to get database sizes (top largest databases, total size, largest Performance/Config apps) KB19778 Skylar One [MAJOR] Vitals data does not display in AP2 KB19781 Skylar One  

We are pleased to announce that SL1 Ibiza 12.3.13 is now available on support portal: https://support.sciencelogic.com/s/release-file/aBtVL0000001Mcn0AE/12313SL1 Ibiza 12.3.13 includes new features and enhancements in the following product areas:Platform and SecurityIf you are planning to consume SL1 Ibiza 12.3.13, be advised of the following:The 12.3.13 release is available only as a patch. The validated upgrade paths to version 12.3.13 are outlined below. Be advised that you can perform upgrades from one minor version to any later minor version within the 12.3.x series. However, as with all updates, ScienceLogic strongly recommends that you perform such upgrades in a test environment before implementing the upgrades in production environments.The following are the validated upgrade paths: 12.3.12 > 12.3.13 12.3.11 > 12.3.13 12.1.2 (OL8) > 12.3.13 12.2.x and 12.3.x STIG-compliant users can upgrade to this release via one of the supported upgrade paths so long as you have n

Hello Nexus Community Members,  We are currently performing a community migration and relaunch. The community is in read-only mode and will be in this state for several weeks. This means you can view content in the public areas but cannot log in or access private content or messages. We apologize for any inconvenience.  Our team will continue to post product release and other support related updates so please check back frequently. If you have questions or need help, please contact your Account Executive and/or Customer Success Manager or reach out to our community manager, Sara Leslie. Best Regards, Sara 

01/23/26 Documentation updates to the main docs site at https://docs.sciencelogic.com/Updated the Installing Skylar One in Azure section to reflect a new, much faster method for transferring Skylar One VHDs to Azure. This new method enables you to transfer VHDs for all appliances in parallel in just a few minutes, without the need to download, convert, and upload the VHDs individually. Added the validated upgrade paths for Skylar One Juneau 12.5.3 to the section on Updating Skylar One.01/23/26: Documentation updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/Added release notes for Skylar One 12.5.3, which includes updates to the Skylar One agent and improves how Skylar One maps handle stale Layer-2 network topology relationships. This release also includes package updates to improve security and system performance and addresses several issues from previous releases.

Author Credit goes to Patrick HubbardPosted 2 months ago Juneau brings hundreds of customer-driven improvements including faster pipelines, sharper topology, integrated synthetics, geographic maps, and full model-to-metal AI visibility. Here’s what’s inside. When customers help guide the roadmap, the result looks a lot like Juneau (12.5.1). It’s practical, focused, and full of improvements you asked for. And while this version introduces new marquee features, Skylar One (SL1) customers are more likely to notice how it brings together hundreds of customer-driven engineering upgrades. The result is something admins, operators, and SREs will recognize instantly: a platform that runs faster, models the world more accurately, and fits easily into the rhythm of how you operate.With 700+ enhancements across ingestion, topology, eventing, collectors, HA, UX, and hardware support, Juneau is one of the most customer-driven releases we’ve delivered. These changes come straight from real deploymen

Hello Nexus Community Members,  Tomorrow we will begin our community migration project. This means for the next several weeks the community will be in read-only mode- you will be able to view some content but will not be able to login or post new content.  Please make sure you have saved copies of your content for reference.  We expect all users and content to migrate successfully (with the exception of drafts, personal messages, bookmarks & likes).As a precaution, we recommend saving anything you personally want to track closely (e.g., screenshots of key posts or idea submissions).If you have any questions, please contact me directly for assistance.  Best Regards, Sara Leslie   

We are pleased to announce that the Nvidia GPU Monitoring v101 PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename:https://support.sciencelogic.com/s/release-version/aBuVL0000000V2D0AU/nvidia-gpu-monitoringIssues Addressed in this ReleaseThe following issues were addressed in this release:Added support for single-GPU configurations to all Dynamic Applications in the PowerPack. (Case: 00543044) Updated the indexing method for all Dynamic Applications in the PowerPack to handle cases where serial numbers might be absent. In cases where the serial number is absent, the universally unique identifier (UUID) is now used for indexing.Please refer to the Nvidia GPU Monitoring v101 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the Nvidia GPU Monitoring v101 PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The Nvidia GPU Mo

Hello, We are pleased to announce the release of Skylar Compliance 5.6 20260114 for appliances. The following updates are available in this release:Added the new Update URLs button to the SAML tab of the "Auth Servers" page, which allows you to update the ACS URL and Entity ID fields based on your current web browser's address bar. (Case: 00577946) Addressed an issue that prevented successful display and deletion of backups due to an error when scanning the "contextconfigtypes" database column. (Case: 00603378) Addressed an issue that caused reports with multiple filters to filter data incorrectly and return empty reports as a result. (Case: 00596935) Addressed an issue that prevented an Until date from being selected when configuring the Disabled option on the Device Details tab of a device. This issue occurred when the timezone of your web browser was set to any option west of Coordinated Universal Time (UTC). (Case: 00589626) Addressed an issue that prevented command timeouts from b

We are pleased to announce that Skylar One Juneau 12.5.3 is now available on support portal: https://support.sciencelogic.com/s/release-file/aBtVL0000001Lbt0AE/1253Skylar One Juneau 12.5.3 includes new features and enhancements in the following product areas:Agent Platform and Security TopologySkylar One Juneau 12.5.3 addresses issues in the following product areas:Agent Dashboards Data Collection and Retention Device Management Event Management Monitoring Policies Run Book Automations Skylar AI System Upgrade Topology User InterfaceIf you are planning to consume Skylar One Juneau 12.5.3, be advised of the following:The 12.5.3 release is available only as a patch; there is no ISO version. All Python 2 functionality was removed from Skylar One with the 12.5.1 release. If you still use Python 2 for custom code, you cannot upgrade to this or any later releases until your custom code is Python 3-compatible. The validated upgrade paths to version 12.5.3 are outlined below. Be advised that y

Hello, We are pleased to announce the release of a hotfix for the Skylar Compliance RPM Agent. Release 5.6 20260123 addresses the following issue:Addressed an issue where multiple firmware upgrades using the same agent caused the file to be transferred to the agent multiple times. This could lead to situations where the file system of the agent would get full if multiple devices were being upgraded in that agent, or could cause firmware upgrades on multiple devices to take longer than they should. (Case: 00607264)Thank you, Release Management

Hello, We are pleased to announce the release of the ServiceNow Base Pack PowerPack version 109. NOTE: You must be using Skylar One version 12.3.1 or higher before you install this PowerPack.The following features are included in this version of the PowerPack:Updated the PowerPack to use the Skylar One default execution environment. Removed all Dynamic Applications from the PowerPack Thank you, Release Management

We are pleased to announce that ScienceLogic: Geographic Maps v102 PowerPack has been released and can be access on support portal:  https://support.sciencelogic.com/s/release-file/aBtVL0000001Lon0AE/sciencelogic-geographic-mapsDescriptionVersion 102 of the "ScienceLogic: Geographic Maps" PowerPack expands location data onboarding capabilities by introducing support for business services. A new report has been added to allow users to extract, populate, and upload location data for services in the same workflow used for devices, enabling broader geographic visibility across monitored entities.Minimum Required Platform Version: 12.3.6 and AP2 Nougat version 8.29.41; Skylar One version 12.3.6 alone does not ship with AP2 Nougat. AP2 Nougat is not pinned to a specific Skylar One platform release

We are pleased to announce that the Gisual Commercial Power Monitor v1.5 Community PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename:https://support.sciencelogic.com/s/release-file/aBtVL0000001MGD0A2/gisual-commercial-power-monitorIssues Addressed in this ReleaseThis document is an overview of how to integrate setup Gisual Commercial Power status Powerpack.A webhook handler for receiving alerts from Gisual Commercial Power StatusThe objective of this document is to provide the Customer with a list of customer-specific requirements/design configuration settings, custom development specifications and overall architectural depiction. The details in this document cover the work ScienceLogic did during its engagement with the Customer.Please refer to the Gisual Commercial Power Monitor v1.5 Community PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the Gisual Comm

Hello, We are pleased to announce the release of Skylar Compliance 5.6 20260128 for appliances. This release addresses the following issues:The suggested results of a search on the Devices page now display properly beneath the search box. (Case: 00607713) Addressed an issue that caused an error when attempting to download a "Selected file only" configuration backup. (Case: 00540604) Addressed an issue that caused users without the "ViewPluginOptions" or "ViewDeviceCommand" permissions to see a "Forbidden" error message when attempting to view a device. (Case: 00606764) Addressed an issue in which firmware uploads during Archive and Restore would get a wrong ID assigned. (Case: 00561491) Thank you,Release Management

These are the newly published Knowledge Articles and Known Issues from last week. To see all articles and use advanced filtering for Product, Version, Product Category, Product Sub-Category, etc… please navigate to Known Issues and Knowledge on the Support Portal.  KBA Title Portal Link and KBA Number Product Line [MINOR] Memory leak in Windows agent v151-154 when Event Log Monitoring is in use and LogMonitorUseServerTime is in use KB19674 Skylar One [MINOR] Subscription License Delivery Menu not showing latest payloads KB19675 Skylar One Skylar One Virtual Machine Appliance: System_status.sh Reports Virtual Memory Swap – Possible Host Memory Overload KB19688 Skylar One Skylar Automation issues with Couchbase during initial setup in Azure KB19637 Skylar Automation [MINOR] "Skylar: Status Check Failed: Unknown Exception" after upgrade from Skylar One v12.3.x+ to Skylar On

Hello Nexus Community Members,  Thank you for being an active part of the Nexus Community in 2025. We saw record engagement in discussions and product idea submissions — and your participation continues to shape how we improve ScienceLogic. To support the community’s growth and deliver a better experience in 2026, we’ll be migrating Nexus Community to a new platform in Q1. The migration kicks off in February, and during this time the community will be available in read-only mode for several weeks. The new experience will feel familiar with a few key improvements: New gamification and points system Improved profile page Refreshed Ideas area We expect all users and content to migrate successfully. As a precaution, we recommend saving anything you personally want to track closely (e.g., screenshots of key posts or idea submissions). We’ll share further details this week as we proceed with the migration and relaunch. If you have questions or need help, please contact your Customer Success