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Week of August 18, 2025 - Latest KB Articles and Known Issues
1 MIN READ A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.PavaniKatkuri14 hours agoPlace Latest KB Articles and Known Issues BlogLatest KB Articles and Known Issues BlogModerator8Views0likes0CommentsSee why Nexus Live is the must-attend event for IT leaders
We sat down with Gary Slebrch of @General Dynamics Information Technology is a must-attend event for IT leaders who want to be part of something bigger than a conference. From meeting directly with the ScienceLogic product team and leadership to sharing experiences and feedback with other customers, you’ll connect with some of the brightest minds in IT—and leave with insights you can act on. 👉 Register for NexusLive2025 today: https://lnkd.in/eN-5jrUY11Views0likes0CommentsRestorepoint 5.6 20250827 Release
Hello, We are pleased to announce the Restorepoint 5.6 20250827 release, which addressed the following issues: Updated the default Regex search buffer size to 5% of the available memory on the appliance. Added the infinite scroll function to Restorepoint templates to prevent the user interface from freezing when users created or edited large templates. (Case: 00521648) Addressed an issue that caused the Disabled checkbox on the Device Details tab (Devices > Device List) to scroll through dates erratically when selected and that prevented it from being unselected. (Cases: 00525208; 00540046) Addressed an issue that caused a command schedule to trigger all the commands for selected devices at the same time. Addressed another issue in which the retention policy was implemented incorrectly after running multi-device command schedules. (Case: 00528316) Migrated the "Configuration Changes" report from the old user interface (Information > Reports > Old UI Reports) into the current user interface (Information > Reports). Thank you, Release Management3Views0likes0CommentsGraphQL Query
Good afternoon, I've been tasked with extracting performance data, for quarterly customer reviews, and after many hours of PowerBI M Query and trying to wrangle the data into a useable form - I still can't. When I remembered that with GQL we can extract only what we need. However I've spent another few unsuccessful hours trying to find the connection between the devices and their performance data. This is as far I have I got: query DeviceByOrgID { devices(search: {organization: {has: {id: {eq: "39"}}}}) { edges { node { id name ip componentChildren{edges{node {id}}} deviceClass { description class} } } } } Could anyone show me how to extract some performance data for a device, CPU normalized hourly for example, using GQL? Even if it's just for a single device. Thanks55Views0likes2CommentsAzure German Portal SQL API deprecation
Hello all, We will be working to evaluate and update the API call versions used in the Azure PowerPack later this year. However, there is one API call that is being deprecated by Azure 10/31/25 that may occur before the next release of the Azure PowerPack. An email was sent out by Microsoft notifying that one of the SQL API Endpoint Versions is being retired. This version of the SQL Database endpoint is only used for customer’s using the Germany Portal, all other portals (Commercial, US Gov, China) do not use this endpoint. You can find more details here: https://learn.microsoft.com/en-us/answers/questions/1073330/retirement-notice-azure-sql-database-2014-04-01-ap If you use the German Azure Portal, please reach out. Thanks, Taylor5Views1like0CommentsDashboard Access Key permissions
We have a new dashboard created that we are going to provide customer access to. I see an SL1 document indicating that we can create an access key to allow specific users only have access to this single dashboard. However, per the document the access key can only be assigned if the dashboard is a classic dashboard. Is there a way to do the same to a new AP2 dashboard? https://docs.sciencelogic.com/pdf/sciencelogic_custom_dash_reports_11-1-0.pdf4Views0likes0CommentsIBM: AIX Monitoring v103 PowerPack Release Notification
We are pleased to announce that the IBM: AIX Monitoring v103 PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename: https://support.sciencelogic.com/s/release-version/aBu4z000000wk79CAA/ibm-aix-monitoring Enhancements and Issues Addressed The following enhancements and addressed issues are included in this release: Addressed an issue that occurred during discovery that displayed the incorrect AIX operating system version throughout the SL1 user interface. (Case: 00513280) Addressed an issue that triggered alerts for Internal Collection Dynamic Applications with a "Process not running" message even though users were running processes. (Case: 00494966) Addressed an issue that prevented the "IBM: AIX CPU Utilization (sar)" Dynamic Application from collecting the correct data. (Case: 00523669) Please refer to the IBM: AIX Monitoring v103 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the IBM: AIX Monitoring v103 PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The IBM: AIX Monitoring v103 PowerPack Release File Details also contains links to the PowerPack Info Report.7Views0likes0CommentsSL1 PowerFlow v3.2.0 & PFCTL v2.8.0 Release
Hello, We are pleased to announce the release of SL1 PowerFlow v3.2.0, as well as the release of SL1 PowerFlow powerflowcontrol (pfctl) command-line utility v2.8.0. Both of these releases are included on the customer portal for download under Product Downloads > PowerFlow Platform > SL1 - PowerFlow 3.2.0. SL1 PowerFlow v3.2.0 adds the ability to bulk download reports, adds a new API endpoint to support bulk downloading of reports, adds two new configuration options to the docker-compose.yml file, and addresses multiple issues. Read on for more details or see the SL1 PowerFlow Release Notes. SL1 PowerFlow powerflowcontrol (pfctl) command-line utility v2.8.0 updates Couchbase-related checks, updates pfctl checks to require HTTPS certificates, and updates the pfctl init-sps action to use the HOST_ ADDRESS for the PowerFlow system. See the SL1 PowerFlow powerflowcontrol (pfctl) command-line utility v2.8.0 Release Notes. Features (SL1 PowerFlow v3.2.0) This section covers the features that are included in SL1 PowerFlow Platform version 3.2.0: You can now bulk download reports in PowerFlow. When bulk downloading, you have the option to select multiple specific instances of a report to download, or you can select all available instances to download. Added the new DELETE/api/v1/reports/batch API endpoint, which allows you to delete reports in a batch. For more details about using the new endpoint, see the API documentation in the PowerFlow user interface. Added two new configuration options to the docker-compose.yml file to allow access to the Couchbase and RabbitMQ user interfaces without requiring Dex authentication: DISABLE_DEX_AUTH. This option allows you to disable Dex authentication for the Couchbase and RabbitMQ services. ENABLE_SECONDARY_CB_UI. This option allows you to access the Couchbase user interface on port 8091 through secondary nodes without additional port openings. NOTE: The DISABLE_DEX_AUTH and ENABLE_SECONDARY_CB_UI configuration options are intended only for troubleshooting and should be turned off when the PowerFlow system is stable. Blank spaces in configuration options or application variables are now automatically stripped by the PowerFlow API to prevent the spaces from causing issues when PowerFlow reads the values. Updated API service initialization messages to improve clarity when Couchbase indexes are created. Updated the db_host configuration option to function more uniformly across all PowerFlow services. The following images are included in this release of PowerFlow: registry.scilo.tools/sciencelogic/pf-api:rhel3.2.0 registry.scilo.tools/sciencelogic/pf-couchbase:6.6.0-14 registry.scilo.tools/sciencelogic/pf-dex:2.37.1-11 registry.scilo.tools/sciencelogic/pf-worker:rhel3.2.0 registry.scilo.tools/sciencelogic/pf-gui:3.2.0 registry.scilo.tools/sciencelogic/pf-pypi:6.3.1-15 registry.scilo.tools/sciencelogic/pf-rabbit:3.8.35-7 registry.scilo.tools/sciencelogic/pf-redis:6.2.14-6 Issues Addressed (SL1 PowerFlow v3.2.0) The following issues were addressed in this release: Addressed an issue that caused device sync to fail due to region-specific cache key issues. (Case: 00422286) Addressed an issue that caused intermittent authentication failure when using SSO credentials to access PowerFlow. (Case: 00352925) Addressed an issue that caused the pfctl utility to fail when changing the PowerFlow password if the "dollar-sign" character ($) was used in the new password. You can now use the $ character in the PowerFlow password. (Case:00484230) Updated custom mappings values so that you can set any value you want before PowerFlow checks whether the value is unique. Previously, if you attempted to add a custom value and any part of the string matched an existing custom value, you could not attempt to save the value. Addressed an issue that prevented users with view-only permissions from accepting the End User License Agreement (EULA). Additionally, we have released SL1 PowerFlow System Utils v1.2.1 SyncPack today. This release is available on the customer portal here. This SyncPack requires the Base Steps SyncPack. Thank you, Release Management14Views0likes1CommentSNMPv3 EngineID
Hi, During the discovery and other interactions with a SNMPv3 configured device SL1 is using USM to retrieve the EngineID. The EngineID is used to set-up a secure connection as far as we can seen in our traces. SL1 is not using the EngineID from the USM discovery to store it in the CDB. SL1 will try to collect the EngineID as part of snmpEngineID.0 of the SNMP-FRAMEWORK-MIB [RFC3411]. Not all devices (Avaya/some HP's, probably more) are supporting the snmpEngineID.0 of the SNMP-FRAMEWORK-MIB. The request is to expand the SNMPv3 EngineID process with a second method as USM. See RFC 5343 chapter 3.2 for more details. AlfredSolved25Views1like2CommentsCMDB Sync relation overrides
Device sync has quite a mandatory configuration option about relations between SL1 devices vs Snow CIs. We have used that a lot but now struggling with some issue we noticed this "values" section. In documentation we can see this picture: which shows that there is part "values" and it is told that they are Additional Child Class Values. Then in example we have this { "cmdb_ci_db_mssql_instance": { "relations": [ { "parent": "cmdb_ci_win_server", "rel_type": "Runs on::Runs", "reverse": true } ], "values": {"sys_class_name": "snow_ci_class", "instance_name": "name"} }, "cmdb_ci_db_mssql_database": { "relations": [ { "parent": "cmdb_ci_db_mssql_instance", "rel_type": "Contains::Contained by", "reverse": false } ], "values": {"sys_class_name": "snow_ci_class", "database": "name"} }, "cmdb_ci_db_mssql_server": { "relations": [ { "parent": "cmdb_ci_win_server", "rel_type": "Runs on::Runs", "reverse": true } ], "values": {"sys_class_name": "snow_ci_class", "instance_name": "name"} } } Not much told about those in documentation, so few questions arise: when do we need to use those? Seems to be optional anyway. what are the field names to be used here. In the example snow_ci_class seems to be coming from device attributes/field from SL1, then probably the key part is the snow field? Is that correct?16Views1like0CommentsSL1 Ibiza 12.3.7 Release Notification
We are pleased to announce that SL1 Ibiza 12.3.7 is now available. SL1 Ibiza 12.3.7 includes new features and enhancements in the following product areas: Agent Credentials Platform and Security Skylar AI System Update SL1 Ibiza 12.3.7 addresses issues in the following product areas: Data Collection and Retention Events and Alerts The release and documentation can be accessed using the following links: Ibiza 12.3.7 ISO Ibiza 12.3.7 Patch **Images will be announced early next week, and once available can be obtained from the support portal as well. For full details, see the SL1 Ibiza 12.3.7 Documentation: 12.3.7 Release Notes 12.3.7 Product Changes 12.3.7 Getting Started Guide Thank you, Release Management37Views1like3Comments