Customer Enablement & Programs

Before Nexus Live officially kicks off, join us for a 3-hour interactive training session led by our Global Enablement team and ScienceLogic subject matter experts. In this session, we’ll dive into the Why, When, and How of maximizing your SL1 platform: Why optimization and automation directly impact business outcomes. When to apply best practices to achieve the greatest efficiency. How to implement these strategies through hands-on exercises. You’ll walk away with practical skills to fine-tune performance, automate repetitive work, and customize dynamic apps; all to help you supercharge your SL1 platform. Come ready to learn, practice, and connect. Register for Nexus Live now!

Join ScienceLogic Principal Product Manager John Willsey at #NexusLive2025 to see how Skylar Analytics helps you get more from the data you already collect without new tools or pipelines. Learn how to combine business context with telemetry data, share insights through purpose-built dashboards, and stay ahead of incidents with predictive alerts and anomaly detection. 🔗 Reserve your spot today: https://bit.ly/4motupI  

You’ve done the work. Now here’s how to tell the story that gets it recognized.  You’ve led change. You’ve delivered impact. You’re thinking about applying for a ScienceLogic Innovators Award—but maybe you’re wondering: What should I say in the entry?  We’ve got you. Here are five tips from past winners and judges to help your submission stand out:  Tell the “Before and After” Story What was the challenge? What wasn't working? Help us understand the problem—and how you changed it.  Use Metrics to Show Impact Even if it’s simple. “Reduced manual tickets by 60%,” “Cut MTTR in half,” or “Integrated 12+ systems into a single pane of glass.” Numbers speak volumes.  Show How You Used ScienceLogic in a Unique or Transformative Way Did you extend the platform? Automate something new? Use PowerFlow or SL1 in a way others might not have thought of?  Highlight Collaboration and Leadership Who did you bring along for the ride? Change is rarely solo—mention

You’re innovating more than you think. Find out if you should apply for the 2025 Innovators Awards. We hear it all the time: “I’m just doing my job.”  But what if the way you're doing it is transforming how your organization delivers value?  Take this quick quiz—if you answer “yes” to 4 or more, we think you’ve got what it takes to apply (or nominate a teammate!) for the ScienceLogic Innovators Awards.   QUIZ: Do You Have What It Takes?  Have you introduced automation, AI, or AIOps into your IT operations in the last year?  Are your peers or leaders noticing faster outcomes or better service levels because of your work?  Have you integrated or extended ScienceLogic to support your broader IT ecosystem?  Have you reduced manual tasks or improved time-to-resolution for your team?  Have you contributed ideas, processes, or tools that are now being scaled or reused?  Did you take a risk on something new—and it paid off?  Do your customers

Nominations close August 20 — Apply or nominate someone here.  We're ready to shine a spotlight on the bold thinkers and change-makers in our ScienceLogic community. The Innovators Awards celebrate customers and partners who push boundaries, solve tough challenges, and deliver real results using SL1.  Whether you’re leading an automation initiative, building something brilliant with PowerFlow or turning chaos into clarity across your IT ecosystem—we want to hear from you.  Here are 3 quick reasons to apply (or nominate a colleague) before August 20:  Get the recognition your work deserves Innovation doesn’t always shout—it solves, improves, transforms. The Innovators Awards give your team the credit and visibility it’s earned, across the Nexus Community and beyond. Inspire others across the ScienceLogic ecosystem Your journey could help another customer spark their own transformation. Past winners have become the go-to examples of SL1 innovation—and your sto

You’ve done something remarkable with ScienceLogic SL1—and now it’s your time to shine.  We're thrilled to officially launch the 2025 ScienceLogic Innovators Awards, and we're calling on all problem-solvers, big thinkers, and pioneers in our customer community to share how you're using SL1 in unique and game-changing ways. Whether you're automating what no one else thought possible, eliminating operational noise, or delivering jaw-dropping results that made your CIO do a double take—we want to hear your story.  This isn't just an award. It’s your opportunity to take the stage (literally). Winners will be celebrated live at Nexus Live this October, featured on-stage in front of their peers, industry leaders, and the broader ScienceLogic community. You’ll join a group of recognized innovators who are pushing the boundaries of what’s possible with AIOps, ITOps, and beyond.  Why You Should Apply  Because your story deserves to be told—and recognized.  Because yo

Your Peers. Your Community. Your Event. Nexus Live 2025 is an immersive learning experience, and a one-of-a-kind connection that brings the ScienceLogic community together for three days to share knowledge, network, and meet industry thought leaders.  At Nexus Live (formerly Symposium), you can ideate how to empower IT to solve your most challenging concerns. From Proactive Observability and AI-Driven Operations solutions to Intelligent Automations, our conversations will be meaningful and relevant to you! The age of the IT champion has arrived—and their greatest ally is agentic AI. Be a part of the Nexus Live magic.   Register Now   

We’re thrilled to share some exciting news: ScienceLogic SL1 has been named a TrustRadius Top Rated product for the sixth year in a row! 🎉 This recognition means the world to us—not just because it’s based entirely on customer feedback, but because it reflects something deeper: your trust. Trust in our platform, our people, and our partnership. “Customer success is our north star. Being recognized by TrustRadius for the sixth year in a row shows that we’re not just delivering technology—we’re helping our customers achieve real, measurable outcomes.”— Wendy Wooley, VP of Customer Experience This year, SL1 earned Top Rated honors in eight key categories that matter most to modern IT teams: AIOps Observability Event Monitoring System Monitoring Network Monitoring IT Infrastructure Monitoring IT Operations Analytics Application Performance Management (APM) Your feedback is our compass—it guides how we innovate, where we focus, and how we continue to evolve SL1 to meet your needs. So tha

At ScienceLogic, our customers and partners aren’t just using our tech—you’re shaping what’s next. You’re the reason we show up every day ready to build, improve, and reimagine IT operations.  So this Customer Appreciation Day, we want to pause and just say: thank you. Thanks for trusting us. Thanks for pushing us with your ideas. And thanks for being the reason we’re always reaching for better.  2025: What We’ve Built Together  This year’s been all about leveling up—together. We’ve focused on making IT smarter, faster, and more self-sufficient. And your need for agility, speed, and innovation? That’s been our compass.  From boosting observability across complex environments to introducing Agentic AI inside SL1, it’s all about helping IT teams move from reactive to proactive—and now, into the world of autonomy.  Here are just a few of the things we’re proud to bring to the table:  Agentic AI that doesn’t just automate—it thinks and acts on its own, givin

As we close the chapter on 2024, we want to extend our heartfelt gratitude to you—our customers and partners—for inspiring and driving us forward. The holiday season offers a unique moment to celebrate shared achievements, reflect on milestones, and set the stage for an even brighter future. This year has been one of growth, innovation, and collaboration, and we are thrilled to share ScienceLogic’s Top Five Moments of 2024 with you. #1: Launching Nexus – Your Gateway to the Future of Collaboration. One of our proudest moments this year was the unveiling of Nexus, ScienceLogic’s cutting-edge customer community. Nexus isn’t just a platform; it’s a dynamic ecosystem where ideas flourish, connections strengthen, and innovation takes flight. With access to expert guidance, peer insights, and a wealth of resources, Nexus empowers you to thrive in the ever-changing IT landscape. This community is your space to lead, learn, and shape the future. If you haven’t already, we invite you to r

Whether you're a mid-size business or global organization, innovation stands as a pivotal force that drives enterprise success and scalability. When IT operations teams fully engage with the spirit of innovation, they unlock a multitude of opportunities and push the boundaries of what's possible. This is the essence behind the ScienceLogic Innovators Awards—a program designed to spotlight those visionaries who are making significant contributions to efficiency, scalability, and innovation through their work with the ScienceLogic AI Platform.  The 2024 ScienceLogic Innovators Awards are here! This celebrates individuals and teams who dare to redefine the limits of IT. This year’s awardees have not only exhibited extraordinary creativity but have also set new benchmarks in leveraging the ScienceLogic AI Platform to tackle complex challenges and foster the next generation of AIOps. These recipients hail from diverse industries but are united by their commitment to advancing technolo

Countdown to the 2024 Innovators Awards Reveal - Nov 20th  Mark your calendars! The much-anticipated 2024 Innovators Awards Winners are almost here, with the reveal scheduled for our November 20 PowerHour webinar. This year’s event promises to be a captivating session, spotlighting remarkable achievements in technological innovation and excellence.  A Year of Innovation with SL1  Reflecting on this exceptional year, we’ve seen inspiring use cases leveraging the versatile SL1 platform. Our Innovators Awards celebrate those who have gone above and beyond, extending their SL1 capabilities to achieve significant business outcomes. From automating complex processes to integrating diverse systems, the ingenuity displayed across various submissions has been truly boundary-pushing.  Celebrating Our Innovators  The Innovators Awards are our way of honoring a community of trailblazers—innovators, disruptors, and pioneers who redefine what’s possible in technology. Each

At ScienceLogic, we’re committed to empowering our customers and partners with the resources and knowledge needed to thrive. Our enablement strategy includes eLearning, certifications, and live PowerHour sessions, where you can engage directly with experts and learn practical solutions for using SL1, PowerFlow, Restorepoint, and Skylar. We want to hear from you! If you have a topic you’d like to see covered in a future PowerHour—or if you’re ready to share one of your own success stories or problem-solving strategies using our platform—we encourage you to step up and contribute. Your input helps create a more dynamic and valuable learning experience for the entire community, ensuring that everyone benefits from shared expertise and innovation. Let’s collaborate to build a stronger IT ecosystem together. Contact our Global Enablement team at Global_Enablement@ScienceLogic.com to get started.

NOTE: AWARDS APPLICATIONS CLOSING THIS WEEK! Enhancing Enterprise Efficiency with Cisco Managed Services  Background  The surge in remote work and the proliferation of connected devices have heightened the need for advanced solutions that offer improved network visibility, faster incident resolution, and streamlined management processes.   Challenge  Enterprises have struggled with visibility over their networks due to the rise of hybrid cloud environments and the complexity of managing multiple devices. Cisco Managed Services was not alone. Traditional support services often failed to address some of these emerging needs, leading to increased downtime and diminished user experience.  Solution  In the culmination of an 18-year ambition, Cisco Managed Services has enabled end-to-end network visibility and automated intelligence-driven correlation and remediation to deliver a better user experience for their enterprise clients. With visibility, event co

We’re all technologists at heart. So it should come as no surprise that innovation isn't just a buzzword—it's soon to become a necessity, if it hasn't already. Today, we spotlight a true innovator whose creativity and expertise set a new standard in IT service management. Meet Monika Gupta, a Senior Engineer formerly at Tata Consultancy Services (TCS), and the deserving recipient of the ScienceLogic Innovators Award.  Innovation in Availability SLA Reporting  In large-scale operations, such as those of a national railway client serviced by TCS, uptime and service level agreements (SLAs) are critical. Ensuring data accuracy across 3000 servers and 300+ applications isn't a task for the faint-hearted. The existing manual processes were not only time-consuming but also prone to errors. These inefficiencies had a ripple effect, threatening SLA compliance and impacting team productivity.   A Game-Changing Solution  Recognizing these challenges, Monika Gupta took the

Are you an IT professional looking to revolutionize your company's processes? Look no further for inspiration than Rob Gruener, Senior Domain Architect from Telstra Purple, and his award-winning innovation in the IT space.  The Challenge  Telstra faced a significant challenge—meeting customer expectations for a quicker, simpler, and more accurate onboarding process. Their ambitious goal was to achieve zero-touch onboarding for SD-WAN technologies while removing all manual onboarding SL1 interactions, regardless of the technology involved.  The Solution  To tackle this challenge, Telstra invested in automation with the SL1 platform. They aimed to simplify the complexities across various platforms and created a cross-platform automation solution with a common code base and shared libraries. This allowed automations to be freely developed and deployed across:  SL1 PowerFlow workflows and RunBook automations  Ansible playbooks  Telstra’s Python platf

  We all know innovation is the key to working ‘smarter’ not harder. It is one of the reasons we created the ScienceLogic Innovators Awards program – recognizing individuals and teams that have demonstrated exceptional creativity and breakthrough thinking. And when you see innovation in action with peers achieving tangible results, you cannot help but want to translate that success in your own environment. That is why participating in an innovation awards program could change your career. Let’s explore the impact this accolade can have on your professional trajectory.  Elevating Your Professional Profile  Instant Credibility & Enhanced VisibilityWinning a prestigious award like the ScienceLogic Innovators Award instantly elevates your credibility in the tech community. It serves as concrete proof of your expertise, creativity, and problem-solving capabilities. And an award brings you into the spotlight. This heightened exposure can open doors to new opportuniti

  We’re excited to introduce our latest technical training courses, designed to empower you with the most up-to-date skills and knowledge in the industry!  Restorepoint Training Learn how ScienceLogic Restorepoint is engineered to streamline the Network Configuration and Change Management (NCCM) framework within your organization’s IT infrastructure, and explore guidelines and demos for these topics:   Operation, navigation, and administration of the Restorepoint platform  Network configuration backups, network change automation, and compliance  Integrations and plugins    PowerFlow with ServiceNow Training Learn how the SL1 PowerFlow platform is purpose-built for seamless data extraction, transformation, and loading between SL1 and third-party tools, and watch videos from Subject Matter Experts as they share demos on these topics:  Core structure, components, and UI of the PowerFlow platform  Integration best practi

Managing complex network infrastructures requires robust tools to ensure security and compliance. Network Change and Configuration Management (NCCM) is essential for preventing misconfigurations that can lead to security breaches, downtime, and regulatory issues.  ScienceLogic’s Restorepoint is a leading Disaster Recovery and Secure Configuration Management appliance designed for network devices like routers, switches, proxies, and firewalls. It automatically retrieves configurations, detects changes, and identifies compliance violations, sending alerts to ScienceLogic SL1 or notifying administrators. Supporting over 100 types of network equipment, Restorepoint centralizes backups and enables effective change control, essential for auditing and day-to-day operations.  Restorepoint's integration with ScienceLogic’s monitoring and automation platform streamlines workflows, reducing the risk of errors and ensuring consistent performance. In the realm of Governance, Risk, and Com

At ScienceLogic, we aim to be customer obsessed. A core way we showcase this value is by keeping you, our valued customers, in the know. If you missed our latest quarterly newsletter, don’t worry—we’ve got you covered. Here are the top five highlights from the latest edition:  Join Us at a ScienceLogic Tech Connect Event Near You  We’re thrilled to invite you to our upcoming ScienceLogic Tech Connect event on September 5th in Melbourne, Australia and October 17th in Phoenix, Arizona. These events offer a unique opportunity to meet your peers, share ideas, and learn something new. Don't miss out on strengthening the ScienceLogic community and taking your skills to the next level.  Reserve My Spot              Apply Now for the ScienceLogic Innovators Awards!  Innovation drives progress and recognizing groundbreaking technology along with the minds behind it is essential. The ScienceLogic Innovators Awards honor IT profe

Hello Nexus Community Members and ScienceLogic Customers,  I wanted to take a minute to introduce our newest blogger and my team lead Arielle Recine who will be keeping us up to date on customer related programs and announcements.  Arielle leads the Lifecycle Marketing team at ScienceLogic focused on building stronger customer relationships and driving engagement across the customer journey. Our mission is to elevate and leverage current customers’ experiences to increase awareness, adoption, advocacy and loyalty. Before coming to ScienceLogic, Arielle led a global customer marketing team focused on driving customer engagement through advocacy and retention programs at TIBCO Software. Prior to that, she was responsible for customer marketing and sales enablement efforts at Vendavo. She received her Master of Business Administration in Management from University of Denver and her Bachelor of Science in Marketing from University of Nevada, Reno. Arielle loves spending time wit

Innovation is at the heart of progress. We like to celebrate groundbreaking ideas and recognize the minds behind them. The ScienceLogic Innovators Awards is a prestigious platform designed to honor those who have made significant strides in transformation and innovation using the SL1 platform. Here are four compelling reasons why you should apply for the ScienceLogic Innovators Awards.  Gain Recognition for Your Hard Work Celebrate Your Success  Winning a ScienceLogic Innovators Award puts a spotlight on your achievements. Your hard work and dedication deserve to be acknowledged, and this award provides the perfect platform to celebrate your success.  Inspire Your Team and Peers Motivate and Encourage  Recognition from the ScienceLogic Innovators Awards can serve as a powerful motivator for your peers. It acknowledges their efforts and encourages them to continue pursuing innovative solutions. This inspiration can foster a culture of creativity and drive with

On July 12, ScienceLogic hosted a custom SL1 training at our Tech Connect event in Bangalore, aimed at empowering our customers and Global System Integrators (GSIs) with cutting-edge insights and practical skills. This event not only showcased our commitment to partner enablement but also underscored our dedication to fostering knowledge-sharing and innovation within our ecosystem. The training sessions were crafted to address current challenges and opportunities in the industry, equipping 67 attendees with actionable strategies to leverage ScienceLogic’s solutions effectively. Interactive labs provided a hands-on approach, ensuring that participants could directly apply their newfound knowledge. The impact of the training was palpable, as participants left with enhanced capabilities and a clearer path to achieve operational excellence. The collaborative environment fostered at the event not only strengthened existing partnerships but also forged new connections, paving the way for fu

We are thrilled to announce that our new ScienceLogic certification paths are now available for our customers and partners.   The new certifications align with ScienceLogic SL1 version 12.1/Golden Gate and cater to the expressed needs of our valued customers, ensuring that our training meets your evolving requirements.    Whether you're a current ScienceLogic customer or new to our platform, we encourage you to embark on these refreshed certification paths.    Benefits of ScienceLogic Certification  Dive deeper into the most relevant content aligned with optimal business outcomes. You will learn how to fully leverage the power of the SL1 platform to efficiently monitor and automate your IT estate. Gain insights into the latest functionality of 12.1, including PowerPacks, Guided Discovery, Device Investigator, and Event Insights.   Select Your Path Professional Certification:   Recommended as foundational learning for all users of SL1 and as a prerequ

Co-authored by @477In today's rapidly evolving job market, employers are increasingly looking for candidates who possess specialized skills and industry-specific knowledge. Professional certifications offer benefits that can boost your career prospects and open doors to new opportunities.  ScienceLogic is an automation company built on over two decades of leadership in modernizing IT Operations with our industry-leading platform. Being certified in the latest version of our software allows you to be at the forefront of Generative AI and the Autonomic IT journey that companies will be endeavoring upon in the years to come.   Advancing Your Skillset  Individuals with professional certifications report higher levels of confidence and competence in their abilities. This increased confidence translates into improved job performance and greater job satisfaction, ultimately contributing to long-term career success. According to a survey conducted by Pearson VUE, 76% of respond