Is anyone else running SL1 v12.1.2?

Question

We were supposed to be upgraded to v12.2 but problems with Aurora (the AWS database offering) we have ben placed onto v12.1.2.
We were handed the system on September the 9th, and the release notes are dated the 10th.
It has zero backward compatibility with collectors (all must be on 12.1.2) and we've been plagued with critical system alerts before we even attached a collector.

I kind of get the feeling that we're alpha testing this release.... ☹️

Can anyone else, give me some comfort and confirm that we are not the Guinea Pigs for this release?

but7villa_kd · Answer

We are on a migration path to 12.1.2 OL8.&nbsp; We have been held up waiting for the collector upgrade-in-place utility.&nbsp; Currently testing our labs environments on 12.1.2 with no show stoppers yet.

ericderose · Answer

Hello, yaquaholic -
The ScienceLogic SRE team was provided access to the 12.1.2 GA release before it was published to the customer portal to start coordinating SaaS customer upgrades. The GA release version has been extensively tested across many environments and configurations.
SL1 does require all appliances to be running the same release version, which is handled by the system update process. This is to ensure the SL1 platform is running properly in a supported configuration.
If you are encountering errors or service impacting issues, please open a support case and one of the ScienceLogic Technical Support Engineers can assist.&nbsp;

mattwestjames · Answer

My organization just upgraded to v12.1.2 and we did experience an outage. That being said, I believe the outage has more to do with gremlins related to our platform being originally v10. We have done upgrades along the way but still maintain the same database thus we have some holdover stuff from previous versions. Most of our pain points haven't been specific to a version rather to the OS. Still some odd things I have to address that are related to the OL7 to OL8 change.&nbsp;

yaquaholic · Answer

Hi Eric,Thank you for your message. It’s clear that we are currently beta testing version 12.1.2 in AWS, rather than the expected version 12.2 as communicated by the SRE team.And I say beta testing as I am pretty sure that we're the only customer using the SL AWS hosting. Shout if you know otherwise, please.&nbsp;Our SL account team have always denied this, but&nbsp;I'll never forgot the day the support guy said "Oh so you're the guys in AWS".&nbsp;We have had many support cases open since we were handed the system, and SL Support are continually talking with the SRE team. We're two weeks since being handed the platform and still don't have a working system.&nbsp;Thanks,Richard&nbsp;

ericderose · Answer

Hi, Richard - Thanks for your reply.
The SL1 12.1.2 release is not in beta and is generally available for all customers including AWS. Given the 12.1.2 version was recently released a few support defects can be expected. We work directly with each customer to troubleshoot, resolve, and, when applicable, create support defects to track long-term fixes.
As the Director of Product for the SL1 Platform, I can confirm ScienceLogic has a significant number of SL1 customers hosted in AWS.
All existing customers must upgrade to the 12.1.X Golden Gate release line to complete the Oracle Linux 8 (OL8) operating system conversion before being able to upgrade to the 12.2 Hollywood or later releases. &nbsp;This is because 12.2+ release lines are only OL8 based. Once all the 12.1.2 conversion work is complete, the SRE team can coordinate your upgrade to a later release line.
Can you provide me with your most recent case number? &nbsp;I can investigate and work directly with your account team to help get it resolved.
Thanks, Eric.
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