Re: System Event Customization

Adjustments to the internal alerts produced by the application operation isn't a product offering. If your environment is generating alerts, and events as a result, that you see as "polluting" your tickets my recommendation is to engage with our Support department to discuss why your system is generating these alerts and how you may address these system issues.

If sentiment is to simply disregard that these system alerts are occurring, as it sounds that you have a ticket integration exclusion of ticket creation and/or updates could likely be done for certain events to reduce that noise. Likewise, modification of the existing event policies could be performed to exclude alerts that contain clearly identified messaging that you aim to dismiss. The latter, of course as I already mentioned, would raise the risk of missing a potentially important issue with application operation in the future based on that configuration.