Issac
Expert
ExpertSystem Event Customization
Hi All, Is there any way at the moment to customization the default system event policy ? Addition/deletion of event based on admins?
Forum Discussion
BryanHarding
Moderator
ModeratorThese three severity-based event policies may be triggered from a great variety of internal SL1 operations and we do not currently provide a consumer list of our internally defined alerts.
IssacExpert
ExpertThis is really not flexible because some of alerts cannot be fixed which is also not relevant to admins which is polluting the tickets
- BryanHarding
Adjustments to the internal alerts produced by the application operation isn't a product offering. If your environment is generating alerts, and events as a result, that you see as "polluting" your tickets my recommendation is to engage with our Support department to discuss why your system is generating these alerts and how you may address these system issues.
If sentiment is to simply disregard that these system alerts are occurring, as it sounds that you have a ticket integration exclusion of ticket creation and/or updates could likely be done for certain events to reduce that noise. Likewise, modification of the existing event policies could be performed to exclude alerts that contain clearly identified messaging that you aim to dismiss. The latter, of course as I already mentioned, would raise the risk of missing a potentially important issue with application operation in the future based on that configuration.
