Nexus Community Tip: How to mark your question as ‘Solved’
Hello Nexus Community Members,
An important part of online communities is making sure that members’ questions are promptly answered & marked as solved.
This helps in a variety of ways
- Members who are following your thread are alerted that you have resolved your question. This is helpful if they have the same question because they can review the response and apply as needed to their own implementation.
- Experts who are looking to help solve problems have visual indicator that this no longer needs their assistance.
- Whomever has responded with the correct answer gets credit for their time and efforts to help solve your problem.
- SLA’s in the community are met which is very important to our staff.
Who can mark a question as solved?
- The OP (Original Poster)
- Moderators
- Community Manager
Ideally the OP marks the thread as solved because ultimately, they know if the response is the correct or if more assistance is needed. Whomever marks the post as solved gets credit for that action and they move up in our Nexus Community Roles and Ranking system. We want our community members to have as much positive recognition as possible.
Here is how you mark your Question/Thread as Resolved
- Login
- Go to your Question/Thread- there are two primary ways to do this- if you have Bookmarked it or via your Profile ‘Contributions’ feed.
Once you are on the Question/Thread page review the responses
If a response is correct, please click on the ‘Mark as Solution’ link on the left lower side of that response.
If none of the responses resolve your question it is helpful if you post an update that you still need more assistance and include any pertinent details. You can also @mention people who responded or other community members to prompt them to visit your thread and assist.
Thanks for your participation,
Nexus Community Team