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Effective device discovery is a foundational step in building a robust monitoring environment in ScienceLogic SL1. This guide focuses on best practices when performing manual or guided discoveries via the SL1 user interface. For a full overview of the discovery process, refer to the official documentation: 👉 SL1 Discovery Process Documentation Key Best Practices 1. DNS Configuration When discovering devices by hostname, ensure that DNS is properly configured and functional on the collector. Improper DNS settings can prevent successful device resolution and discovery. 2. Use CIDR Notation Thoughtfully If you're using CIDR notation to define the discovery range: Stick with smaller ranges, such as /24, to limit the scope. Large CIDR blocks can overwhelm the discovery process and slow down the collector. 3. Avoid Overloading the Collector Attempting to discover too many devices in one session can lead to performance degradation. A general rule of thumb (on a medium sized collector)

At ScienceLogic, our customers and partners aren’t just using our tech—you’re shaping what’s next. You’re the reason we show up every day ready to build, improve, and reimagine IT operations.  So this Customer Appreciation Day, we want to pause and just say: thank you. Thanks for trusting us. Thanks for pushing us with your ideas. And thanks for being the reason we’re always reaching for better.  2025: What We’ve Built Together  This year’s been all about leveling up—together. We’ve focused on making IT smarter, faster, and more self-sufficient. And your need for agility, speed, and innovation? That’s been our compass.  From boosting observability across complex environments to introducing Agentic AI inside SL1, it’s all about helping IT teams move from reactive to proactive—and now, into the world of autonomy.  Here are just a few of the things we’re proud to bring to the table:  Agentic AI that doesn’t just automate—it thinks and acts on its own, givin

Backing up your ScienceLogic SL1 database is essential for ensuring data integrity and disaster recovery. One effective way to store backups is by setting up a Network File System (NFS) server. NFS allows you to share a directory across multiple machines, making it an ideal solution for centralized SL1 backups. This guide will walk you through the process of installing and configuring an NFS server to store SL1 backups. Step 1: Install the NFS Server Before setting up the NFS server, ensure that your Linux machine has the necessary NFS packages installed. If the nfs-server package is missing, you need to install it. For RHEL, CentOS, Rocky Linux, or AlmaLinux: sudo yum install -y nfs-utils For Ubuntu or Debian: sudo apt update sudo apt install -y nfs-kernel-server After installation, start and enable the NFS service: sudo systemctl start nfs-server sudo systemctl enable nfs-server Verify the NFS server is running: sudo systemctl status nfs-server If it is not running, restart it: su

In the evolving landscape of enterprise IT, security isn't a feature—it’s a foundation. As organizations grow more distributed and systems become increasingly complex, securing terminal sessions accessed through SSH is a mission-critical component of any corporate security posture. One tool rising in prominence for its role in fortifying SSH access control is  tmux, and it's more than just a handy utility—it's a security enabler.  As part of ScienceLogic’s harden the foundation initiative, the SL1 platform on the 12.2.1 or later release introduces improved tmux session control capabilities to meet industry leading security standards.  ScienceLogic TMUX resources:  SL1 Release Notes  KB Article: What is TMUX and why is it now default on SL1?  KB Article: Unable to Copy or Paste Text in SSH Sessions  TMUX Configuration Cheat Sheet  Increase ITerm TMUX Window    What is TMUX?  tmux (short for terminal multiplexer) is a command-l

Sometimes when syncing devices from SL1 into ServiceNow as a Configuration Items there can be a mismatch. ServiceNow may list the name as Fully Qualified Domain Name and SL1 will use short name. This setting can be updated in SL1, but in some cases the SL1 team would rather see short name than FQDN. This can be setup on a per SL1 Device Class basis. PowerFlow Using the following Jinja2 “if statement” the device name in SL1 can be converted to use “Device Hostname,” in SL1 instead for Microsoft SQL Server Databases. This excerpt of code would go under attribute mappings for name on the ScienceLogic side mapping to name on the ServiceNow side: {%- set output = [] -%} {%- if (device.device_class|trim) in ['Microsoft | SQL Server Database'] }     {%- set output = device.hostname -%} {%- else -%}     {%- set output = device.name -%} {%- endif -%} {{ output }}     Example:  

Enabling SAML-Based SSO in ScienceLogic Global Manager ScienceLogic Global Manager (GM) is a powerful appliance designed to aggregate and display data from multiple SL1 systems, providing a centralized view of your entire infrastructure. Starting with SL1 version 12.2.1, ScienceLogic introduced support for Security Assertion Markup-Language (SAML) based Single Sign-On (SSO), simplifying authentication and enhancing security.   This guide, walks through the process of enabling SAML-based SSO in ScienceLogic Global Manager, so that user access can be managed seamlessly and improve operational efficiency.   Why Enable SAML-Based SSO? Enabling SSO through SAML allows users to log in once and gain access to multiple SL1 systems through the Global Manager providing the users are already authorized to access the target systems. This streamlines Identity and Access Management (IAM), reduces password fatigue, and strengthens the organization's security posture. Getting Started: Bef

Effective event management within ScienceLogic SL1 is key to maintaining visibility across your IT ecosystem and ensuring actionable data. When managed properly, event data can directly impact critical business outcomes, such as Mean Time to Resolution (MTTR). However, an overwhelming volume of events without proper context can create noise, making it difficult to extract the insights needed for timely action. So, how can you optimize event handling in SL1 to leverage the platform's full capabilities? Introducing the Event Management video series! This collection of seven short videos (1-5 minutes each) covers various aspects of event management within SL1, helping you understand how to fine-tune your configuration and maximize efficiency. Explore Video Content Click here to view the full Event Management video series on the Support site's video page, or play the video below to get started exploring one of the videos in the series: Video Series Overview Event Management Overview

How to Effectively Disable Azure VMs in SL1 Using VM Tags When managing resources in a dynamic cloud environment, such as Microsoft Azure, optimizing resource utilization and monitoring is crucial. ScienceLogic’s Azure PowerPack provides an effective way to control Azure Virtual Machines (VMs) using tags. This feature is particularly beneficial for organizations aiming to streamline operations and reduce costs by automating resource management based on predefined rules. What Is VM Tagging? VM tagging in Azure involves assigning metadata to resources in the form of key-value pairs. These tags can help identify, organize, and manage resources based on categories such as environment, department, or project. For example: Key: Environment, Value: Development Key: Owner, Value: IT-Support Tagging becomes a powerful tool when integrated with automation policies to control resource behavior dynamically. How to Add Tags to Azure Virtual Machines Adding tags to Azure VMs is straightforward and

The "Datacenter Automation Utilities", also known as DCA, PowerPack includes run book automation and action policies that assist with general-purpose activities for other installed Automation PowerPacks. Within this powerpack there are multiple RunBooks that assist you in formatting the output of the data. This includes prettifying the data for the SL1 UI or formatting the data to send to other systems such as ServiceNow. This is already configured for Out-of-the-box automations, but there are a few things to consider when using your own commands. With, the data structure must be in a specific format. The data must be passed as a dictionary, the name of the key must be “command_list_out”, the data must be a list of tuples with the tuple containing three objects. The three objects should be:1. The name of the automation being performed The output of the command/API call/etc. The word “False” or “None”, meaning no further flags need to be passed The RBA output should look somethin

This article assumes you already have a Skylar RCA account. If not, please contact your CSM for a 30-day trial of the product. Step 1: Contact ScienceLogic support to obtain a copy of the OTel collector. Step 2: Install the OTel collector as per installation steps (see the references section below) Step 3: Update the OTel configuration file. This is the otelcol.yaml file in otelcol-sciencelogic-zebrium_x86_64 directory. The following fields will need to be updated Include attribute in filelog block to match the log file location(s) regex in operators > type block. This needs to match the log file format. As a best practice, use a regular expression checker (for example, https://regex101.com/ , to check your regular expression before updating the configuration file endpoint and ze_token sections in the exporters block. These need to be copied from your Skylar RCA instance Step 4: Before sending logs to Skylar, it is recommended configuration is tested with local debugging. This can

Hello Nexus Community Members, Our professional services blog provides expert insights, industry trends, and practical advice to help businesses and professionals navigate challenges and seize opportunities. Stay informed with thought leadership, best practices, and strategies for success. Meet our Bloggers EugeneC Based in Taiwan, Eugene has been a key member of ScienceLogic's Expert Services team within the Professional Services group since June 2019. With a strong background in solution architecture, integrations, and automation, he specializes in designing and implementing scalable, sustainable solutions tailored to customer needs. Eugene has extensive experience with ScienceLogic SL1, PowerFlow, CMDB integrations, ITSM workflows, and event-driven automation. He is also passionate about internal knowledge sharing, customer engagement, and building reusable templates to drive efficiency and innovation. UsmanKhan Usman is a senior consultant in the EMEA Customer Experience team at

ScienceLogic is excited to announce updates to the Restorepoint training series, now featuring additional content designed to help you build your Network Configuration and Change Management (NCCM) expertise. New training updates include expanded guidance on these topics: Deployment Guidance and Architecture: Understand best practices for deploying Restorepoint and key architecture components. Installation Instructions for Various Environments: Step-by-step guidance for installing Restorepoint in different deployment environments. Expert-Led Walkthroughs: Learn directly from Subject Matter Experts with easy-to-follow video tutorials. What’s Included in the Full Restorepoint Training Series These new updates are now part of the recently launched Restorepoint: Compliance-Focused NCCM training series, available through your ScienceLogic University portal. In the full training series, you’ll gain a comprehensive understanding of the platform and its capabilities, including: Restorepoint

At ScienceLogic, innovation has always been at the core of what we do. In 2024, our focus was on solidifying our position as a leader in AIOps, driving automation, intelligence, and operational excellence for IT teams worldwide. Now, as we enter 2025, we’re expanding our vision and positioning to make strides in the observability space—a critical evolution for managing modern IT ecosystems.   With the growing complexity of hybrid cloud environments and the need for real-time insights, observability has become essential for achieving full-stack visibility, actionable intelligence, and seamless IT performance. Gartner has expanded their observability definition beyond APM and inclusive of Infrastructure Monitoring, AIOps and Automation. Therefore, we are looking to position ourselves as a leading observability vendor.   Why Your Feedback Matters  As we look to reposition ourselves as an observability leader, your feedback as a ScienceLogic customer is very important.

ScienceLogic’s extensive library of pre-built integrations—known as PowerPacks—empowers you to streamline your IT workflows and ensure seamless data flow across your entire environment. By leveraging PowerPacks, you can gain comprehensive visibility into your technologies, applications, and services, while automating critical IT processes to keep pace with the ever-changing demands of your business. What’s more, you have the flexibility to extend your platform by creating custom PowerPacks tailored to your specific needs. PowerPacks: What You Need to Know PowerPacks are essential building blocks for optimizing your SL1 platform, and here's what you should know about them: Importable & Exportable Packages: PowerPacks are customizable packages that you can import and export to manage data seamlessly across your IT environment. Default PowerPacks: Several PowerPacks come pre-installed in your SL1 platform, providing immediate value out of the box. Customization & Updates: You can

As we close the chapter on 2024, we want to extend our heartfelt gratitude to you—our customers and partners—for inspiring and driving us forward. The holiday season offers a unique moment to celebrate shared achievements, reflect on milestones, and set the stage for an even brighter future. This year has been one of growth, innovation, and collaboration, and we are thrilled to share ScienceLogic’s Top Five Moments of 2024 with you. #1: Launching Nexus – Your Gateway to the Future of Collaboration. One of our proudest moments this year was the unveiling of Nexus, ScienceLogic’s cutting-edge customer community. Nexus isn’t just a platform; it’s a dynamic ecosystem where ideas flourish, connections strengthen, and innovation takes flight. With access to expert guidance, peer insights, and a wealth of resources, Nexus empowers you to thrive in the ever-changing IT landscape. This community is your space to lead, learn, and shape the future. If you haven’t already, we invite you to r

The BasicsIt’s important to understand that remediation options are part of the compliance rule definition, not the policy. That means a single policy can contain rules with different remediation options. To see the remediation options, go to Compliance --> Device Policies, open up a policy, and bring up the rule editor by either creating a new rule or selecting an existing one. You will see the “Remediation” drop-down menu: 1 - Remediation Type "Manual"The first and simplest remediation type is “Manual”.  This is simply a text string providing instructions to an operator who is responding to a compliance alert. For example, a simple rule that checks for the existence of a default “public” SNMP community on a Cisco IOS device could have these very simple instructions: When a device is in violation of this rule, the remediation text will be included in the alert that gets generated.  Here, in an email alert: 2 - Remediation Type "Automatic"The second remediation typ

Based in Austin, Texas, Marc Jensen has been ScienceLogic Sales Engineer for three years. Before coming to ScienceLogic, Marc spent many years working in the network industry in both pre- and post-sales roles, primarily focused on delivering, supporting, and troubleshooting infrastructure security and monitoring solutions. As a result, he knows a disturbing amount about forgotten technologies like Token-Ring and Frame Relay. Fun fact: Marc is really into hiking and backpacking and once spent 27 days in the Utah desert with a blanket, cup, and knife as his only gear. Stay tuned for some great content that Marc will be publishing in the Nexus Community.     

Fun Fact: 69% of all customer visits to the ScienceLogic Support website that include a search and a Knowledge Base Article click result in a deflected case.   That means that instead of opening up a support ticket, our valued customers are able to resolve issues with ScienceLogic's wealth of self-service resources, saving precious time.    Explore the ScienceLogic Support Site    Play the video below for an overview of how to get the most out of resources on the support site.        Learn Time-Saving Best Practices    ScienceLogic's new training course, How to Open a Support Incident Case in ScienceLogic, will help you navigate the Support site with ease and make the most of our self-help resources.    This 20-minute eLearning will guide you through:    Efficient Case Creation – Learn best practices for submitting effective support cases to resolve issues as quickly as possible. Maximizing Self-Help Res

When your IT systems start acting up, it can feel like trying to keep a boat afloat in a storm. With the sheer volume of data generated and incidents occurring, it’s easy to get overwhelmed. Using the power of SL1, you can manage and optimize IT events before they escalate into major incidents. Learn how to turn data overload into actionable insights, help you tame the event noise, and maintain smooth operations.  Why Event Management Matters  Event management is crucial for minimizing downtime and maintaining the efficiency of your IT infrastructure. By effectively managing events, you can quickly resolve issues, reduce operational costs, and ensure a seamless user experience. SL1’s advanced features help you gain control over your IT environment, making it easier to identify, prioritize, and resolve events.  The Power of AIOps  With AIOps, SL1 can analyze vast amounts of data to identify patterns and predict potential issues before they become critical. This proa

Whether you're a mid-size business or global organization, innovation stands as a pivotal force that drives enterprise success and scalability. When IT operations teams fully engage with the spirit of innovation, they unlock a multitude of opportunities and push the boundaries of what's possible. This is the essence behind the ScienceLogic Innovators Awards—a program designed to spotlight those visionaries who are making significant contributions to efficiency, scalability, and innovation through their work with the ScienceLogic AI Platform.  The 2024 ScienceLogic Innovators Awards are here! This celebrates individuals and teams who dare to redefine the limits of IT. This year’s awardees have not only exhibited extraordinary creativity but have also set new benchmarks in leveraging the ScienceLogic AI Platform to tackle complex challenges and foster the next generation of AIOps. These recipients hail from diverse industries but are united by their commitment to advancing technolo

ScienceLogic has achieved "In Process" designation in the FedRAMP Marketplace for its Government Cloud platform. This milestone marks significant progress toward FedRAMP Moderate authorization, reinforcing ScienceLogic's commitment to robust security and compliance standards for both government and commercial organizations. Once authorized, agencies  and businesses alike can leverage ScienceLogic's comprehensive IT operations platform while meeting stringent federal security requirements, while regulated industries can benefit from the platform's elevated security protocols. The ScienceLogic Government Cloud will provide organizations with real-time visibility and analytics across their hybrid IT environments, supporting critical digital transformation initiatives. Read the full press release  

Countdown to the 2024 Innovators Awards Reveal - Nov 20th  Mark your calendars! The much-anticipated 2024 Innovators Awards Winners are almost here, with the reveal scheduled for our November 20 PowerHour webinar. This year’s event promises to be a captivating session, spotlighting remarkable achievements in technological innovation and excellence.  A Year of Innovation with SL1  Reflecting on this exceptional year, we’ve seen inspiring use cases leveraging the versatile SL1 platform. Our Innovators Awards celebrate those who have gone above and beyond, extending their SL1 capabilities to achieve significant business outcomes. From automating complex processes to integrating diverse systems, the ingenuity displayed across various submissions has been truly boundary-pushing.  Celebrating Our Innovators  The Innovators Awards are our way of honoring a community of trailblazers—innovators, disruptors, and pioneers who redefine what’s possible in technology. Each

ScienceLogic was founded with a mission to develop intelligent, scalable technology solutions that provide IT professionals with a unified view across diverse systems, enabling rapid insights and proactive issue prevention. ScienceLogic has identified a zero-day remote code execution vulnerability within a third-party utility that is delivered with the SL1 package. We assess this as a CRITICAL severity vulnerability and have confirmed that the vulnerability has been exploited in one instance. Therefore, we recommend immediately that you follow the remediation steps described below. We are committed to assisting to our customers and partners with any processes or concerns. What Happened:ScienceLogic recently released a patch for a vulnerability that affected all versions of ScienceLogic SL1, including extended architecture. A zero-day remote code execution in a third-party utility module which is used by SL1 was identified. The relevant functionality exhibiting this

The ScienceLogic SL1 platform excels in data collection, event management, automation, and dashboard creation, thanks to its robust built-in PowerPacks. When business needs require a more tailored solution, you can tap into the flexibility of SL1 Studio, a suite of no-code and low-code tools designed for customization. Example Demo: Building a REST API-Based Dynamic Application This video showcases a four-step process using SL1 Studio's low-code tools to create a Dynamic Application that enhances discovery and monitoring by pulling metrics from API endpoints.   The scenario illustrated in the video demonstrates one approach to developing an API-based Dynamic Application. Additionally, SL1 Studio offers the Dynamic Application Builder, a user-friendly wizard that guides you through the creation of Dynamic Applications. Once you’ve built or updated your Dynamic Applications, employ the Quality Assessment Tool PowerPack to thoroughly test your customizations before entering the QA r

At ScienceLogic, we’re committed to empowering our customers and partners with the resources and knowledge needed to thrive. Our enablement strategy includes eLearning, certifications, and live PowerHour sessions, where you can engage directly with experts and learn practical solutions for using SL1, PowerFlow, Restorepoint, and Skylar. We want to hear from you! If you have a topic you’d like to see covered in a future PowerHour—or if you’re ready to share one of your own success stories or problem-solving strategies using our platform—we encourage you to step up and contribute. Your input helps create a more dynamic and valuable learning experience for the entire community, ensuring that everyone benefits from shared expertise and innovation. Let’s collaborate to build a stronger IT ecosystem together. Contact our Global Enablement team at Global_Enablement@ScienceLogic.com to get started.