Nexus Blogs

Effective event management in ScienceLogic SL1 is crucial for maintaining visibility across your IT ecosystem and ensuring actionable data. Proper data handling can significantly impact key business outcomes, such as Mean Time to Resolution (MTTR). However, a high volume of events lacking context can create noise, obscuring the insights needed for timely action. So, how can you configure and enhance event handling in SL1 to maximize the platform’s capabilities? In this inaugural video of our Event Management series, you'll gain a comprehensive overview of events in SL1, including how they are triggered and strategies for managing and correlating events to sustain the health and efficiency of your infrastructure. Stay tuned for the next installment in our Event Management series, and be sure to check out additional tutorial videos on the ScienceLogic Support site. Looking to Further Optimize Your Event Management? Discover and download the "ScienceLogic SL1: Operational Insights" Power

NOTE: AWARDS APPLICATIONS CLOSING THIS WEEK! Enhancing Enterprise Efficiency with Cisco Managed Services  Background  The surge in remote work and the proliferation of connected devices have heightened the need for advanced solutions that offer improved network visibility, faster incident resolution, and streamlined management processes.   Challenge  Enterprises have struggled with visibility over their networks due to the rise of hybrid cloud environments and the complexity of managing multiple devices. Cisco Managed Services was not alone. Traditional support services often failed to address some of these emerging needs, leading to increased downtime and diminished user experience.  Solution  In the culmination of an 18-year ambition, Cisco Managed Services has enabled end-to-end network visibility and automated intelligence-driven correlation and remediation to deliver a better user experience for their enterprise clients. With visibility, event co

We’re all technologists at heart. So it should come as no surprise that innovation isn't just a buzzword—it's soon to become a necessity, if it hasn't already. Today, we spotlight a true innovator whose creativity and expertise set a new standard in IT service management. Meet Monika Gupta, a Senior Engineer formerly at Tata Consultancy Services (TCS), and the deserving recipient of the ScienceLogic Innovators Award.  Innovation in Availability SLA Reporting  In large-scale operations, such as those of a national railway client serviced by TCS, uptime and service level agreements (SLAs) are critical. Ensuring data accuracy across 3000 servers and 300+ applications isn't a task for the faint-hearted. The existing manual processes were not only time-consuming but also prone to errors. These inefficiencies had a ripple effect, threatening SLA compliance and impacting team productivity.   A Game-Changing Solution  Recognizing these challenges, Monika Gupta took the

Are you an IT professional looking to revolutionize your company's processes? Look no further for inspiration than Rob Gruener, Senior Domain Architect from Telstra Purple, and his award-winning innovation in the IT space.  The Challenge  Telstra faced a significant challenge—meeting customer expectations for a quicker, simpler, and more accurate onboarding process. Their ambitious goal was to achieve zero-touch onboarding for SD-WAN technologies while removing all manual onboarding SL1 interactions, regardless of the technology involved.  The Solution  To tackle this challenge, Telstra invested in automation with the SL1 platform. They aimed to simplify the complexities across various platforms and created a cross-platform automation solution with a common code base and shared libraries. This allowed automations to be freely developed and deployed across:  SL1 PowerFlow workflows and RunBook automations  Ansible playbooks  Telstra’s Python platf

  We all know innovation is the key to working ‘smarter’ not harder. It is one of the reasons we created the ScienceLogic Innovators Awards program – recognizing individuals and teams that have demonstrated exceptional creativity and breakthrough thinking. And when you see innovation in action with peers achieving tangible results, you cannot help but want to translate that success in your own environment. That is why participating in an innovation awards program could change your career. Let’s explore the impact this accolade can have on your professional trajectory.  Elevating Your Professional Profile  Instant Credibility & Enhanced VisibilityWinning a prestigious award like the ScienceLogic Innovators Award instantly elevates your credibility in the tech community. It serves as concrete proof of your expertise, creativity, and problem-solving capabilities. And an award brings you into the spotlight. This heightened exposure can open doors to new opportuniti

ScienceLogic SL1 is a very powerful system that can make the lives of your operations staff easier, but those outcomes require some maintenance and optimizations. Read on for a few tips about how to get the most out of your SL1 System   1. Use Event Insights  You probably know that Event Insights (Expand left menu -> Events -> Event Insights) is a powerful view to see how SL1 is reducing noise in your system, but did you know that it helps you see potential optimizations also?  On the right side of the Event Insights page there is a section called “Tuning Targets”. By looking at what devices are creating the most events and which event policies are resulting in the most events, you can see actions that you can take to clean things up.   In the example screenshot above, I would want to look at device 203.0.113.249 to see what is going on to trigger so many events. It could be a misconfiguration on the system, a hardware issue that needs to be remedie

Hello Nexus Community Members and ScienceLogic Customers,  I wanted to take a minute to introduce our newest blogger Joshua Ellsworth- Sr. Sales Engineer.  Joshua Ellsworth is a Senior Sales Engineer primarily working with Enterprise customers at ScienceLogic. In his eleven years with the company, he filled roles in post-sales professional services and sales operations prior to moving to the pre-sales. He has a wide-ranging background in IT from end user support to systems administration and web development, and has experience programming with python, php, and javascript. Fun fact: Josh has a Master’s Degree in Library and Information Science.

  We’re excited to introduce our latest technical training courses, designed to empower you with the most up-to-date skills and knowledge in the industry!  Restorepoint Training Learn how ScienceLogic Restorepoint is engineered to streamline the Network Configuration and Change Management (NCCM) framework within your organization’s IT infrastructure, and explore guidelines and demos for these topics:   Operation, navigation, and administration of the Restorepoint platform  Network configuration backups, network change automation, and compliance  Integrations and plugins    PowerFlow with ServiceNow Training Learn how the SL1 PowerFlow platform is purpose-built for seamless data extraction, transformation, and loading between SL1 and third-party tools, and watch videos from Subject Matter Experts as they share demos on these topics:  Core structure, components, and UI of the PowerFlow platform  Integration best practi

As continued from Part1 of this blog ScienceLogic’s flagship AIOps product, has arguably the industry’s most complete set of integrations for telemetry collection, enabling insights and rapid automation, and supports almost any kind of device and environment - from legacy through to containers and cloud platforms.   Skylar AI is designed to work alongside SL1 to deliver a new class of insights, recommendations, visualizations and user experience.   At a high-level, the engine behind Skylar AI receives telemetry from SL1 and sends insights back to SL1 that can drive automations, third-party integrations and leverage all other capabilities of SL1. It also has future support to ingest third-party streaming telemetry and customer documents (such as KB articles and support tickets). The data lake within Skylar AI can also be accessed via third-party tools that support ODBC.  Skylar AI is Being Released as a Suite of Services  Skylar AI will initially comprise

Managing complex network infrastructures requires robust tools to ensure security and compliance. Network Change and Configuration Management (NCCM) is essential for preventing misconfigurations that can lead to security breaches, downtime, and regulatory issues.  ScienceLogic’s Restorepoint is a leading Disaster Recovery and Secure Configuration Management appliance designed for network devices like routers, switches, proxies, and firewalls. It automatically retrieves configurations, detects changes, and identifies compliance violations, sending alerts to ScienceLogic SL1 or notifying administrators. Supporting over 100 types of network equipment, Restorepoint centralizes backups and enables effective change control, essential for auditing and day-to-day operations.  Restorepoint's integration with ScienceLogic’s monitoring and automation platform streamlines workflows, reducing the risk of errors and ensuring consistent performance. In the realm of Governance, Risk, and Com

Everything’s down. Frustrated customers are calling, emailing and posting on social media. You assemble a war room. News of the problem is spreading like wildfire and has just reached the CEO at the most inopportune moment (think dinner/vacation/out with the kids). Your cell phone and Slack feed are going nuts.  Meanwhile, the front-line technical teams are looking at dashboards and digging through logs, events and metrics, trying to understand what happened. They’re not making much progress, so you escalate and call in more experts. An hour later there’s still no obvious answer. You escalate it again, but this time to the development team. And, eventually, 14 very long hours later, a “rockstar” developer figures it out.   The immediate crisis is over, but there will be painful days of work ahead for you and your team dealing with disgruntled customers, driving a detailed postmortem process and then coming up with an action plan to prevent a repeat occurrence of what jus

Hello Nexus Community Members and ScienceLogic Customers,  I wanted to take a minute to introduce our newest blogger who will be keeping us up to date on AI Product related announcements, trends and best practices.  Gavin Cohen is VP of AI Product Management at ScienceLogic and has over 20 years’ experience across a diverse range of technology roles. At ScienceLogic, he is responsible for defining the company’s AI/ML product roadmap and strategy, working closely with customers, partners and internal teams. Gavin joined ScienceLogic through the acquisition of Zebrium, where he was VP of Product and Marketing and part of the founding team. Prior to joining Zebrium, he was VP of Product and Solutions Marketing at Nimble Storage where he redefined the company’s category and positioning leading to a successful acquisition by HPE. He has also held senior product management, business development and technical evangelist roles in Australia and the U.S.​ Gavin has a Bachelor of Compu

At ScienceLogic, we aim to be customer obsessed. A core way we showcase this value is by keeping you, our valued customers, in the know. If you missed our latest quarterly newsletter, don’t worry—we’ve got you covered. Here are the top five highlights from the latest edition:  Join Us at a ScienceLogic Tech Connect Event Near You  We’re thrilled to invite you to our upcoming ScienceLogic Tech Connect event on September 5th in Melbourne, Australia and October 17th in Phoenix, Arizona. These events offer a unique opportunity to meet your peers, share ideas, and learn something new. Don't miss out on strengthening the ScienceLogic community and taking your skills to the next level.  Reserve My Spot              Apply Now for the ScienceLogic Innovators Awards!  Innovation drives progress and recognizing groundbreaking technology along with the minds behind it is essential. The ScienceLogic Innovators Awards honor IT profe

Hello Nexus Community Members and ScienceLogic Customers,  I wanted to take a minute to introduce our newest blogger and my team lead Arielle Recine who will be keeping us up to date on customer related programs and announcements.  Arielle leads the Lifecycle Marketing team at ScienceLogic focused on building stronger customer relationships and driving engagement across the customer journey. Our mission is to elevate and leverage current customers’ experiences to increase awareness, adoption, advocacy and loyalty. Before coming to ScienceLogic, Arielle led a global customer marketing team focused on driving customer engagement through advocacy and retention programs at TIBCO Software. Prior to that, she was responsible for customer marketing and sales enablement efforts at Vendavo. She received her Master of Business Administration in Management from University of Denver and her Bachelor of Science in Marketing from University of Nevada, Reno. Arielle loves spending time wit

Innovation is at the heart of progress. We like to celebrate groundbreaking ideas and recognize the minds behind them. The ScienceLogic Innovators Awards is a prestigious platform designed to honor those who have made significant strides in transformation and innovation using the SL1 platform. Here are four compelling reasons why you should apply for the ScienceLogic Innovators Awards.  Gain Recognition for Your Hard Work Celebrate Your Success  Winning a ScienceLogic Innovators Award puts a spotlight on your achievements. Your hard work and dedication deserve to be acknowledged, and this award provides the perfect platform to celebrate your success.  Inspire Your Team and Peers Motivate and Encourage  Recognition from the ScienceLogic Innovators Awards can serve as a powerful motivator for your peers. It acknowledges their efforts and encourages them to continue pursuing innovative solutions. This inspiration can foster a culture of creativity and drive with

On July 12, ScienceLogic hosted a custom SL1 training at our Tech Connect event in Bangalore, aimed at empowering our customers and Global System Integrators (GSIs) with cutting-edge insights and practical skills. This event not only showcased our commitment to partner enablement but also underscored our dedication to fostering knowledge-sharing and innovation within our ecosystem. The training sessions were crafted to address current challenges and opportunities in the industry, equipping 67 attendees with actionable strategies to leverage ScienceLogic’s solutions effectively. Interactive labs provided a hands-on approach, ensuring that participants could directly apply their newfound knowledge. The impact of the training was palpable, as participants left with enhanced capabilities and a clearer path to achieve operational excellence. The collaborative environment fostered at the event not only strengthened existing partnerships but also forged new connections, paving the way for fu

Hollywood- the latest release of ScienceLogic SL1- isn’t simply another extension with powerful new features. It’s a breakthrough upgrade for existing customers, incorporating hundreds of user suggestions and major platform enhancements. It delivers enhanced performance, new unified user interfaces, enhanced automation, and cutting-edge security features to name but a few. But Hollywood (v12.1) goes even further, enabling a new monthly feature upgrade framework. With this upgrade, keeping your SL1 platform up-to-date with the latest capabilities and fixes will be easier than ever. Hollywood is another example of ScienceLogic’s vision to help your team achieve truly optimized human-hybrid IT operations- Autonomic IT ScienceLogic Support has released a series of support guides and how-to videos to walk you through your upgrade to Hollywood. First, we’ve included a new step-by-step upgrade video in the Nexus Resource Center. The video includes an overview with prerequisites, a step-by-st

We are thrilled to announce that our new ScienceLogic certification paths are now available for our customers and partners.   The new certifications align with ScienceLogic SL1 version 12.1/Golden Gate and cater to the expressed needs of our valued customers, ensuring that our training meets your evolving requirements.    Whether you're a current ScienceLogic customer or new to our platform, we encourage you to embark on these refreshed certification paths.    Benefits of ScienceLogic Certification  Dive deeper into the most relevant content aligned with optimal business outcomes. You will learn how to fully leverage the power of the SL1 platform to efficiently monitor and automate your IT estate. Gain insights into the latest functionality of 12.1, including PowerPacks, Guided Discovery, Device Investigator, and Event Insights.   Select Your Path Professional Certification:   Recommended as foundational learning for all users of SL1 and as a prerequ

We’ve all been there at one time or another in our careers: a business-critical service failed, and the emergency recovery clock starts ticking with a vengeance. Not just ticking; it’s a blaring siren and a firehose of inquiry from concerned application owners and executives. Worse, both your customers and your team are frustrated. Customers because an app they depend on has brought them to a halt, and your team because resources are diverted to fix the crisis. And perhaps the most perennial of troubleshooting resource drains during application outages is the manual analysis of dozens or hundreds of logs, and millions or billions of messages. It would be easy to think that by now ops teams would have access to powerful analytic tools to make quick work of automating root cause discovery. To be fair, both vendors and open-source have delivered log aggregation and query platforms that at least simplify the first-order log problem- making log data easier to access. But they still require

Restorepoint is a Disaster Recovery and Secure Configuration Management appliance for network devices such as routers, switches, proxies, and firewalls. Restorepoint can automatically retrieve your network device configurations, detect changes and compliance violations, and report these automatically to network administrators. In this Powerhour session we will share with you how to add devices into Restorepoint, why having backups collected is useful in an autonomic IT environment, and how to leverage the SL1 platform in support of key workflows. Additionally, we will present the benefits of Governance, Risk and Compliance (GRC). Within the ScienceLogic Network Change and Configuration Management (NCCM) platform you will be backup over 100 different types of network equipment including firewalls to a central repository. Once the backup is collected then you can track change over time for auditing purposes as well as day to day operational needs to manage effective change control. Integ

Co-authored by @477In today's rapidly evolving job market, employers are increasingly looking for candidates who possess specialized skills and industry-specific knowledge. Professional certifications offer benefits that can boost your career prospects and open doors to new opportunities.  ScienceLogic is an automation company built on over two decades of leadership in modernizing IT Operations with our industry-leading platform. Being certified in the latest version of our software allows you to be at the forefront of Generative AI and the Autonomic IT journey that companies will be endeavoring upon in the years to come.   Advancing Your Skillset  Individuals with professional certifications report higher levels of confidence and competence in their abilities. This increased confidence translates into improved job performance and greater job satisfaction, ultimately contributing to long-term career success. According to a survey conducted by Pearson VUE, 76% of respond

In the upcoming ScienceLogic PowerHour we are covering the ‘Harden the Foundation’ of SL1 topic and why you should upgrade from existing Oracle Linux 7 (OL7) to the new Oracle Linux 8 ((OL8) platform. The virtual appliance format that SL1 utilizes allows us to harden the core with OL8 to improve platform security, scalability, and application performance. This session will share the value of that migration with your teams along with details that can be utilized in your internal conversations about the upgrade process. One of the most important aspects of the upgrade is Enhanced Security with OL8; which will enable SL1 users to support advanced security features. For instance: dedicated OL8 STIG builds with FIPS 140-2, TLS 1.3. Additionally, Package Application Streams DNF YUM Package Manager and Faster SL1 System Updates. Another major reason to join the PowerHour is the SL1 application improvements. With Increased Processing Speed of the Database, I/O Performance (Open 7K Business Svc

In today's dynamic IT landscape, operational efficiency and control are paramount for businesses to stay competitive and resilient. ScienceLogic's Run Book Automation (RBA) offers a comprehensive solution aimed at streamlining operations, enhancing control, and identifying critical events. In SL1, creating an automation policy will define the event conditions that must be met before SL1 will trigger an automatic action.  Consider a scenario where an unplanned network device configuration change triggers a compliance alert in SL1, but the alert doesn’t provide all the information necessary to determine the best action for resolution. ScienceLogic’s automations can collect additional event information through a python script and return the data to SL1 and/or your incident platform. With this full information set, the best course for remediation can be determined. If appropriate, automations can also assist with resolution steps to avoid human error as you work to reduce your me

Adding new images to a map as a background graphic is a powerful feature of SL1 maps but getting it right can be tricky. Showing a background image of a location, datacenter rack, or a company logo with active SL1 devices provides a better user experience and understanding of those devices in addition to their current health status and relationships.   The first three steps in adding images to maps are:  Selecting devices via query  Adjusting initial depth of relationships  Naming the map  Once those basic steps are complete you have an active map! To add a background image or multiple images, the next step is to load them into SL1. Start this process in ‘Edit’ mode from within the current map by selecting ‘Settings’ indicated by the cog wheel in the upper right corner then select the ‘Edit’ icon as shown below.      The ‘Edit’ function for images will default to ‘Rectangle.’ Next, using the drop down, select ‘Image.’ Then, use the b

Business Services are a significant differentiator and feature of the SL1 platform. Sl1 has 2 types of service models, the 3 Tier consisting of Business, IT, and Device Services – and the N-Tier offering greater tiers of service models. Both 3 Tier and N-Tier models ‘end’ in a Device Service where actual SL1 devices drive the Health, Availability, and Risk status reflected in the service structures. For more information on Business Services in SL1, reference: https://docs.sciencelogic.com/latest/Content/Web_Monitoring_Tools/Business_Services/business_services_intro.htm A challenge presented in defining N-Tier models is that multiple tiers can be defined in a model then published, the design of that model dictates the service type names but any service added to the published model will be categorized as ‘New Service’ by default. The categorization of a tier is not impactful to how it operates but can have a downstream affect ease of administration, reporting, and visualization in dashbo