Nexus Community Tip: Subscribe to User Groups for Product Updates
We have several user groups dedicated to Product related updates which make it easy for Nexus community members and customers to receive an alert when content is posted. Group: Product Release Notifications | Nexus ScienceLogic Community Group: PowerPack Release Notifications | Nexus ScienceLogic Community Group: Latest KB Articles and Known Issues | Nexus ScienceLogic Community Go to the Group Home Page and click on the ‘Bell’ Icon to ‘Follow’ and subscribe to content in that category.How to Register for the Nexus Community
Thanks for visiting the Nexus Community the public collaboration environment for our customers, partners and employees. In this area we offer our discussion forums, resource library, technical blogs, ideas hub and user groups. In order to participate you need to register for a ScienceLogic user account. It’s free but there are a couple of steps for registration and activation. Go to the Nexus Community Home Page SelectRegisterin the right-hand upper corner SelectSign Up Follow the new Account Registration Prompts There are several screens Tips Be sure to select a secure and complex password The ScienceLogic Account Team will need to review and approve your details prior to granting you access You do not need to be a customer to have an accountNexus Community Tip: Best Practices for Posting Questions
Typically, when a member posts a question there is a sense of urgency which means this person wants to solve a problem or needs help and guidance with something. Getting responses more quickly helps resolve the issue and move forward. Here are some best practices posting questions that get answers more quickly. Location Make sure you post in the correct community area. We deliberately launched the Nexus Community with limited discussion forums to build momentum and not segregate our customers and experts any more than necessary. ScienceLogic SL1 – all SL1 platform and related topics Restorepoint – all Restorepoint related topics Community Information – all Nexus Community related topics Tags Select from the pre-generated forum tags to ensure the correct search and filtering experience. In most cases you can also add your own tags, be sure to avoid misspellings or typos. Tags also help us understand which topics are more important to our customers. SL1 Forum Restorepoint Forum Community Information Forum Title Keep your title simple and ‘scannable’ include the product name and feature and issue/problem. The goal is to stand out in content feeds for the correct experts to see the product area and what you needand feel like they may be able to help get you to the right answer. Good Examples SLI Powerflow Integration error message Restorepoint can’t connect to the device using the specified protocol Nexus Community how do I update my avatar? Avoid Putting too much in the title or missing any of these key components Saying 'HELP' and not explaining the problem Body Include as much supporting evidence as possible to make it easy for experts to understand the issue and help triage as quickly as possible. More information reduces back and forth posts and helps get a faster resolution: Do Screenshots Error Messages Examples Don’t Include any confidential or trademarked information Omit supporting information Add multiple issues into one question this complicates the experience for everyone Remember that others are taking time out of their day to help solve YOUR problem so do your due diligence to provide accurate information. @mentioning If an expert, peer or ScienceLogic employee has contributed to content in the past and you think they are interested or may have good feedback you can @mention their userid/screen name to get their attention. Thank Community Members for responding Remember to be gracious and thank others for helping you. They are also more likely to help you in the future. Mark Correct Answers as the ‘Solution’ Mark the correct answer as the ‘Solution’ as it helps other members who may have a similar issue and the system also assigns points to the person who helped solve your problem. Have other tips for good Questions & Answers (Q&A) - feel free to share them here for the rest of the Nexus Community. Cheers, Sara Leslie- Community ManagerNexus Community Tip: Follow Areas & Content for updates
An important part of joining the Nexus Community is to locate the areas and content you are the most interested in and create alerts, so you are aware of updates. You can follow content in several different ways. You can follow content at the Category Level: Discussion Forums, Blogs, Resource Library etc. Page Level: Specific Discussion Forum, Blog or Resource Type etc. Content Level: Individual Discussion, Blog post or Resource etc. Here’s How Login Click on the ‘Bell Icon’ on the right-hand corner Select the area or content you want to subscribe to for updates You can also unsubscribe the same way
