community_tip

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Nexus Community Tip: How to mark your question as ‘Solved’
Hello Nexus Community Members, An important part of online communities is making sure that members’ questions are promptly answered & marked as solved. This helps in a variety of ways Members who are following your thread are alerted that you have resolved your question. This is helpful if they have the same question because they can review the response and apply as needed to their own implementation. Experts who are looking to help solve problems have visual indicator that this no longer needs their assistance. Whomever has responded with the correct answer gets credit for their time and efforts to help solve your problem. SLA’s in the community are met which is very important to our staff. Who can mark a question as solved? The OP (Original Poster) Moderators Community Manager Ideally the OP marks the thread as solved because ultimately, they know if the response is the correct or if more assistance is needed. Whomever marks the post as solved gets credit for that action and they move up in our Nexus Community Roles and Ranking system. We want our community members to have as much positive recognition as possible. Here is how you mark your Question/Thread as Resolved Login Go to your Question/Thread- there are two primary ways to do this- if you have Bookmarked it or via your Profile ‘Contributions’ feed. Once you are on the Question/Thread page review the responses If a response is correct, please click on the ‘Mark as Solution’ link on the left lower side of that response. If none of the responses resolve your question it is helpful if you post an update that you still need more assistance and include any pertinent details. You can also @mention people who responded or other community members to prompt them to visit your thread and assist. Thanks for your participation, Nexus Community Team
SaraLeslieAdmin
2 months ago Place Community Information
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Nexus Community Tip: Follow Tags
Following Tags in the Nexus Community is a great way to track topics and content which are the most important to you. Be sure to also read about the importance of tagging. There are several ways to Follow and Monitor Tags. Login to the Nexus Community Follow Tags There are two popular ways to locate ‘Tags’ Content Tag Cloud Here is how you can accomplish this using either technique. 1. Content If a piece of content has ‘Tags’ they will display on the lower left corner below the piece of content. Click on the desired tag to see all content which has uses this tag across the community. 2. Tag Cloud Tag Clouds can be found on the right-hand side of many of the category pages. Once you land on the content summary page for that tag you can see all associated content. Select the ‘Bell’ or Notification icon on the upper right-hand corner of the page. Select Follow for a) this board or b) across the community When you have successfully followed the Tag a confirmation alert will display on the upper right-hand side of your screen. Monitor Tags Select your User Profile Dropdown Under the ‘Manage Content’ category you can click on ‘Tags’ The landing page will display all of the tags you follow You can choose from different sort options, or replace/remove. Have a Tag related question or comment? Please share it here for the other community members.
SaraLeslieAdmin
8 months ago Place Community Information
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Nexus Community Tip: Subscribe To Blogs
Hello Nexus Community Members, Be sure to Subscribe To - Follow our blogs to be alerted when new posts go live. Login To the Nexus Community Go to the Blogs Index Page or an Individual Blog and Select the Bell Icon on the right side of the page. Thank you, Sara
SaraLeslieAdmin
8 months ago Place Community Information
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Nexus Community Tip: Subscribe to User Groups for Product Updates
We have several user groups dedicated to Product related updates which make it easy for Nexus community members and customers to receive an alert when content is posted. Group: Product Release Notifications | Nexus ScienceLogic Community Group: Latest KB Articles and Known Issues | Nexus ScienceLogic Community Go to the User Groups Category Page or an individual User Group Page and click on the ‘Bell’ Icon to ‘Follow’ and subscribe to content in that category.
SaraLeslieAdmin
8 months ago Place Community Information
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How to Register for the Nexus Community
Thanks for visiting the Nexus Community the public collaboration environment for our customers, partners and employees. In this area we offer our discussion forums, resource library, technical blogs, ideas hub and user groups. In order to participate you need to register for a ScienceLogic user account. It’s free but there are a couple of steps for registration and activation. Go to the Nexus Community Home Page Select Register in the right-hand upper corner Select Sign Up Follow the new Account Registration Prompts There are several screens Tips Be sure to select a secure and complex password The ScienceLogic Account Team will need to review and approve your details prior to granting you access You do not need to be a customer to have an account
SaraLeslieAdmin
10 months ago Place Community Information
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Nexus Community Tip: Best Practices for Posting Questions
Typically, when a member posts a question there is a sense of urgency which means this person wants to solve a problem or needs help and guidance with something. Getting responses more quickly helps resolve the issue and move forward. Here are some best practices posting questions that get answers more quickly. Location Make sure you post in the correct community area. We deliberately launched the Nexus Community with limited discussion forums to build momentum and not segregate our customers and experts any more than necessary. ScienceLogic SL1 – all SL1 platform and related topics Restorepoint – all Restorepoint related topics Community Information – all Nexus Community related topics Tags Select from the pre-generated forum tags to ensure the correct search and filtering experience. In most cases you can also add your own tags, be sure to avoid misspellings or typos. Tags also help us understand which topics are more important to our customers. SL1 Forum Restorepoint Forum Community Information Forum Title Keep your title simple and ‘scannable’ include the product name and feature and issue/problem. The goal is to stand out in content feeds for the correct experts to see the product area and what you need and feel like they may be able to help get you to the right answer. Good Examples SLI Powerflow Integration error message Restorepoint can’t connect to the device using the specified protocol Nexus Community how do I update my avatar? Avoid Putting too much in the title or missing any of these key components Saying 'HELP' and not explaining the problem Body Include as much supporting evidence as possible to make it easy for experts to understand the issue and help triage as quickly as possible. More information reduces back and forth posts and helps get a faster resolution: Do Screenshots Error Messages Examples Don’t Include any confidential or trademarked information Omit supporting information Add multiple issues into one question this complicates the experience for everyone Remember that others are taking time out of their day to help solve YOUR problem so do your due diligence to provide accurate information. @mentioning If an expert, peer or ScienceLogic employee has contributed to content in the past and you think they are interested or may have good feedback you can @mention their userid/screen name to get their attention. Thank Community Members for responding Remember to be gracious and thank others for helping you. They are also more likely to help you in the future. Mark Correct Answers as the ‘Solution’ Mark the correct answer as the ‘Solution’ as it helps other members who may have a similar issue and the system also assigns points to the person who helped solve your problem. Have other tips for good Questions & Answers (Q&A) - feel free to share them here for the rest of the Nexus Community. Cheers, Sara Leslie- Community Manager
SaraLeslieAdmin
11 months ago Place Community Information
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Nexus Community Tip: Follow Areas & Content for updates
An important part of joining the Nexus Community is to locate the areas and content you are the most interested in and create alerts, so you are aware of updates. You can follow content in several different ways. You can follow content at the Category Level: Discussion Forums, Blogs, Resource Library etc. Page Level: Specific Discussion Forum, Blog or Resource Type etc. Content Level: Individual Discussion, Blog post or Resource etc. Here’s How Login Click on the ‘Bell Icon’ on the right-hand corner Select the area or content you want to subscribe to for updates You can also unsubscribe the same way
SaraLeslieAdmin
12 months ago Place Community Information
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Community Tip: Subscribe to User Groups for Product Updates","conversation":{"__ref":"Conversation:conversation:979"},"id":"message:979","revisionNum":3,"uid":979,"depth":0,"board":{"__ref":"Tkb:board:community-resources"},"author":{"__ref":"User:user:12"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":60},"postTime":"2024-07-15T22:15:57.229-07:00","lastPublishTime":"2024-08-16T13:42:36.591-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We have several user groups dedicated to Product related updates which make it easy for Nexus community members and customers to receive an alert when content is posted. \n Group: Product Release Notifications | Nexus ScienceLogic Community \n Group: Latest KB Articles and Known Issues | Nexus ScienceLogic Community \n Go to the User Groups Category Page or an individual 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to Register for the Nexus Community","conversation":{"__ref":"Conversation:conversation:832"},"id":"message:832","revisionNum":1,"uid":832,"depth":0,"board":{"__ref":"Tkb:board:community-resources"},"author":{"__ref":"User:user:12"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2024-06-20T16:35:42.943-07:00","lastPublishTime":"2024-06-20T16:35:42.943-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Thanks for visiting the Nexus Community the public collaboration environment for our customers, partners and employees. \n In this area we offer our discussion forums, resource library, technical blogs, ideas hub and user groups. \n In order to participate you need to register for a ScienceLogic user account. It’s free but there are a couple of steps for registration and activation. \n \n Go to the Nexus Community Home Page \n Select Register in the right-hand upper corner \n \n \n \n \n \n \n \n \n \n \n Select Sign Up \n \n \n \n \n \n \n \n \n \n Follow the new Account Registration Prompts \n There are several screens \n \n \n \n \n \n \n \n \n \n Tips \n \n Be sure to select a secure and complex password \n The ScienceLogic Account Team will need to review and approve your details prior to granting you access \n You do not need to be a customer to have an account \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1051","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.sciencelogic.com/t5/s/duamz84957/images/bS04MzItRVFxVVg1?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.sciencelogic.com/t5/s/duamz84957/images/bS04MzItTWpqSDdK?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.sciencelogic.com/t5/s/duamz84957/images/bS04MzItd3J4dXhY?revision=1\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:429":{"__typename":"Conversation","id":"conversation:429","topic":{"__typename":"TkbTopicMessage","uid":429},"lastPostingActivityTime":"2024-05-02T18:10:51.607-07:00","solved":false},"AssociatedImage:{\"url\":\"https://community.sciencelogic.com/t5/s/duamz84957/images/bS00MjktWTVrellG?revision=6\"}":{"__typename":"AssociatedImage","url":"https://community.sciencelogic.com/t5/s/duamz84957/images/bS00MjktWTVrellG?revision=6","title":"clipboard_image-1-1714697169956.png","associationType":"BODY","width":522,"height":200,"altText":""},"AssociatedImage:{\"url\":\"https://community.sciencelogic.com/t5/s/duamz84957/images/bS00MjktaklwSmVr?revision=6\"}":{"__typename":"AssociatedImage","url":"https://community.sciencelogic.com/t5/s/duamz84957/images/bS00MjktaklwSmVr?revision=6","title":"clipboard_image-2-1714697169957.png","associationType":"BODY","width":444,"height":182,"altText":""},"AssociatedImage:{\"url\":\"https://community.sciencelogic.com/t5/s/duamz84957/images/bS00MjktOTRhT215?revision=6\"}":{"__typename":"AssociatedImage","url":"https://community.sciencelogic.com/t5/s/duamz84957/images/bS00MjktOTRhT215?revision=6","title":"clipboard_image-3-1714697169957.png","associationType":"BODY","width":443,"height":204,"altText":""},"TkbTopicMessage:message:429":{"__typename":"TkbTopicMessage","subject":"Nexus Community Tip: Best Practices for Posting Questions","conversation":{"__ref":"Conversation:conversation:429"},"id":"message:429","revisionNum":6,"uid":429,"depth":0,"board":{"__ref":"Tkb:board:community-resources"},"author":{"__ref":"User:user:12"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":55},"postTime":"2024-05-02T17:58:52.447-07:00","lastPublishTime":"2024-05-02T18:10:51.607-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Typically, when a member posts a question there is a sense of urgency which means this person wants to solve a problem or needs help and guidance with something. Getting responses more quickly helps resolve the issue and move forward. \n Here are some best practices posting questions that get answers more quickly. \n Location \n Make sure you post in the correct community area. \n We deliberately launched the Nexus Community with limited discussion forums to build momentum and not segregate our customers and experts any more than necessary. \n \n ScienceLogic SL1 – all SL1 platform and related topics \n Restorepoint – all Restorepoint related topics \n Community Information – all Nexus Community related topics \n \n \n Tags \n Select from the pre-generated forum tags to ensure the correct search and filtering experience. In most cases you can also add your own tags, be sure to avoid misspellings or typos. Tags also help us understand which topics are more important to our customers. \n SL1 Forum \n \n Restorepoint Forum \n \n Community Information Forum \n \n Title \n Keep your title simple and ‘scannable’ include the product name and feature and issue/problem. The goal is to stand out in content feeds for the correct experts to see the product area and what you need and feel like they may be able to help get you to the right answer. \n Good Examples \n SLI Powerflow Integration error message Restorepoint can’t connect to the device using the specified protocol Nexus Community how do I update my avatar? \n Avoid \n Putting too much in the title or missing any of these key components Saying 'HELP' and not explaining the problem \n Body \n Include as much supporting evidence as possible to make it easy for experts to understand the issue and help triage as quickly as possible. More information reduces back and forth posts and helps get a faster resolution: \n Do \n Screenshots Error Messages Examples \n Don’t \n Include any confidential or trademarked information Omit supporting information Add multiple issues into one question this complicates the experience for everyone \n Remember that others are taking time out of their day to help solve YOUR problem so do your due diligence to provide accurate information. \n @mentioning \n If an expert, peer or ScienceLogic employee has contributed to content in the past and you think they are interested or may have good feedback you can @mention their userid/screen name to get their attention. \n Thank Community Members for responding \n Remember to be gracious and thank others for helping you. 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