ServiceNow Cases SyncPack v1.1.0 Release Notification
Hello, We are pleased to announce that the ServicerNow Cases SyncPack v1.1.0 has been released. The download for this release can be found on the Support Portal here:https://support.sciencelogic.com/s/release-file/aBtVL0000000LhB0AU/servicenow-case Version 1.1.0 of the ServiceNow Cases SyncPack adds OAuth2 support to the SyncPack. Version 1.1.0 of the ServiceNow Cases SyncPack includes the following feature: Added OAuth2 support to the SyncPack. There are four required parameters you can add to a configuration object to facilitate OAuth2 connection to ServiceNow: snow_oauth_client_id: OAuth2 Client ID from ServiceNow snow_oauth_client_secret: OAuth2 Client secret from ServiceNow snow_oauth_token_url: Full authentication URL, including host and protocol from ServiceNow. For example, "https://<test-instance-name>.service-now.com/oauth_token.do" snow_auth_method: You can enter 'oauth' or 'http_basic' as the value. If no value is provided, 'http_ basic' will be used for connection.Restorepoint SyncPack v2.3.1 Release Notification
Hello, We are pleased to announce that the Restorepoint SyncPack v2.3.1 has been released. The download for this release can be found on the Support Portal here: https://support.sciencelogic.com/s/release-file/aBtVL0000000LfZ0AU/restorepoint-synchronization Version 2.3.1 of the Restorepoint SyncPack updates the compatibility of the "Create Custom Link (GQL)", updates timeouts, and addresses multiple issues with logging. The following features were added in this release: Updated the "Create Custom Link (GQL)" step to be compatible with SL1 versions greater than 12.x.x Replaced SL1 and Restorepoint specific timeouts in all Restorepoint applications with a common read timeout. Updated all API calls to Restorepoint to ensure that the read timeout configuration option scales appropriately to the number of logs. The following issues were addressed in this release: Improved logging and messaging of logs when non-SSH credentials are improperly aligned to Restorepoint based devices. If invalid credentials are provided, those devices are now skipped during the sync instead of causing the sync to fail. (Case: 00433253) Addressed an issue that prevented the "Restorepoint: Get List of Logs" from running successfully due to timeouts. (Case: 00437554)