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Welcome to the ScienceLogic SL1 Discussion Forum
We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussions about all things SL1. The purpose of this area is to foster collaboration about ScienceLogic SL1 topics and ideas and for you to find solutions. As a community of IT professionals, we're always eager to learn new things and improve our skills. In this forum you can find people with similar ideas and challenges who can help you learn and be inspired. We hope you look forward to participating in these discussions and contributing to the community. Cheers to fostering connections, sharing insights, and driving the future of AIOps together. The ScienceLogic Community Team52Views7likes0CommentsHow to Utilize the SL1 ‘RSS Feeds’ Feature to Simplify Industry Alert Collection
2 MIN READ It's important to be aware of end of life (EOL) or end of support (EOS) notices affecting devices in your IT estate and worrying about missing critical vulnerability notices or common vulnerabilities and exposures (CVE) alerts isn’t very fun. The good news is, ScienceLogic SL1 has something that can help. Instead of chasing website postings, emails, or combing forums, leverage SL1 to bring the information to you using ‘RSS Feeds’ subscriptions. SL1 can monitor RSS news feed sites often available through most manufacturers including USCert, DHS CISA, and more. Using a feature called ‘RSS Feeds’ (configured under Events), SL1 will reach out to configured sources, pull available postings into the system, and present them individually as ‘notice’ events in the event console. Configuring the feature is easily done under Events -> RSS Feeds. Simply create a new event feed using a URL, align it to an organization, choose to represent it in the event console, and choose a collector to poll for the feed. It’s that easy! ‘RSS Feeds’ uses and internal collection that runs every 10-minutes using the ‘Data Collection: RSS Event Feed’ admin process (found under System -> Admin Processes) and utilizes the event policy ‘Syndication: News Feed’ as the mechanism to collect and present in the event console. Changes to the admin process can alter frequency and changes to the event policy can affect event duration and criticality, which is defaulted to ‘Notice’ and auto expires after 15-minutes. A common use case is to create a dedicated organization for ease of tracking and visibility then change the event expiration to 30-minutes. I often follow these steps: Add an organization called ‘Industry Alerts’ Subscribe to various original equipment manufacturer (OEM) EOL or EOS feeds Use a Cybersecurity and Infrastructure Security Agency (CISA) feed for security and vulnerability alerts using ‘https://www.cisa.gov/cybersecurity-advisories/all.xml’ as the feed source Most sources of good information are easily found by searching the OEM site or looking for sources in a search engine to find ones relevant to your organization. An example might be ‘Cisco RSS Feed.’ Operational policies using SL1 ‘Events’ to search devices and software versions, etc., can then make quick work of identifying what’s affected in your environment. Then begins a change management process to update or configure your event feed based on the information referenced from your feed source. Isolating all feeds or events to a dedicated organization in SL1 makes it easy to create a dashboard or simply reference the information in a single place. Gone are the days of chasing sites, email, or forums to find critical information that could affect your IT estate. To learn more about how to simplify industry alert collection using SL1, check out our documentation on RSS Feeds and Events.108Views5likes1CommentWelcome to the ScienceLogic Product Blog
1 MIN READ Here, you’ll find dedicated information that’s all about you and how to get the most out of our products. It’s not just a list of features; it highlights product updates and is a collection of stories, tips, and insights tailored to enhance your experience. Think of it as your go-to guide for everything related to maximizing your product knowledge, crafted to help you use our solutions more effectively and enjoy all the benefits they offer. We’re here to support your journey, listen to your feedback, and evolve together. Dive in and discover all the ways our products can make a difference in your daily routine! Meet our Blogger: Lee Koepping Sr. Director, Global Sales Engineering75Views5likes4CommentsHow will the Hollywood update affect AI insights and the SL1 platform?
Explore everything about the SL1 12.2 Hollywood release with this learning track which includes a press release, solution sheet, on-demand webinar, and more. Explore how our AIOps platform, SL1, harnesses the immense power of artificial intelligence (AI) and machine learning (ML) to empower IT teams with human-ready root cause analysis. See how SL1 shows real-world examples of how our actionable insights enable IT teams to rapidly pinpoint anomalies and their root causes, auto-remediate issues, and work 10X more efficiently. After reviewing these resources, you’ll understand howScienceLogic SL1: Delivers human-ready AI insights using generative AI Helps filter out the noise using AI/ML Unlocks operational efficiencies with automation I also encourage you to check out the 12.2 release notes and documentation for a deeper dive into the Hollywood release.74Views4likes0CommentsWeek of March 24, 2024
1 MIN READ On a weekly basis ScienceLogic Technical Support will post PowerPacks and SyncPacks which released the previous week.renecantwell29 days agoPlace PowerPack Release Notifications BlogPowerPack Release Notifications BlogModerator22Views4likes0CommentsHow do I activate a catalyst to achieve superior IT automation?
IT leaders have long recognized automation’s key value in accelerating IT incident response and eliminating downtime. Unfortunately, the challenge of diagnosing modern, complex IT stacks often frustrates teams attempting to realize automation’s full potential. Fortunately, recent innovations in Generative AI can help. From advanced ITSM process automation to one click issue remediation, generative AI is the catalyst. It accurately advises you on what happened, recommends resolution actions, and takes the most effective action for you. But only if it’s part of an end-to-end AIOps platform. Listen in with industry expert and principal analyst Carlos Casanova for a conversation on automation, generative AI, and trustworthy machine insight. You’ll learn how to leverage AI to break through barriers to increased IT productivity and lower downtime. Watch On-Demand: AI/ML: Activating Catalyst for Superior IT Automation49Views3likes0CommentsWelcome to the Community Information Discussion Forum
We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussion about the Nexus Community. The purpose of this area is to foster collaboration about community related topics, find resources and share feedback. We hope you look forward to participating in these discussions and contributing to the community. Cheers tofostering connections, sharing insights, and driving the future of AIOps together. The ScienceLogic Community Team84Views3likes7CommentsNexus Community Weekly Highlights- #1
Hello Nexus Community Members, Here we are in Week 4after our bigcommunity launch. We will be sharing weekly highlights from the community including topics: Featured content Welcome to new members Programs & Upcoming Events Call-out for ideas Be sure to review these helpful resources: Nexus- ScienceLogic Community Member Guidelines Nexus Community Tip: Community Do’s and Don’ts Nexus Community Tip: Follow Areas & Content for updates Today we want to welcome new Nexus Community Members who are early-adopters and joined in March justinelborough jpresley Colin jamesramsden jbovee bailey PattyN Thank you for joining the community we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara Leslie- Community Manager41Views3likes0CommentsBuilding Effective Run Book Automations: Maximizing Operational Efficiency with SL1
2 MIN READ In today's dynamic IT landscape, operational efficiency and control are paramount for businesses to stay competitive and resilient. ScienceLogic'sRun Book Automation (RBA) offers a comprehensive solution aimed at streamlining operations, enhancing control, and identifying critical events. In SL1, creating an automation policy will define the event conditions that must be met before SL1 will trigger an automatic action. Consider a scenario where an unplanned network device configuration change triggers a compliance alert in SL1, but the alert doesn’t provide all the information necessary to determine the best action for resolution. ScienceLogic’s automations can collect additional event information through a python script and return the data to SL1 and/or your incident platform. With this full information set, the best course for remediation can be determined. If appropriate, automations can also assist with resolution steps to avoid human error as you work to reduce your mean time to repair (MTTR). This systematic approach ensures that key events are promptly addressed, reducing the risk of compliance violations and operational disruptions. Operational efficiency is further enhanced through tailored automation actions that alleviate repetitive tasks. Another common scenario is for a web server supporting the front-end of your most important application to have a performance problem that can come and go at a moment's notice. At the time of occurrence, the SL1 platform can trigger an automation to collect the necessary data that allows your support team to decide on the best resolution. Furthermore, if the resolution also includes a scriptable solution (and SL1 has many) the resolution step can be performed and tracked, therefore reducing MTTR. ScienceLogic RBAs offer a powerful solution by identifying critical events, streamlining processes, and enhancing operational control. With the ability to align automation policies with critical events, organizations can adapt to evolving challenges with agility and confidence. To learn about how to build effective RBAs to maximize your operational efficiency with SL1, attend our upcoming PowerHour session on April 24, 2024. I’ll walk you through how to align automation policies with critical events and how to create automations that help reduce repetitive tasks. If you have automation questions leading up to the event, let me know. Post them below!45Views3likes0CommentsWeek of April 1, 2024
1 MIN READ On a weekly basis ScienceLogic Technical Support will post PowerPacks and SyncPacks which released the previous week.renecantwell29 days agoPlace PowerPack Release Notifications BlogPowerPack Release Notifications BlogModerator25Views3likes0CommentsNexus- ScienceLogic Community Member Guidelines
Intro The Nexus- ScienceLogic Community is an online portal experience where you can collaborate with other customers, partners, experts and employees regarding ScienceLogic products and industry best practices. It’s a great opportunity to get to know others and share ideas to be more successful with our products. We are an inclusive and supportive community and welcome all to become members and participate. Here are some best practices to help guide you. Be professional and respectful of others. We ask members to always be courteous and polite to each other. Share your knowledge with others. You may be an expert or brand new to ScienceLogic products. All community members can learn from each other. Mark correct answers, give credit and thank members who helped you. Be responsive and positive when other members ask a question. Member Participation Register and sign in to the community to fully participate. By actively participating in discussion topics, user groups and contributing other content to the Community, you impact the direction and quality of the experience for all members. Fill in the details available in your user profile, such as your avatar photo, screen name, and title. Although we understand that not all our members would like to provide their full names or share their photos, we do encourage you to represent yourself authentically. Use the right support channel for your issue. If you are an existing customer and need to open an urgent case or would like to receive an official response from ScienceLogic, please open a case by navigating to theSupport Website. The Nexus ScienceLogic Community topics and user groups are not an official support channel. This is a place to search for and get help from other community members. Members who help others in the forums do so on their own time and to the best of their knowledge. Unacceptable Behavior All members should always adhere to the following rules and the Terms of Use (“Terms”). Failure to comply with these rules and the Terms may lead to content removal and, in some cases, user deletion. Spam – Our team may remove irrelevant or inappropriate messages posted in one or multiple topics. Following the deletion of spammed content and/or users, no further action will be sent. Copyright Infringement – Do no copy and paste content without getting permission and giving proper attribution when required. Discriminatory Language - Posts including offensive content, harassment, or defamation will not be tolerated and will be removed. Marketing or Advertising Solicitations - Marketing your company or products is prohibited. Personal and Customer Privacy - Do not publish personally identifying, private, or confidential information (for example, email address, phone number, company confidential data, case ID’s, or any other sensitive information). Our moderators will edit this information if they see it, but we are not responsible for ensuring that all such information is removed. Impersonation - pretending to be another person for entertainment or fraud prohibited. Spam Spam is any content that is not pertinent or helpful to the community or its members. It comes in many forms including posting content that has information or links to external sites that are not topically appropriate and/or messages that are unwanted or off topic. It’s also distracting for our members. Flagging Spam Community moderators and members can mark content as spam or abusive. Our spam quarantine is reviewed multiple times a day during the work week. If you believe you have identified spam in the community, please alert your Community Management team by clicking the “report” button located on the three-dot option menu. The “Report Content” window allows you to give additional information to our moderation team regarding the content in question. Moderation We have a three-step moderation policy. 1 st report: Member receives a warning. 2 nd report: Member receives a warning and a notice that the account could be suspended if behavior continues. 3 rd report: Member receives a warning and the account is temporarily suspended. ScienceLogic Terms of Use and Privacy Policy Your use of and access to the Community is governed by the Terms of Use and Privacy Policy. If there is a discrepancy between what is stated in these Community Guidelines and the Terms of Use, the Terms of Use take precedence. You may review the Terms of Use and Privacy Policy by clicking below: ScienceLogic Legal Policy If you have questions about any of the guidelines, or want to report violations, email our Community Team at: Community@ScienceLogic.com.70Views2likes0CommentsNexus Community Tip: Community Do’s and Dont’s
Guidance on behaviors that help benefit members and the community. Our goal is to help you get answers, learn and collaborate with others. We find that this outline offers assistance to new membes. Do’s Be professional and respectful; it helps build trust. Answer questions to the best of your ability. Ask for more information if needed to give an honest answer. Share your knowledge but be succinct and to the point. Welcome new members! You can tell who they are by their community rank. Be kind, inclusive and patient. Please remember that members have differing levels of experience and may not be native English language speakers. Practice humility: arrogance slows progress. Always try your best to stay on topic. Have fun and be authentic! Create your own brand. Report spam or inappropriate content. Always abide by the Community Guidelines. Participate in healthy brainstorming conversations, just be respectful even when you disagree. If in doubt- contact the community manager sara.leslie@sciencelogic.com Don’ts Be disrespectful or rude to any member at any time. Post or attach any information that shares private information, about yourself, others, or a company. Post content that infringes on intellectual property, privacy or other rights of yours, your employers or third parties. Post negative content regarding ScienceLogic, other community members, other companies, or our partners. Be hesitant to share your questions or ideas- all participation is valuable.52Views2likes0Comments