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See how Skylar Advisor helps IT teams move from a problem to an informed next step faster. The tour shows how AI driven guidance can provide plain language explanations and recommendations based on operational context, helping teams understand what failed, why it matters, and how to respond.Take the Skylar Advisor tour to see AI guided troubleshooting in action.  

We are pleased to announce the release of ServiceNow CMDB v4.0.2: https://support.sciencelogic.com/s/release-file/aBtVL0000001lEb0AI/servicenow-cmdb The following issue was addressed in this release:The "Sync Interfaces From Skylar One To ServiceNow" application now correctly processes the list format saved by the configuration screen, resolving an "AttributeError: 'list' object has no attribute 'lower'" error. This update ensures that interface synchronization functions as expected without requiring changes to existing configurations.For more information, please see the release notes :https://docs.sciencelogic.com/powerpack_release_notes/sciencelogic_servicenow_cmdb_syncpack-v402_release_notes.pdf 

We are pleased to announce the release of Syncpack Skylar One Base SyncPack v1.2.0: https://support.sciencelogic.com/s/release-file/aBtVL0000001lGD0AY/skylar-one-base-syncpack This release of the "Skylar One Base" SyncPack includes the following new features: l Added five new MCP tools that allow for generic discovery and querying of Skylar One (SL1) API endpoints without requiring dedicated tools for each. These MCP tools include: o list_endpoints for discovering available REST API endpoints. o describe_endpoint for viewing supported fields and options. o execute_endpoint for performing GET requests. o introspect for exploring the GraphQL schema. o execute_gql for executing read-only GraphQL queries. To ensure security, execute_ endpoint is restricted to GET requests, and execute_gql includes guards to reject any mutation or subscription operations. For more details of this syncpack, please see the release notes: https://docs.sciencelogic.com/powerpack_release_notes/sciencelogic_skyla

We are pleased to announce the release of Syncpack ServiceNow Service Catalog v2.0.1https://support.sciencelogic.com/s/release-file/aBtVL0000001lCz0AI/servicenow-service-catalog The following feature was added in this release of this SyncPack:The "Sync Maintenance Schedules from ServiceNow to Skylar One" application was updated to process Configuration Items (CIs) within a change request in batches, using a new device_chunk_ size application variable. Additionally, the application structure was flattened, removing the "Create Maintenance", "Modify Maintenance", "Remove Maintenance", and "Process Create Schedule Requests" steps to improve performance and stability.For more details, please see the release notes :https://docs.sciencelogic.com/powerpack_release_notes/sciencelogic_servicenow_catalog_syncpack-v201_release_notes.pdf 

We are pleased to announce the release of Powerpack ServiceNow Base Pack v111: https://support.sciencelogic.com/s/release-file/aBtVL0000001lBN0AY/servicenow-base-pack This release addressed an issue where the run book actions (RBAs) in this PowerPack silently dropped events if the Skylar One credential URL ended with a trailing slash. More details can be found in the release notes: https://docs.sciencelogic.com/powerpack_release_notes/sciencelogic_servicenow-powerpack-v111_release_notes.pdf

We are pleased to announce the release of Micrsoft Azure v122 power pack: https://support.sciencelogic.com/s/release-file/aBtVL0000001iJx0AI/microsoft-azure This release includes the following features:Dynamic Applications that enable Skylar One to discover, model, and monitor performance metrics and collect configuration data for Azure resources Event policies that are triggered when Azure resources meet certain status criteria Device classes for each Azure data center location and all of the Azure resources that Skylar One monitors Example credentials for discovering Azure resources A credential test to ensure that your Azure credential works as expected Run book action and automation policies that can automate certain Azure monitoring processes More details on this Power Pack can be found on the release notes:https://docs.sciencelogic.com/powerpack_release_notes/sciencelogic_microsoft_azure-v122_release_notes.pdf   

We are pleased to announce the release of Power pack: Microsoft Azure v123.https://support.sciencelogic.com/s/release-file/aBtVL0000001lMf0AI/microsoft-azure  This release includes the following features:Dynamic Applications that enable Skylar One to discover, model, and monitor performance metrics and collect configuration data for Azure resources Event policies that trigger when Azure resources meet certain status criteria Device classes for each Azure data center location and all of the Azure resources that Skylar One monitors Example credentials for discovering Azure resources A credential test to ensure that your Azure credential works as expected Run book action and automation policies that can automate certain Azure monitoring processes  

Hi All,I have a request to show a list of servers with a column that shows the % of Availability (successful polls) over the time period that is selected in the dashboard. When I add the metric “Availability” from the Vitals selection, it simply shows a current state (Healthy/Minor/Major/Critical). Is there an way to show a heatmap or percentage (leaderboard would be best!) of server availability percentage? 

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.KBA Title Portal Link and KBA Number Product Line [MINOR] "Bad Request" error when resetting password in 12.3.15 (AP2 only) KB22173 Skylar One [MINOR] The "Oracle: Solaris IC Filesystem Inventory" Dynamic Application is storing free disk space instead of total disk space KB22440 Skylar One Best practices when configuring Single Sign-On(SSO) authentication with Skylar AI KB22495 Skylar AI Connection from Skylar One side fails with "SkylarConnectionError: error code: 000" when using a self-signed certificate on Skylar AI side KB22494 Skylar AI Consecutive white spaces in the event message are not displayed in the Skylar One User Interface KB22459 Skylar One [MINOR]

That's a wrap on #NexusLive2026 Reston!From sessions with industry leaders to getting a closer look at the latest innovations across ScienceLogic in Logicians Corner, this week was packed with learning, connections, and a firsthand look at what's next for IT operations.A huge thank you to our customers, partners, speakers, sponsors, and everyone who joined us in Reston and helped make this year's Nexus Live Reston such a great experience!

We are pleased to announce the release of Power Pack: ServiceNow Events v1.4.0.https://support.sciencelogic.com/s/release-file/aBtVL0000001kiL0AQ/servicenow-events This release of the SyncPack includes the addressed issue:Added the "Refresh Event Message Key Cache" step to the "Compare ServiceNow and SL1 Events" section of the "Sync Alert Details from ServiceNow to SL1 Events" application. This step refreshes the Time-to-Live (TTL) on all cache entries to prevent Skylar One (SL1) events from being incorrectly cleared when their corresponding ServiceNow alerts remain open.For more information on this Power pack release, please see Release notes

We are pleased to announce Power Pack: ServiceNow Base v4.3.0.https://support.sciencelogic.com/s/release-file/aBtVL0000001kjx0AA/servicenow-base This release of the SyncPack includes the following addressed issue:Enables the "ServiceNow Events" SyncPack to use the GQLRequest step instead of QueryGQL for event synchronization. This update improves how GraphQL requests are handled, including better support for cursor-based pagination when pulling active events from Skylar One. More details can be found in the Release Notes.

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release. KBA Title Portal Link and KBA Number Product Line Datacenter Automation Utilities v202 PowerPack not using python 3 KB22448 Skylar One MariaDB Service Masked on Collector After Upgrade to Skylar One 12.5.x — Collector Unavailable and Stale Version Display KB22407 Skylar One [Skylar Compliance] - How to Restart Agent Software/Service KB22429 Skylar Compliance How to Disable the Web Configurator Service (Port 7700) on Skylar One Appliances KB22408 Skylar One Cisco IOS Backups Time Out When SCP Traffic Requires a Management VRF KB21737 Skylar Compliance Custom SNMP Dynamic Application: Collected Metric Values Do Not Match SNMP Walk Results KB22362

Welcome,This is an area for customers to share ideas and feedback with each other and ScienceLogic product experts regarding products related to Skylar AI which include Skylar Analytics and Skylar Reporting.  We would like to introduce the team members who will be managing and participating in this user group:  Group Owners Pat McClain Sr. Director Product Mgmt.  Shannon Lovell Program Manager Skylar Advisor   Isiah Camp Sr. Product Manager  We will be sharing product announcements regularly and would like to get real-time feedback and ideas from you based on your experience and opinion.  This user group will be open for the first week of October then we will convert it to private-members only access.  Thank you for joining and feel free to introduce yourself.  Cheers, ScienceLogic Team 

Documentation updates to the Skylar Automation documentation site for 10/2/26:Skylar One Base SyncPack version 1.1.1 release notes Base Steps SyncPack version 1.7.1 release notesDocumentation updates to the Skylar AI documentation site for 10/2/26:Added release notes for Skylar AI 2.70 Updated the various manuals for Skylar AI 2.7.0: Installation Guide for Skylar AI 2.7.0 Skylar AI 2.7.0 Skylar Advisor 2.7.0 Skylar Analytics 2.7.0 Documentation updates to the PowerPacks documentation site for 10/2/26:Updated the release notes and manual for Low-Code Tools PowerPack version 105 Added release notes for Oracle: Solaris Monitoring v104

 We are pleased to announce the release of Low Code Tools v105: https://support.sciencelogic.com/s/release-file/aBtVL0000001k8r0AA/lowcode-tools The "Low-code Tools" PowerPack provides a single comprehensive toolkit with specialized steps for simplified monitoring and data collection. This unified toolkit enables users to build monitoring solutions across multiple protocols with minimal coding requirements.The "Low-code Tools" PowerPack includes the following features:One unified toolkit with multiple specialized step modules: Core functionality (silo_low_code) Standard steps (silo_low_code_steps_standard) Protocol-specific steps for REST, CLI/SSH, SNMP, Prometheus, JMX, WinRM, and PowerShell Example application and templates: Self-monitoring Dynamic Applications for Skylar One systems, which enables discovery, modeling, and monitoring of Skylar One environments PromQL Development Examples: Ready-to-use templates for Prometheus metric collection Example queries and configuration

Hi, I have a question about the GQL updateEvent mutation. I'm trying to use it to change the severity of an existing event, but I'm getting a Bad Request response when executing the mutation:mutation changeEvent($eventId: ID!, $severity: String) {  updateEvent(id: $eventId, severity: $severity) {    id  }} Is changing the event severity supported with this mutation? If it is, could you let me know how the severity value should be provided?Thanks!

For powershell devices, when a device is first discovered, the cred used to added into this cred keys table, and then nightly discovery will also use that cred. You can also add a second cred from the properties page. The issue i found is that if you change creds, for whatever reason the cred key table doesn’t get updated. We have created a DA which dynamically aligns DAs using ‘from sl_credentials.constants import CRED_POWERSHELL’ to pull the credentials. because its not updated the DA doesn’t work Is there a way to pull the credential for a powershell device more dynamically, also, i think the nightly discovery also uses the same, so I think that it would also fail?Or is there a process which updates the table? 

A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.  KBA Title Portal Link and KBA Number Product Line [MAJOR] ServiceNow Applications Failing After Upgrading the ServiceNow CMDB SyncPack to 4.0 KB22338 Skylar Automation [MINOR] Cisco Wireless PowerPack: Phantom Slot 2 Radio Causes False AP Interface Down Alerts on 2-Radio Cisco APs KB22298 Skylar One Skylar Automation Schedules are failing and stay in a pending state. KB22361 Skylar Automation New Meraki Network Visible in Network Discovery App But Not Modelled in Skylar One KB22345 Skylar One Subscription License Reports returning No Data KB22185 Skylar One How to include/exclude Syncpacks from Backups using Skylar Automation Backups.

As organizations move beyond AI experimentation and put it into practice, questions around trust, explainability, governance, and action are becoming increasingly important. Mike will bring more than 30 years of practitioner experience and his perspective on AI to the Nexus Live stage, closing out the event with a look at what it takes to operate in the AI era. Learn more and register for Nexus Live: https://bit.ly/4jvNBmI Reston, VA | October 5–8 

We are pleased to announce the release of Oracle: Solaris Monitoring v104: https://support.sciencelogic.com/s/release-file/aBtVL0000001jkf0AA/oracle-solaris-monitoring This release includes the following features:Dynamic Applications to collect configuration and performance data about Oracle Solaris systems Device classes for each of the Oracle devices monitored A device template for aligning Oracle Solaris Dynamic Applications A run book automation policy and action for classifying Oracle Solaris devices A sample credential for discovering Oracle Solaris devices Event policies and corresponding alerts that are triggered when Oracle Solaris devices meet certain status criteriaEnhancements and Issues Addressed:The following enhancements and addressed issues are included in this release:Added new "Oracle: Solaris IC Service Inventory" and "Oracle: Solaris IC Service Performance" Dynamic Applications, which collect the state of each Service Management Facility (SMF) service. Added a new "

The vEdge Container availability check does not currently validate vManage REST API availability. Because of this limitation, the vEdge Container can remain available even when API-dependent vEdge devices, which are child components under the vEdge Container, are impacted. This prevents topology-based event suppression from working as expected and can result in multiple child component availability alerts for a single API-related outage.Proposed Enhancement: -Enhance the vEdge Container availability logic by adding an availability check via the vManage REST API. If the API is unavailable, the vEdge Container should also fail the availability check and move to an unavailable state.Expected Behavior: -When the vManage REST API is unavailable, the vEdge Container should fail its availability check. The vEdge Container should be marked as unavailable before the child vEdge devices generate individual availability alerts. Topology-based event suppression should suppress availability alerts

Hello Team,There is a requirement coming from our client to monitor all the certificates configured on v-centersThe certificate includes Machine SSL, trusted root certificate,Below are the some sample certificates which is required to be monitored. 

We're happy to announce that Skylar AI 2.7.0 has been released! Skylar AI is a software services suite powered by artificial intelligence (AI) that automatically manages, anticipates, and prevents IT incidents.Version 2.7.0 of Skylar AI includes updates to Skylar Advisor and Skylar Analytics. *Please note that Skylar Advisor currently requires Skylar Analytics.Enhanced the workflows for Advisories in Skylar Advisor, including the ability to suppress an Advisory that you don't want to see again. Enabled Skylar Advisor to send a "Healthy" alert to Skylar One when an Advisory is closed or archived.Added the following options to the Skylar Advisor Preview Features page:Advisory Suppression. Lets you suppress an Advisory, preventing Skylar Advisor from reporting on that kind of Advisory again. Data Lens Events. Adds an[Events] tab to the Data Lens page that displays a table of events. KB Generated Approval Flow. Adds a new review workflow for Knowledge Base articles generated within the Cor