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The ScienceLogic Documentation would like to hear from you! This discussion area is where you can let us know if you have any suggestions for the various docs sites at https://docs.sciencelogic.com/. This includes: Areas where the documentation might be missing key information. Suggestions for examples in the docs. Out-of-date or deprecated content. Typos! Errors in the docs. Areas where the docs are confusing or hard to navigate. Issues with the search. Bad links. Or anything else about the docs you'd like to share. TIP: You can Reply to this page, or simply click the dark blue Start a Discussion button at top right to share your info about the docs with the doc team. Thanks so much!Solved241Views3likes12CommentsNo documentation on how to logon/logoff when using gql directly
The documentation about the ScienceLogic GraphQL API only mentions a login procedure when using the /gql endpoint. There is no information about how to log on (or log off) on the ScienceLogic platform and then use the API. Link to the documentation: https://docs.sciencelogic.com/latest/Content/Web_Content_Dev_and_Integration/GraphQL_API/graphql_introduction.htm#authentication-and-user-access For Logon, I have found a way to achieve this: execute a GET request to <platformURI>/authenticate with basic authentication, using a valid SL1 Local user information. From the response received, save the cookie information for later Any subsequent call to the /gql endpoint (inserting the cookie information on each request) allows me to execute gql queries/mutations. I can also reuse that same cookie information if I want to execute REST API actions. However, I do not succeed in 'forcing' a logoff from my previously created session: whatever I do, my session remains active and usable in the System > Monitor > Audit Logs. Only when I explicitly kill the session in that screen is my session invalid and I must login again. Can this be added to the documentation please?130Views2likes5CommentsHow many docs sites ARE there at docs.sciencelogic.com?
If you go to https://docs.sciencelogic.com/, you might think that there is only one documentation site at that address. However, the ScienceLogic Documentation team maintains multiple "sites" at that location. Here's a quick primer on each site, and what you can find there. The docs sites maintained by the Documentation team include the following: https://docs.sciencelogic.com/latest/ - the "main" docs site, which contains all of the various in-depth manuals for the different features for SL1, SL1 PowerPacks, SL1 PowerFlow, and PowerFlow SyncPacks, along with additional supporting docs. https://docs.sciencelogic.com/release_notes_html/ - the release notes site, which contains brief, release-specific documents for all ScienceLogic products. https://docs.sciencelogic.com/restorepoint/latest/ - the Restorepoint site, which covers how to configure and use Restorepoint, a disaster recovery and secure configuration management appliance for network devices. https://docs.sciencelogic.com/zebrium/latest/ - the Skylar Automated RCA (formerly Zebrium) site, which covers how to configure and use Skylar AI in conjunction with SL1 to automatically find the root cause of software issues. NOTE: Since this post went live, this site was updated to contain all of the Skylar products so far, include Skylar Automate RCA and Skylar Analytics, with more Skylar products coming soon. The Skylar products are also part of the main docs site as well: Skylar AI. The content is the same in both locations. The following sites are hosted at the docs site, but are not maintained by the Documentation team: https://docs.sciencelogic.com/dev-docs/ - the SL1 developer documentation site, which includes docs for Low-code Tools, Snippet Framework, CLI Toolkit, Prometheus Toolkit, REST Toolkit, Snippet API, and the PowerPack Quality Assessment Tool. Please note the the Documentation team only hosts these docs, but we do not actually write these docs (the developers do that). https://docs.sciencelogic.com/restorepoint/api/5-6/api.html - the Restorepoint RESTful API site, which is also hosted by the Documentation team but updated by the developers. Typically the Documentation team updates the docs sites at least once a week, if not more often. Watch this space for more information about our documentation updates every week.101Views3likes1CommentScienceLogic 12.1 /gql endpoint displays incorrect contract for updateDevice(s)
When using the GraphiQL interface, you can see which GraphQL operations are available. Under 'Mutation', the operation "updateDevice" and "updateDevices" exists, which allow you to modify device properties via API. Using the normal Device Investigater Settings UI screen, we can change the SNMP Read dropdown value to whatever value we like (including 'none' to empty it), but the GQL contract does not show this option. Upon examining the action, ther browser shows that the properties "snmpReadCredentials" and "snmpReadWriteCredential" are used to update these values. I tried entering that same command in the /GQL and confirms it works; it's just showing an error in the syntax: Query: mutation UpdateDeviceSettings($deviceId: ID!, $snmpReadCredential: ID, $snmpReadWriteCredential: ID) { updateDevice(id: $deviceId, snmpReadCredential: $snmpReadCredential, snmpReadWriteCredential: $snmpReadWriteCredential) { id snmpReadCredential { id } } } Variables: { "deviceId": "10104", "snmpReadCredential": null, "snmpReadWriteCredential": null } Result: { "data": { "updateDevice": { "id": "10104", "snmpReadCredential": null } } } Error: Unknown argument: "snmpReadCredential" on diels "Mutations.updateDevice". Can this be corrected please?99Views1like2CommentsKB article has incorrect(outdated?) command for apuser password change
Article link: https://support.sciencelogic.com/s/article/12015 While restoring a full backup our apuser passwords needed to be changed, as the password from a fresh reinstall and the password in our backup were different. I followed the above KB articles instructions, and the below command from the article to change the password only came up with errors. UPDATE user SET password=PASSWORD('new password') WHERE User='apuser'; I found article https://support.sciencelogic.com/s/article/1471 which talks about changing the MySQL User Account Passwords, and this below command seemed to work: SET password FOR 'apuser' = PASSWORD("new password"); Perhaps the KB 12015 is aimed at a different SL1 version than ours, but it would be helpful if it had different options listed. Our SL1 version is 12.1.1Solved95Views1like2CommentsRequest documentation update on SNMP Traps
The latest ScienceLogic documentation still has sections to execute when you are still using SL1 8 or 10. They can be removed from the documentation as it causes confusion Link to the docs: https://docs.sciencelogic.com/latest/Content/Web_Events_and_Automation/Syslogs_and_Traps/snmp_traps.htm#manually-configuring-snmpv3-traps71Views0likes1CommentThis week's updates to the Doc sites at docs.sciencelogic.com
11/1/24: Doc updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for SL1 12.2.4, which includes: Updates to the Access Logs page Package updates Numerous support defect fixes Updated the release notes for all currently supported versions of SL1 with new guidance regarding future Python 2 support deprecation. 11/1/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Updated the Discovery & Credentials manual to reflect changes made to credentials and the Credentials page in recent AP2 releases. Updated the Business Services manual to reflect updates made to the Service Investigator and Business Services pages in recent AP2 releases. Updated the Dashboards manual to include details about the ability to select different scale prefixes for Dashboard widgets using non-percentage-based metrics introduced in AP2 Gelato. Updated the "Global Manager System and Technical Requirements" section of the Global Manager manual to specify that Global Manager stacks and all of its child stacks must run on the same SL1 build version, as well as the same versions of AP2 and Oracle Linux. Updated the "Installing and Configuring SL1 PowerFlow" chapter of the SL1 PowerFlow Platform manual to add missing steps and correct issues with the "Configuring a Proxy Server" and "Installing from the RPM File" sections. Added a new appendix to the section on "Access Permissions" that lists all of the Access Hooks that are available in SL1.57Views1like0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
10/18/24: Doc updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for the SL1 AP2 Halwa version 8.16.1.14, which includes: Enhancements to the Timeline panel on the Service Investigator page a new Device Groups widget for dashboards improved data visibility and more bulk management options for devices greater flexibility when viewing and managing events Updated the release notes for the Restorepoint MR20241023 release, which includes new features and addressed issues.51Views2likes0CommentsIncorrect procedure for upgrading MariaDB on Collectors since SL12
Hello, It seems the procedure for manual upgrading the MariaDB on collectors has changed since SL 12. The procedure however has not been updated. Location: https://docs.sciencelogic.com/latest/Content/Web_Admin_and_Accounts/System_Administration/sys_admin_system_upgrade.htm#manually-upgrading-standalone-database-servers-all-in-one-applia In fact, the manual mariadb upgrade on SL 12 is no longer supported and executing the procedure will make the collector unusuable.51Views1like1CommentScienceLogic rest api x-em7-run-as header validation
We discovered that after updating our SL1 platform from 12.1 to 12.3 that the validation of the rest api request header "X-EM7-RUN-AS" has changed and is now more strict. In SL 12.1, we can (for example) delete an event using admin credentials and use the x-em7-run-as header to actually execute the request on behalf of a different user (in our scenario we use a customer-specific account). We used '/api/account/<accountid>' as a value for this header. Since SL 12.3 (or somewhere after 12.1), we noticed that '/api/account/<accountid>' is no longer accepted: any rest api call using the x-em7-run-as with value '/api/account/<accountid>' will return a HTTP 401 Unauthorized with corresponding message: { "errors": [ { "errorcode": "NO_AUTH", "message": "Valid authentication credentials not provided" } ], "messages": [], "resource_body": null } However, if I simply put '<accountid>' as the value for this header, the request succeeds. Can you please improve the documentation (https://docs.sciencelogic.com/api-developer-docs/Content/Web_Content_Dev_and_Integration/ScienceLogic_API/methods_headers_and_responses.htm#request-headers) and specify that the value for this header must be a number which matches a real user in the system. Also, the request also fails when using an account id value and that account is Inactive. Would be nice to read it in the docs. error message when trying to execute an action on a suspended user: { "errors": [ { "errorcode": "NO_AUTH", "message": "Account \u0027em7admin\u0027 failed authentication due to 1 account restriction(s)" } ], "messages": [ "This account is marked as \u0022inactive\u0022" ], "resource_body": null }Solved49Views1like1CommentThis week's updates to the Doc sites at docs.sciencelogic.com
12/12/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Extensive documentation updates to reflect the many new features that were added to SL1 12.3.0 Ibiza. Updated the Monitoring Windows with PowerShell documentation to reflect updated content for the Microsoft: DHCP Server v101 PowerPack. Updated the documentation for the Palo Alto v103 PowerPack, which added three new credential types for REST API support. 12/12/24 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ SL1 12.3.0 Ibiza. This release includes: Support for the Beta version of Skylar Analytics, including numerous SL1 user interface updates Enhancements to the Service Investigator and Device Investigator pages New dashboard data visibility options Updates to meet FedRAMP requirements Global Manager single sign-on configuration updates and stackDiff options Package updates for enhanced security and improved performance Utilization of MariaDB 10.6 and Python 3.11 And many more updates! SL1 12.2.5 Hollywood, which includes package updates to improve security and system performance and addresses multiple issues from previous releases. JMX PowerPack v104, which includes updates to support Python 3 compatibility and updated snippet framework conversions. Microsoft: DHCP Server v101 PowerPack, which addresses a support defect for the "Microsoft: DHCP IPv4 Scope Performance" Dynamic Application. Palo Alto Base Pack PowerPack v103, which includes updates to support Python 3 compatibility and adds support for REST API requests along with two new device classes and three new example credentials. Restorepoint MR20241204, which addresses multiple support defects.48Views1like0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
1/10/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Updated Monitoring with SL1 Agent to add a matrix detailing the Linux and Windows agent versions for each SL1 release and added content regarding TLS connection validation with Extended Architecture systems. Updated the "Troubleshooting" section of the Business Services manual to clarify that SaaS users cannot access the SL1 appliance via SSH and should use the "Developer Logs" page (System > Tools > Developer Logs) to obtain trace-level logs. 1/10/24 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for SL1 Hollywood 12.2.6, which includes package updates and addresses several issues from previous releases. Updated the lists of PowerPacks that were removed from the Golden Gate 12.1.0.2 and Hollywood 12.2.0 ISOs in all SL1 12.1.x and 12.2.x release notes.45Views1like0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
10/11/24: Doc updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for the NVIDIA GPU PowerPack v100. Added release notes for the SL1: System Upgrade Assessment PowerPack v100. Updated the release notes for the Restorepoint MR20241010 release. 10/11/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Added a manual for the NVIDIA GPU PowerPack v100. Added a manual for the SL1: System Upgrade Assessment PowerPack v100. Updated the manual for the Restorepoint MR20241010 release.44Views3likes0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
2/28/25 Doc updates to the main docs site at https://docs.sciencelogic.com/ Microsoft: Exchange Server v102 added two new Dynamic Applications and upgraded for Python 3 compatibility. Cisco: Intersight v101 added support for RSA Private Keys for the PEM key previously documented in KB article 15398. Restorepoint 5.6 added a note that Restorepoint is encrypted-at-rest for the security of databases and backups. 2/28/25 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Microsoft: Exchange Server v102 added two new Dynamic Applications and upgraded for Python3 compatibility. Restorepoint MR20250226 updated storage protocols for users' passwords. Restorepoint 5.6 Release Notes were updated to include a known issue regarding asset data being unable to populate the Asset page after a GET function.43Views1like0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
10/18/24: Doc updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for the VMware vSphere PowerPack v309. Updated the release notes for the Restorepoint MR20241017 release. 10/18/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Updated the manuals for the VMware vSphere PowerPack v309. Updated the manual for the Restorepoint MR20241017 release. Added a System Requirements page to the Restorepoint docs site.43Views2likes0CommentsPhonehome documentation issue
Hi, In latest documentations the phonehome command to add port forwards miswritten. The command in documentation is "phonehome forward add :10022 :22" but at least in 12.1.1 and .2 the command is 'phonehome forwards add :10022 :22'. So the s is missing from docsSolved41Views0likes1CommentThis week's updates to the Doc sites at docs.sciencelogic.com
12/20/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Updated the manual for Restorepoint 5.6 for the 20241218 release. Various updates to fix typos and bad links, and general cleanup after SL1 12.3.0 release. 12/20/24 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Updated the Restorepoint release notes for the 20241218 release. Various updates to fix typos and bad links, and general cleanup after SL1 12.3.0 release. Happy Holidays from the ScienceLogic Documentation team!40Views0likes0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
9/26/24: Doc updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for SL1 version 12.2.3. Added release notes for SL1 AP2 Gelato version 8.14.26. Added release notes for version 101 of the "SL1: Execution Environment Check" PowerPack, which included several updates to the Dynamic Application included in the PowerPack. Updated the release notes for the Restorepoint MR20240925 release. 9/26/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Major updates to the Installation and Initial Configuration manual, including a complete reorganization of the Installing SL1 on Hardware Appliances and Virtual Appliances chapter. Updated the manual for the Restorepoint MR20240924 release.40Views2likes0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
8/15/24 Doc updates to the main docs site at https://docs.sciencelogic.com/: Updated the Restorepoint site with new information about Backups, SSH Host Keys, and additional SSH settings. Created a new Datacenter Automation PowerPacks, and updated the PowerPacks listed on that page with current information and tips. Re-branded the Zebrium docs site with new "Skylar Automated RCA" branding, and updated all screenshots to show new user interface. 8/15/24 Doc updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/: Added SL1 12.1.2 release notes. Added AP2 version 8.7.96 (French Toast) release notes. Added release notes for a new Restorepoint maintenance release, 20240814. Updated the Zebrium release notes site with new "Skylar Automated RCA" branding.39Views2likes0CommentsDynamic Application Guide issue
Go to Dynamic Application editor and there in Alerts page and then open Guide, search for tab_idx the example code looks like this: o_999 != 5 and tab_idx in [’.1’,’.3’,’.4’,’.6’] and explanation in the same page looks like this: Surround each index with single-quotation marks ( ‘ ) The error is not that easily visible but the single-quotation mark is ('). And even if you have done some python already before doing your copy-paste from guide to alert property window and you are like normal human and tend to believe documentation you end up having lots of system errors. The error itself is a not that self-explanatory because it blames us about using non-ascii characters in code. This issue was found on 12.1.2 and is tested to be on 12.3.4 also.Solved38Views0likes2Comments
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