ScienceLogic AI Platform

Hello all,  We will be working to evaluate and update the API call versions used in the Azure PowerPack later this year. However, there is one API call that is being deprecated by Azure 10/31/25 that may occur before the next release of the Azure PowerPack. An email was sent out by Microsoft notifying that one of the SQL API Endpoint Versions is being retired. This version of the SQL Database endpoint is only used for customer’s using the Germany Portal, all other portals (Commercial, US Gov, China) do not use this endpoint. You can find more details here: https://learn.microsoft.com/en-us/answers/questions/1073330/retirement-notice-azure-sql-database-2014-04-01-ap If you use the German Azure Portal, please reach out.  Thanks, Taylor 

We are looking to update our expiring SL1 license but awaiting a maintenance window. What will happen if the license expires in SL1? Also, what does the system do if we happen burst above the current allowed license count? Thank  you

Hi,During the discovery and other interactions with a SNMPv3 configured device SL1 is using USM to retrieve the EngineID. The EngineID is used to set-up a secure connection as far as we can seen in our traces.SL1 is not using the EngineID from the USM discovery to store it in the CDB. SL1 will try to collect the EngineID as part of snmpEngineID.0 of the SNMP-FRAMEWORK-MIB [RFC3411].Not all devices (Avaya/some HP's, probably more) are supporting the snmpEngineID.0 of the SNMP-FRAMEWORK-MIB.The request is to expand the SNMPv3 EngineID process with a second method as USM. See RFC 5343 chapter 3.2 for more details.Alfred

Device sync has quite a mandatory configuration option about relations between SL1 devices vs Snow CIs. We have used that a lot but now struggling with some issue we noticed this "values" section.In documentation we can see this picture:which shows that there is part "values" and it is told that they are Additional Child Class Values. Then in example we have this{ "cmdb_ci_db_mssql_instance": { "relations": [ { "parent": "cmdb_ci_win_server", "rel_type": "Runs on::Runs", "reverse": true } ], "values": {"sys_class_name": "snow_ci_class", "instance_name": "name"} }, "cmdb_ci_db_mssql_database": { "relations": [ { "parent": "cmdb_ci_db_mssql_instance", "rel_type": "Contains::Contained by", "reverse": false } ], "values": {"sys_class_name": "snow_ci_class", "database": "name"} }, "cmdb_ci_db_mssql_server": { "relations": [ { "parent": "cmdb_ci_win_server", "rel_type": "Runs on::Runs", "reverse": true } ], "values": {"sys_class_name": "snow_ci_class", "instance_name": "name"} } }Not much to

After discovering our Azure environment we noticed that by default the Storage account utilization is monitored and has events created. But we have 4 SMB file shares on a single storage account. We're looking to monitor the utilization of each file share individually to generate events. Right now we could potentially have a file share 100% utilized and not generate an event because the storage account utilization is not an issue. Is there a way to enable this without programming it into the existing power pack?

I built a fresh 3.1.1 then did a restorekey file that I can copy over , all the encrypted passwrds fail ...is there a key file I can copy over to decrypt them possibly

Hi,Encountered weird issue when trying to query MAC-address information with SNMP. With python2 version of this function, mac address information is returned as hex string as it should but when using python3 version, the same information is returning something other than hex string.Python3 version:Python2 version:Maybe some encoding issue with python3 version?

Looking for some inputs on how i use Run book Variable (specifically "Device Group " , %1 ) in an Action policy of type Snippet for Event source.Basically, I am trying to do some Event Enrichment via Action Policy of type snippet i.e If alert related to particular Device under Device Group then set Alert Severity to CRITICAL.Example, if org is Azure and Device Group is sql , then set severity to CRITICAL else MAJOR.Looking for correct syntax for belowif EM7_VALUE ['%O'] =='Azure' and EM7_VALUE['%1']=='sql'

I was hoping to upload a large number of event policies to our ScienceLogic environment. Rather than going through the UI to do all of these manually, is there an API endpoint I can use to upload event policies? I have navigated a bit through the API Tool, and I do not see any endpoints that look like they would be the correct ones?

What access hooks in access keys can give me access to view api data for something like the following. I am trying to build credential policy/keys to grant read access./api/dynamic_app/snmp_performance/9A7DFF0698A530A327CDAFE4EB461107/api/dynamic_app/snmp_performance/9A7DFF0698A530A327CDAFE4EB461107/presentation_object/api/data_performance_raw/device/dynamic_app

Sorry because I am the major wrong-doer, I put quite many things in this post.Table widgets. What is the meaning of Aggergation in Metrics value. For me it seems whatever I choose from there the values are always the same, in this example above table widget shown Max and lower Min aggregations, and those values are not dependent of chosen time window, seems to be the last value, always.the Aggregation in table widgets. As I as a human (would like to) understand should show the Max and Min values of the metrics from the chosen time window. Am I just understanding it wrong?Index names in table widgets. In graph it shows those index names but I have not been able to show those names in table, just values. Is that Works-as-Designed or my mistake?Help in editing dashboards? In AP2 UI all help seems to be behind Help button in the title row. Except that in some windows, for example when you are editing dashboard widgets, there is no title row -> no help available. For user that means

Hi All,I have a Web Content monitor that is aligned to a blank Virtual Device. I want to chart the metrics that are in the Web Content monitor (availability, page size, download speed) in an AP2 dashboard. I'm just trying to get an initial table setup, but will probably setup a line graph later. Right now no matter what I search for in "Metrics and Properties" on the left column, I can't seem to find the Web Content metrics. Does anyone have any tips? Dashboard metric naming seems to be all over the place for some out of the box things.On top of that, just using the basic "Vitals > Availability" doesn't return any data.

Hi All, We are trying to change the credentials for a onboarded meraki organization ,but if we change it to root device that is not inherited to child components. The updates are not pushed.We can control via device template for this update , but its a time consuming process and its should be work in this way.

Hi,In documentation is instructed that GQL mutation alignCustomAttribute requires ID to be provided to attribute field to specify which attribute you want to align. Seems that this field requires the attribute name and not the attribute id. Is it possible to update documentation so that it would be more clear that attribute name should be provided and not the id? We are using SL version 12.3.5.

I have a script that manages devices groups. The groups are simple, using a single rule, custom attribute SiteID = xxxx. Because the legacy API does not allow for the creation/application of the rules, I was directly manipulating the DB. We are moving to SAS - no more direct DB access. I need some GQL magic to create/apply a rule to a group. 

Hello,  We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal.  Please review the release notes for this SyncPack carefully before installing it.  Thank you, Release Management

There is any possibility to create a AP2 dashboard to display the devices which are greater than 50% of avg cpu ? Anyone have tried sorting with output value is also not possible. 

Hi All,  Whether we can monitor the sync pack application failures and alert into ScienceLogic 

I have a failed powerflow, how do I see the actuall error   

We have a certain type of device that we are not allowed to do active SNMP monitoring, only traps. It sends us a heartbeat trap every minute as long as it is "up". Is there a way to make an event policy that alerts in the absence of an event? In this case, we would need to generate a critical event if the heartbeat hasn't been received for > 10 minutes. I currently have the heartbeat trap set as a "healthy" event policy. Apologies if there is some documentation about this topic that I have missed!

The Auto Diagnostics feature is available  for Cloud environment???

Hello,  We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1.  Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the

network throughput monitoring available on ScienceLogic.

Hi encountered an issue where simply launching a PowerShell terminal on a Windows server causes the CPU to spike to 100%? We're currently experiencing this behaviour on a windows server. No scripts are being executed — the spike occurs immediately upon opening the terminal.Additionally, our data collection process involves launching a new PowerShell instance for each script, which significantly compounds the CPU load and severely impacts server performance.We have turned off AV to test and same issue 

Reading the release notes on 12.5 it is indicating that a STIG'd box cannot be upgraded to 12.5 at this time. Does anyone know when it will be?