Blogs

We’ve introduced a new Backup Troubleshooting Guide for Skylar Compliance to help you take control of your backup experience. This easy-to-follow resource empowers you to quickly diagnose and fix common issues—without waiting for Support—so you can keep your systems running smoothly and confidently. By enabling self-resolution, you’ll save time, reduce downtime, and enjoy a more seamless experience. Explore step-by-step solutions, real-world examples, and quick links to deeper resources—all designed to make troubleshooting simple and effective. Log into the Support Portal: Access the Backup Troubleshooting Guide now and start resolving issues faster!

Hello Nexus Community Members,  Please take a minute and share feedback with our product team regarding this feature.  Details in @BryanHarding's post:  Community Info Request - Use of "Correlation Reason" event record field | Nexus ScienceLogic Community Thank you, Sara 

When customers help guide the roadmap, the result looks a lot like Juneau (12.5.1). It’s practical, focused, and full of improvements you asked for. And while this version introduces new marquee features, Skylar One (SL1) customers are more likely to notice how it brings together hundreds of customer-driven engineering upgrades. The result is something admins, operators, and SREs will recognize instantly: a platform that runs faster, models the world more accurately, and fits easily into the rhythm of how you operate. With 700+ enhancements across ingestion, topology, eventing, collectors, HA, UX, and hardware support, Juneau is one of the most customer-driven releases we’ve delivered. These changes come straight from real deployments, break/fix pain points in the field, and hands-on sessions with SEs, Support, and Professional Services. And of course, huge thanks to the brilliant members of the Nexus User Community and all your contributions to the Nexus Idea Hub. Let’s dive into a fe

At Nexus Live on October 8th, we announced an important evolution of the ScienceLogic AI Platform: a new, unified naming convention under the Skylar™ name. This rebrand highlights our commitment to clarity and represents the investments we’ve made to deliver an industry-leading observability platform powered by visionary AI technology.What’s Changing  The ScienceLogic AI Platform offerings are now:  Skylar One (formerly SL1)  Skylar Compliance (formerly Restorepoint)  Skylar Automation (formerly PowerFlow)  Skylar AI: Analytics (no change)  Skylar AI: Advisor (no change)  Skylar AI: Automated RCA will be retired as a standalone offering. Its capabilities will be integrated into upcoming Skylar Advisor releases, simplifying our offering for customers and providing broader and more powerful capabilities.  Why This Change Matters  Over the past 20+ years, ScienceLogic has continuously innovated and expanded through strategic investments and

Before Nexus Live officially kicks off, join us for a 3-hour interactive training session led by our Global Enablement team and ScienceLogic subject matter experts. In this session, we’ll dive into the Why, When, and How of maximizing your SL1 platform: Why optimization and automation directly impact business outcomes. When to apply best practices to achieve the greatest efficiency. How to implement these strategies through hands-on exercises. You’ll walk away with practical skills to fine-tune performance, automate repetitive work, and customize dynamic apps; all to help you supercharge your SL1 platform. Come ready to learn, practice, and connect. Register for Nexus Live now!

Join ScienceLogic Principal Product Manager John Willsey at #NexusLive2025 to see how Skylar Analytics helps you get more from the data you already collect without new tools or pipelines. Learn how to combine business context with telemetry data, share insights through purpose-built dashboards, and stay ahead of incidents with predictive alerts and anomaly detection. 🔗 Reserve your spot today: https://bit.ly/4motupI  

You’ve done the work. Now here’s how to tell the story that gets it recognized.  You’ve led change. You’ve delivered impact. You’re thinking about applying for a ScienceLogic Innovators Award—but maybe you’re wondering: What should I say in the entry?  We’ve got you. Here are five tips from past winners and judges to help your submission stand out:  Tell the “Before and After” Story What was the challenge? What wasn't working? Help us understand the problem—and how you changed it.  Use Metrics to Show Impact Even if it’s simple. “Reduced manual tickets by 60%,” “Cut MTTR in half,” or “Integrated 12+ systems into a single pane of glass.” Numbers speak volumes.  Show How You Used ScienceLogic in a Unique or Transformative Way Did you extend the platform? Automate something new? Use PowerFlow or SL1 in a way others might not have thought of?  Highlight Collaboration and Leadership Who did you bring along for the ride? Change is rarely solo—mention

Maximize Uptime with Effective Port Monitoring in SL1  When a critical service goes down, the root cause is often something as simple and important as a port that’s no longer responding. That’s why having clear visibility into TCP/IP port activity is essential for any IT operations team looking to maximize uptime and reduce mean time to resolution (MTTR).  In our latest video, “Maximize Uptime: Monitor Network Ports Effectively and Efficiently,” we walk you through the complete process of discovering, monitoring, and troubleshooting ports in SL1. Whether you're managing a handful of devices or overseeing a global infrastructure, this guide offers practical steps to help you stay ahead of issues and keep your systems running smoothly.  What You’ll Learn:  How to discover both default and custom ports in SL1  Three different ways to create port monitors so you can scale your setup to match your environment  How to view port metrics and events in r

You’re innovating more than you think. Find out if you should apply for the 2025 Innovators Awards. We hear it all the time: “I’m just doing my job.”  But what if the way you're doing it is transforming how your organization delivers value?  Take this quick quiz—if you answer “yes” to 4 or more, we think you’ve got what it takes to apply (or nominate a teammate!) for the ScienceLogic Innovators Awards.   QUIZ: Do You Have What It Takes?  Have you introduced automation, AI, or AIOps into your IT operations in the last year?  Are your peers or leaders noticing faster outcomes or better service levels because of your work?  Have you integrated or extended ScienceLogic to support your broader IT ecosystem?  Have you reduced manual tasks or improved time-to-resolution for your team?  Have you contributed ideas, processes, or tools that are now being scaled or reused?  Did you take a risk on something new—and it paid off?  Do your customers

Nominations close August 20 — Apply or nominate someone here.  We're ready to shine a spotlight on the bold thinkers and change-makers in our ScienceLogic community. The Innovators Awards celebrate customers and partners who push boundaries, solve tough challenges, and deliver real results using SL1.  Whether you’re leading an automation initiative, building something brilliant with PowerFlow or turning chaos into clarity across your IT ecosystem—we want to hear from you.  Here are 3 quick reasons to apply (or nominate a colleague) before August 20:  Get the recognition your work deserves Innovation doesn’t always shout—it solves, improves, transforms. The Innovators Awards give your team the credit and visibility it’s earned, across the Nexus Community and beyond. Inspire others across the ScienceLogic ecosystem Your journey could help another customer spark their own transformation. Past winners have become the go-to examples of SL1 innovation—and your sto

With three decades of progressive leadership in technology and service delivery, Michael brings a unique combination of technical expertise and customer-focused innovation to every engagement. His diverse background spanning MSPs and Federal agencies—with deep expertise in Security, Systems, Networking, and Observability—provided the perfect foundation for his transformative 21-year journey with ScienceLogic. This experience uniquely positioned him to understand both the technical complexities and operational challenges that organizations face in today's rapidly evolving technology landscape. At ScienceLogic, Michael has partnered with hundreds of clients to drive deployment efficiencies, architect custom solutions, and establish industry best practices. His collaborative approach and deep technical insight have consistently delivered measurable results across diverse environments and use cases. Beyond client delivery, Michael and his team are the architects behind innovative service

You’ve done something remarkable with ScienceLogic SL1—and now it’s your time to shine.  We're thrilled to officially launch the 2025 ScienceLogic Innovators Awards, and we're calling on all problem-solvers, big thinkers, and pioneers in our customer community to share how you're using SL1 in unique and game-changing ways. Whether you're automating what no one else thought possible, eliminating operational noise, or delivering jaw-dropping results that made your CIO do a double take—we want to hear your story.  This isn't just an award. It’s your opportunity to take the stage (literally). Winners will be celebrated live at Nexus Live this October, featured on-stage in front of their peers, industry leaders, and the broader ScienceLogic community. You’ll join a group of recognized innovators who are pushing the boundaries of what’s possible with AIOps, ITOps, and beyond.  Why You Should Apply  Because your story deserves to be told—and recognized.  Because yo

Your Peers. Your Community. Your Event. Nexus Live 2025 is an immersive learning experience, and a one-of-a-kind connection that brings the ScienceLogic community together for three days to share knowledge, network, and meet industry thought leaders.  At Nexus Live (formerly Symposium), you can ideate how to empower IT to solve your most challenging concerns. From Proactive Observability and AI-Driven Operations solutions to Intelligent Automations, our conversations will be meaningful and relevant to you! The age of the IT champion has arrived—and their greatest ally is agentic AI. Be a part of the Nexus Live magic.   Register Now   

Enabling SSO Authentication for PowerFlow ScienceLogic PowerFlow supports external authentication via Dex, which bridges OpenID Connect (OIDC) Identity Providers (IdPs) like Okta to PowerFlow. This guide outlines configuring Okta as an OIDC IdP, enabling user and group-based login.   Important: All third-party IdP related configurations should be performed by the organization’s Identity and Access Management (IAM) team and must comply with corporate security policies. SaaS Deployments: This article applies to on-premises instances of PowerFlow. For SaaS-hosted PowerFlow, submit a request via the  ScienceLogic Support Portal with your Dex connector config.  Overview This guide walks through the following: Setting up Okta as an OIDC IdP Making Okta’s /default server accessible to Dex Optionally including group claims Configuring the Dex connector Supporting group/non-group logins Testing and Validation Summary Prerequisites   Before beginning, ensure

PowerFlow is ScienceLogic’s integration platform designed to seamlessly extract, transform, and load data between SL1 and third-party tools. Whether you're implementing built-in integrations or creating custom automations, PowerFlow empowers you to streamline workflows, integrate systems, and enhance IT operations. Find the Right Training for Your Needs Explore training options based on your role and objectives: PowerFlow: ScienceLogic's Bi-Directional Task Execution Platform (1 hour)Discover PowerFlow’s core functionality in this introductory learning path, covering key features, configuration, navigation, and troubleshooting. PowerFlow Integrations: ServiceNow (4 hours)Master PowerFlow’s integration with ServiceNow. This comprehensive learning path includes all content from the introductory PowerFlow course, then dives deeper into implementing SL1 and ServiceNow integration use cases. PowerFlow: Software Development Kit (SDK) (1 hour)For advanced users, this training course show

We’re thrilled to share some exciting news: ScienceLogic SL1 has been named a TrustRadius Top Rated product for the sixth year in a row! 🎉 This recognition means the world to us—not just because it’s based entirely on customer feedback, but because it reflects something deeper: your trust. Trust in our platform, our people, and our partnership. “Customer success is our north star. Being recognized by TrustRadius for the sixth year in a row shows that we’re not just delivering technology—we’re helping our customers achieve real, measurable outcomes.”— Wendy Wooley, VP of Customer Experience This year, SL1 earned Top Rated honors in eight key categories that matter most to modern IT teams: AIOps Observability Event Monitoring System Monitoring Network Monitoring IT Infrastructure Monitoring IT Operations Analytics Application Performance Management (APM) Your feedback is our compass—it guides how we innovate, where we focus, and how we continue to evolve SL1 to meet your needs. So tha

In complex IT environments, integrations like incident management and Configuration Management Database (CMDB) synchronisation are pivotal. ScienceLogic's PowerFlow platform offers robust capabilities to handle these integrations. However, to ensure optimal performance and prevent resource contention, it's crucial to configure dedicated steprunners and queues for different workloads. This article discusses on-premises instances of PowerFlow. If you are using a SaaS-hosted instance of PowerFlow, please submit a service request via the Support Portal outlining your requirements. The relevant team will then review your request and discuss the necessary changes to be made on your SaaS instance of PowerFlow. Understanding the Challenge Incident management and CMDB synchronisation have distinct characteristics: Incident Management: Typically involves lightweight, high-frequency tasks that require rapid processing to maintain real-time responsiveness. CMDB Synchronisation: Often deals with b

To successfully merge your custom changes into a new PowerPack version, you’ll need to understand how to identify the differences between versions. This process involves: Comparing the original PowerPack version (used to create your custom version) to your customized version – to identify custom changes. Comparing the original PowerPack version to the new ScienceLogic-released version – to identify new features and updates. After understanding these deltas, you can determine whether: The new version already includes features that cover your customizations, or You need to merge and reapply custom changes onto the new version. Let’s walk through the process using an example and then detail the steps to generate and compare PowerPack reports in SL1. Example Scenario Suppose your team customized PowerPack version 112 and named it 112.1. ScienceLogic has since released version 115. To upgrade your custom PowerPack to a new branch (say, 115.1), you’ll need to:✅ Compare 112 vs 112.1 to id

Effective device discovery is a foundational step in building a robust monitoring environment in ScienceLogic SL1. This guide focuses on best practices when performing manual or guided discoveries via the SL1 user interface. For a full overview of the discovery process, refer to the official documentation: 👉 SL1 Discovery Process Documentation Key Best Practices 1. DNS Configuration When discovering devices by hostname, ensure that DNS is properly configured and functional on the collector. Improper DNS settings can prevent successful device resolution and discovery. 2. Use CIDR Notation Thoughtfully If you're using CIDR notation to define the discovery range: Stick with smaller ranges, such as /24, to limit the scope. Large CIDR blocks can overwhelm the discovery process and slow down the collector. 3. Avoid Overloading the Collector Attempting to discover too many devices in one session can lead to performance degradation. A general rule of thumb (on a medium sized collector)

Hello all, I wanted to take a little time to share my thoughts as the Product Manager for the Meraki PowerPack. I believe we have a great solution for integration with Meraki's API, but I find that due to Meraki's focus on more simple management and monitoring, a slight shift in mindset may be required to extract the most value. Unfortunately, when I meet with some of you, I find you may be unaware of some of our best practices that would really improve your experience! A condensed version of this information can be found in the PowerPack Manual. Some context to consider as you read: Meraki is not the typical power-user tool you're used to, although it is adding features constantly and at a rapid pace. It is not intended to have every knob and lever. It is intended to be simple and easy. Meraki monitoring is entirely through the cloud API. SNMP monitoring or SSH connections into appliances is not a typical workflow and doing so provides little benefit beyond using the REST API. M

At ScienceLogic, our customers and partners aren’t just using our tech—you’re shaping what’s next. You’re the reason we show up every day ready to build, improve, and reimagine IT operations.  So this Customer Appreciation Day, we want to pause and just say: thank you. Thanks for trusting us. Thanks for pushing us with your ideas. And thanks for being the reason we’re always reaching for better.  2025: What We’ve Built Together  This year’s been all about leveling up—together. We’ve focused on making IT smarter, faster, and more self-sufficient. And your need for agility, speed, and innovation? That’s been our compass.  From boosting observability across complex environments to introducing Agentic AI inside SL1, it’s all about helping IT teams move from reactive to proactive—and now, into the world of autonomy.  Here are just a few of the things we’re proud to bring to the table:  Agentic AI that doesn’t just automate—it thinks and acts on its own, givin

Backing up your ScienceLogic SL1 database is essential for ensuring data integrity and disaster recovery. One effective way to store backups is by setting up a Network File System (NFS) server. NFS allows you to share a directory across multiple machines, making it an ideal solution for centralized SL1 backups. This guide will walk you through the process of installing and configuring an NFS server to store SL1 backups. Step 1: Install the NFS Server Before setting up the NFS server, ensure that your Linux machine has the necessary NFS packages installed. If the nfs-server package is missing, you need to install it. For RHEL, CentOS, Rocky Linux, or AlmaLinux: sudo yum install -y nfs-utils For Ubuntu or Debian: sudo apt update sudo apt install -y nfs-kernel-server After installation, start and enable the NFS service: sudo systemctl start nfs-server sudo systemctl enable nfs-server Verify the NFS server is running: sudo systemctl status nfs-server If it is not running, restart it: su

In the evolving landscape of enterprise IT, security isn't a feature—it’s a foundation. As organizations grow more distributed and systems become increasingly complex, securing terminal sessions accessed through SSH is a mission-critical component of any corporate security posture. One tool rising in prominence for its role in fortifying SSH access control is  tmux, and it's more than just a handy utility—it's a security enabler.  As part of ScienceLogic’s harden the foundation initiative, the SL1 platform on the 12.2.1 or later release introduces improved tmux session control capabilities to meet industry leading security standards.  ScienceLogic TMUX resources:  SL1 Release Notes  KB Article: What is TMUX and why is it now default on SL1?  KB Article: Unable to Copy or Paste Text in SSH Sessions  TMUX Configuration Cheat Sheet  Increase ITerm TMUX Window    What is TMUX?  tmux (short for terminal multiplexer) is a command-l

Sometimes when syncing devices from SL1 into ServiceNow as a Configuration Items there can be a mismatch. ServiceNow may list the name as Fully Qualified Domain Name and SL1 will use short name. This setting can be updated in SL1, but in some cases the SL1 team would rather see short name than FQDN. This can be setup on a per SL1 Device Class basis. PowerFlow Using the following Jinja2 “if statement” the device name in SL1 can be converted to use “Device Hostname,” in SL1 instead for Microsoft SQL Server Databases. This excerpt of code would go under attribute mappings for name on the ScienceLogic side mapping to name on the ServiceNow side: {%- set output = [] -%} {%- if (device.device_class|trim) in ['Microsoft | SQL Server Database'] }     {%- set output = device.hostname -%} {%- else -%}     {%- set output = device.name -%} {%- endif -%} {{ output }}     Example:  

Enabling SAML-Based SSO in ScienceLogic Global Manager ScienceLogic Global Manager (GM) is a powerful appliance designed to aggregate and display data from multiple SL1 systems, providing a centralized view of your entire infrastructure. Starting with SL1 version 12.2.1, ScienceLogic introduced support for Security Assertion Markup-Language (SAML) based Single Sign-On (SSO), simplifying authentication and enhancing security.   This guide, walks through the process of enabling SAML-based SSO in ScienceLogic Global Manager, so that user access can be managed seamlessly and improve operational efficiency.   Why Enable SAML-Based SSO? Enabling SSO through SAML allows users to log in once and gain access to multiple SL1 systems through the Global Manager providing the users are already authorized to access the target systems. This streamlines Identity and Access Management (IAM), reduces password fatigue, and strengthens the organization's security posture. Getting Started: Bef