Cisco Unified Communications Manager 14 EOL and 15 Upgrade tips slides from Cisco Live
Hello all! I'm sure some of you are at Cisco Live NAM right now, but if you aren't, there was a great presentation on CUCM. CentOS is being swapped out, CUCM 15 appears to be switching to Python 3, along with other security changes. They've announced an EOL date for CUCM 14 as well. Take a look at the slide deck as it's very interesting. Their product team also informed me that the API is unchanged from v12.5 through CUCM 15, so our integration should continue to work. Please let us know if you have any issues with the latest version of our PowerPack and CUCM 15.Solved1.5KViews2likes1CommentHow to Fix powershell communication error?
How to Fix powershell communication error Forward and reverse name resolution is not properly configured for server? We have multiple windows server in which we are facing this issue and server have multiple DNS entries and we can delete them. also i tried to add IP and host in sciencelogic data collector also added in dnsmsaq-resolve.conf to resolve this issue but still we are facing this error Forward and reverse name resolution is not properly configured for server, how to fix this issue without deleting DNS entries.254Views0likes4CommentsTips for How to Optimize your SL1 System
ScienceLogic SL1 is a very powerful system that can make the lives of your operations staff easier, but those outcomes require some maintenance and optimizations. Read on for a few tips about how to get the most out of your SL1 System 1. Use Event Insights You probably know that Event Insights (Expand left menu -> Events -> Event Insights) is a powerful view to see how SL1 is reducing noise in your system, but did you know that it helps you see potential optimizations also? On the right side of the Event Insights page there is a section called “Tuning Targets”. By looking at what devices are creating the most events and which event policies are resulting in the most events, you can see actions that you can take to clean things up. In the example screenshot above, I would want to look at device 203.0.113.249 to see what is going on to trigger so many events. It could be a misconfiguration on the system, a hardware issue that needs to be remedied, or a threshold that could be tweaked. The lower section shows event policies that are being triggered the most. Noise-reduction options here include requiring multiple triggers within a time frame to be sure that the events are persisting, suppressing the events for test or dev devices, or tweaking thresholds to be sure that the event reflects an actionable problem to fix. 2. Use Operational Insights Operational Insights is a powerpack built by ScienceLogic to help manage your SL1 stack. There are separate versions for self-hosted and SaaS customers, but most of the functionality is the same. Once it’s installed and configured, it presents data on a series of dashboards. These dashboards can help you see the status of your collectors, keep track of the trends in the number of devices discovered and business services configured, and even keep an eye on under-the-hood metrics like Configuration Push time and the Event processing backlog. 3. Daily Health Tasks Did you know that the SL1 Documentation has a list of daily health tasks? Some of these items are covered by Event Insights and Operational Insights, but some are not. For example, it’s a great idea to check the System Logs periodically to make sure you know how things are running. If you have concerns about other items in the “Healthy SL1 System” table, you can set event policies and automations to make sure that you are notified in case of any issues. 4. Join the ScienceLogic Nexus Community! Finally, the ScienceLogic Nexus Community is a great resource to keep things working at your best. Interacting with fellow customers, submitting enhancement ideas to the Product Management team, and keeping up with the latest information on new releases helps you plan appropriately and use your time and energy well. To get started: Register with the Nexus Community (its easy) Visit our Community Information Forum for assistance and tips Thanks for your time and I would love to see some feedback and ideas for topics of interest.190Views4likes0CommentsSL1 GoldenGate 12.1.2 Release Notification
We are pleased to announce that SL1 GoldenGate 12.1.2 is now available. The release and documentation can be accessed using the following link: SL12.1.2 Patch Bundle: https://support.sciencelogic.com/s/release-file/aBtVL0000000KTN0A2/1212 SL1 12.1.2 images: https://support.sciencelogic.com/s/release-file/aBtVL0000000KRl0AM/1212 .iso is available now, and .VHD availability will be announced shortly. The release contains update in support of Aurora 3, modifications to data pull to use JSON, a OL8 bulk Collector conversion utility, fixes for various defects, and package updates. For full details, please see the SL1 GoldenGate 12.1.2 release notes: https://docs.sciencelogic.com/release_notes/sciencelogic_12-1-2_release_notes.pdf Before upgrading to SL1 12.1.2, please review version 100 of the SL1: Execution Environment Check PowerPack, which includes a Dynamic Application you can use to detect problematic execution environments that may have difficulty running or working properly after upgrading to SL1 version 12.1.2.Solved146Views1like4CommentsHow will the Hollywood update affect AI insights and the SL1 platform?
Explore everything about the SL1 12.2 Hollywood release with this learning track which includes a press release, solution sheet, on-demand webinar, and more. Explore how our AIOps platform, SL1, harnesses the immense power of artificial intelligence (AI) and machine learning (ML) to empower IT teams with human-ready root cause analysis. See how SL1 shows real-world examples of how our actionable insights enable IT teams to rapidly pinpoint anomalies and their root causes, auto-remediate issues, and work 10X more efficiently. After reviewing these resources, you’ll understand how ScienceLogic SL1: Delivers human-ready AI insights using generative AI Helps filter out the noise using AI/ML Unlocks operational efficiencies with automation I also encourage you to check out the 12.2 release notes and documentation for a deeper dive into the Hollywood release.122Views4likes0CommentsSL1 Reports
Hi all, Looking forward to enhance the reports. Questions: Is it possible to customize the report name? Current name is <report>_mailadres/username_<timestamp>_<number> Is it possible to customize the mail subject? Current subject is Scheduled Report: <Report Name> We have multiple stacks. Appreciate if we can a stack identification into the mail subject. All thru the PHP, the MySQL and the templating is really powerful I am missing debug facilities. When a small typo is made the report is completed without data or complete broken. Please your view if we can improve the reporting capabilities. Thanks in advance.Solved109Views2likes1CommentFind last login time for user accounts using API
Hi - Where would a person find the last login time for accounts that login with the API? I have checked Access Sessions and the report Inactive User and the API sessions do not get logged. I am not able to load Audit Logs without a timeout to see if the API sessions would be available there. ThanksSolved107Views0likes3CommentsMastering Terminal Security: Why TMUX Matters in Modern Enterprise Environments
In the evolving landscape of enterprise IT, security isn't a feature—it’s a foundation. As organizations grow more distributed and systems become increasingly complex, securing terminal sessions accessed through SSH is a mission-critical component of any corporate security posture. One tool rising in prominence for its role in fortifying SSH access control is tmux, and it's more than just a handy utility—it's a security enabler. As part of ScienceLogic’s harden the foundation initiative, the SL1 platform on the 12.2.1 or later release introduces improved tmux session control capabilities to meet industry leading security standards. ScienceLogic TMUX resources: SL1 Release Notes KB Article: What is TMUX and why is it now default on SL1? KB Article: Unable to Copy or Paste Text in SSH Sessions TMUX Configuration Cheat Sheet Increase ITerm TMUX Window What is TMUX? tmux (short for terminal multiplexer) is a command-line tool that allows users to open and manage multiple terminal sessions from a single SSH connection. Think of it as a window manager for your terminal—enabling users to split screens, scroll through logs, copy/paste content, and manage persistent sessions across disconnects. tmux is now running by default when you SSH into an SL1 system. This isn’t just a user experience enhancement—it’s a strategic security upgrade aligned with best practices in access control and session management. Why TMUX Matters for Security Security teams understand idle or abandoned SSH sessions pose real risks—whether from unauthorized access, lateral movement, or session hijacking. The introduction of tmux into the SL1 platform adds several critical controls to mitigate these risks: Automatic Session Locking: Idle sessions lock automatically after 15 minutes or immediately upon unclean disconnects. This dramatically reduces the attack surface of unattended sessions. Session Persistence and Recovery: tmux can reattach to previous sessions on reconnect, preserving state without sacrificing security—great for admin continuity. Supervised Access: With tmux, authorized users can monitor or even share terminal sessions for auditing or support—without giving up full shell access. Value for Platform Teams and Security Officers For platform and security leaders, enabling tmux by default means: Stronger Compliance Posture: Session supervision, activity auditing, and inactivity timeouts align with frameworks like NIST 800-53, CIS Controls, and ISO 27001. Reduced Operational Risk: Dropped sessions and orphaned shells are automatically managed—minimizing both user frustration and security exposure. Enhanced Administrator Efficiency: Features like scroll-back search, split panes, and built-in clip boarding streamline complex workflows across systems. In essence, tmux isn't just helping sysadmins—it's helping CISOs sleep better. Risks of Not Using TMUX Choosing not to enable or enforce tmux in enterprise environments comes with hidden but serious risks: Unsecured Idle Sessions: Without timeouts or auto-locks, sessions left open are ripe for misuse or compromise. Poor Session Traceability: Lack of visibility into session states and handoffs creates audit and accountability gaps. Reduced Resilience: A dropped SSH connection can lead to lost work, misconfigurations, or operational inefficiencies—especially in multi-user environments. In contrast, tmux provides a clean, consistent, and secure environment for every shell session—backed by real-world enterprise needs. Final Thoughts The addition of tmux to SL1's default SSH environment reflects a broader industry trend: security is shifting left, right into the command line. For platform teams, this isn't just a convenience—it's a call to action. Enabling tmux is a simple yet powerful way to align with security policies, improve admin workflows, and fortify your infrastructure.99Views2likes0CommentsGQL queries with attributes
We have a need to automate lots of BSM service creations and I am struggling with GQL now. We have created attribute to be used for har query {customAttributes (first: 7, search: {name: {eq: "BSM_Region"}}) { edges { node {id label type entity alignmentType } } } } and that gives us: { "data": { "customAttributes": { "edges": [ { "node": { "id": "57", "label": "BSM_Region", "type": "string", "entity": "harProvider", "alignmentType": "extended" } } ] } } } If I then try to align that attribute to spesific service like this: mutation {alignCustomAttribute( attribute:57, entity: "cm03r2q3a807hs5mn8m4a1dga", value:"Koillismaan kauppa", type: harProvider ) {__typename} } It gives an error: { "errors": [ { "path": [ "alignCustomAttribute" ], "message": "The following id/ids: 57 could not be found. Failed to align custom attributes.", "extensions": { "code": "ID_NOT_FOUND" } } ], "data": { "alignCustomAttribute": null } } Some help needed here.Solved96Views0likes4Comments