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Week of August 18, 2025 - Latest KB Articles and Known Issues
1 MIN READ A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.PavaniKatkuri14 hours agoPlace Latest KB Articles and Known Issues BlogLatest KB Articles and Known Issues BlogModerator8Views0likes0CommentsSee why Nexus Live is the must-attend event for IT leaders
We sat down with Gary Slebrch of @General Dynamics Information Technology is a must-attend event for IT leaders who want to be part of something bigger than a conference. From meeting directly with the ScienceLogic product team and leadership to sharing experiences and feedback with other customers, you’ll connect with some of the brightest minds in IT—and leave with insights you can act on. 👉 Register for NexusLive2025 today: https://lnkd.in/eN-5jrUY11Views0likes0CommentsRestorepoint 5.6 20250827 Release
Hello, We are pleased to announce the Restorepoint 5.6 20250827 release, which addressed the following issues: Updated the default Regex search buffer size to 5% of the available memory on the appliance. Added the infinite scroll function to Restorepoint templates to prevent the user interface from freezing when users created or edited large templates. (Case: 00521648) Addressed an issue that caused the Disabled checkbox on the Device Details tab (Devices > Device List) to scroll through dates erratically when selected and that prevented it from being unselected. (Cases: 00525208; 00540046) Addressed an issue that caused a command schedule to trigger all the commands for selected devices at the same time. Addressed another issue in which the retention policy was implemented incorrectly after running multi-device command schedules. (Case: 00528316) Migrated the "Configuration Changes" report from the old user interface (Information > Reports > Old UI Reports) into the current user interface (Information > Reports). Thank you, Release Management3Views0likes0CommentsAzure German Portal SQL API deprecation
Hello all, We will be working to evaluate and update the API call versions used in the Azure PowerPack later this year. However, there is one API call that is being deprecated by Azure 10/31/25 that may occur before the next release of the Azure PowerPack. An email was sent out by Microsoft notifying that one of the SQL API Endpoint Versions is being retired. This version of the SQL Database endpoint is only used for customer’s using the Germany Portal, all other portals (Commercial, US Gov, China) do not use this endpoint. You can find more details here: https://learn.microsoft.com/en-us/answers/questions/1073330/retirement-notice-azure-sql-database-2014-04-01-ap If you use the German Azure Portal, please reach out. Thanks, Taylor5Views1like0CommentsDashboard Access Key permissions
We have a new dashboard created that we are going to provide customer access to. I see an SL1 document indicating that we can create an access key to allow specific users only have access to this single dashboard. However, per the document the access key can only be assigned if the dashboard is a classic dashboard. Is there a way to do the same to a new AP2 dashboard? https://docs.sciencelogic.com/pdf/sciencelogic_custom_dash_reports_11-1-0.pdf4Views0likes0CommentsIBM: AIX Monitoring v103 PowerPack Release Notification
We are pleased to announce that the IBM: AIX Monitoring v103 PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename: https://support.sciencelogic.com/s/release-version/aBu4z000000wk79CAA/ibm-aix-monitoring Enhancements and Issues Addressed The following enhancements and addressed issues are included in this release: Addressed an issue that occurred during discovery that displayed the incorrect AIX operating system version throughout the SL1 user interface. (Case: 00513280) Addressed an issue that triggered alerts for Internal Collection Dynamic Applications with a "Process not running" message even though users were running processes. (Case: 00494966) Addressed an issue that prevented the "IBM: AIX CPU Utilization (sar)" Dynamic Application from collecting the correct data. (Case: 00523669) Please refer to the IBM: AIX Monitoring v103 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the IBM: AIX Monitoring v103 PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The IBM: AIX Monitoring v103 PowerPack Release File Details also contains links to the PowerPack Info Report.7Views0likes0CommentsCMDB Sync relation overrides
Device sync has quite a mandatory configuration option about relations between SL1 devices vs Snow CIs. We have used that a lot but now struggling with some issue we noticed this "values" section. In documentation we can see this picture: which shows that there is part "values" and it is told that they are Additional Child Class Values. Then in example we have this { "cmdb_ci_db_mssql_instance": { "relations": [ { "parent": "cmdb_ci_win_server", "rel_type": "Runs on::Runs", "reverse": true } ], "values": {"sys_class_name": "snow_ci_class", "instance_name": "name"} }, "cmdb_ci_db_mssql_database": { "relations": [ { "parent": "cmdb_ci_db_mssql_instance", "rel_type": "Contains::Contained by", "reverse": false } ], "values": {"sys_class_name": "snow_ci_class", "database": "name"} }, "cmdb_ci_db_mssql_server": { "relations": [ { "parent": "cmdb_ci_win_server", "rel_type": "Runs on::Runs", "reverse": true } ], "values": {"sys_class_name": "snow_ci_class", "instance_name": "name"} } } Not much told about those in documentation, so few questions arise: when do we need to use those? Seems to be optional anyway. what are the field names to be used here. In the example snow_ci_class seems to be coming from device attributes/field from SL1, then probably the key part is the snow field? Is that correct?16Views1like0CommentsAzure SMB file share level monitoring
After discovering our Azure environment we noticed that by default the Storage account utilization is monitored and has events created. But we have 4 SMB file shares on a single storage account. We're looking to monitor the utilization of each file share individually to generate events. Right now we could potentially have a file share 100% utilized and not generate an event because the storage account utilization is not an issue. Is there a way to enable this without programming it into the existing power pack?11Views1like0CommentsWeek of August 11, 2025 - Latest KB Articles and Known Issues
1 MIN READ A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.PavaniKatkuri13 days agoPlace Latest KB Articles and Known Issues BlogLatest KB Articles and Known Issues BlogModerator11Views0likes0CommentsThis week's updates to the Doc sites at docs.sciencelogic.com
8/15/25 Doc updates to the main docs site at https://docs.sciencelogic.com/ Updated the section on Defining a PowerShell Credential to reflect fields that were added or relabeled in the PowerShell credential editor in SL1 12.3.7. (NOTE: These changes apply only to the default user interface [AP2]; they do not apply to the classic user interface.) Updated the following sections to reflect the changes made to the PowerShell credential editor in 12.3.7: Concurrent PowerShell Collection Configuring Devices for Monitoring with PowerShell Configuring IBM Db2 Monitoring Configuring IBM MQ Monitoring Configuring Microsoft SQL Servers for Monitoring Configuring Windows Servers for Monitoring with PowerShell Creating SNMP and PowerShell Credentials for Windows Devices Credentials for WMI and PowerShell Devices Example: Creating a PowerShell Performance Dynamic Application Introduction to the Windows PowerShell Automations PowerPack Monitoring Linux with SSH Updated the SL1 Recommended Upgrade Paths section of the System Admin manual for version 2.3.7 of SL1. Updated the SL1 PowerFlow Platform manual to include updated upgrade instructions, information about bulk downloading reports, and other items for version 3.2.0 of PowerFlow. 8/15/25 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Added release notes for SL1 PowerFlow Platform version 3.2.0, which adds the ability to bulk download reports, adds a new API endpoint to support bulk downloading reports, adds two new configuration options, and addresses multiple issues. Added release notes for SL1 PowerFlow powerflowcontrol (pfctl) Command-Line Utility version 2.8.0, which updates Couchbase-related checks, updates pfctl checks to require HTTPS certificates, and updates the pfctl init-sps action to use the HOST_ ADDRESS for the PowerFlow system. Added release notes for the Base Steps SyncPack version 1.6.0, which deprecates the "QueryGQL" step, adds the new "GQLRequest" step, and addresses an issue with the "Sync Service Requests from ServiceNow to SL1" application. Added release notes for Restorepoint 5.6 MR 20250813, which addresses issues with the Device table, the export of legacy backup files, and issues with Configuration Compliance reports. Added release notes for the Skylar Analytics Event Policies PowerPack v100, which contains event policies for Predictive Alerting and Anomaly Score. Added release notes for Skylar Analytics 1.7.1, which address an issue with the on-premises version of Analytics. Updated the Recommended Upgrade Paths section of the SL1 12.3.7 release notes.9Views0likes0Comments