Node Navigation
Recent Content
Nexus Community – Customer Enablement & Programs Blog Welcome Message
2 MIN READ Welcome to the Nexus Community – Customer Enablement and Programs Blog At ScienceLogic we believe that the success of our customers is critical. We want you to have the resources to learn about, implement and successfully utilize our products. This blog is a great place to learn more about updates to our training portal, enablement resources and customer programs. When we make updates or offer new programs, we want you to know but also share feedback and ideas so we can partner with you to provide the best possible experience. Our Bloggers Will Armstrong-VP Global Enablement Will is the VP of Global Enablement at ScienceLogic and is here to drive enablement on all things ScienceLogic. He and his team are dedicated to helping you engage, grow, mature and passionately share about the goodness that is SL1. Jennifer DaSilva, Sr Technical Designer, Global Enablement Jennifer DaSilva is a Senior Technical Instructional Designer at ScienceLogic, and is the lead designer for ScienceLogic's certification program. She has 10 years of experience as a technical trainer and UX designer for the tech and airline industries. Jennifer Benoit, Sr Manager Instructional Design, Global Enablement Jennifer Benoit is a Senior Manager on ScienceLogic's Global Enablement team. She has extensive experience as an instructional designer, educator, and leader for corporate technical training and learning strategy. Dave Westin- Technical Enablement Lead David is a Global Enablement Tech Lead and an 8-year veteran of ScienceLogic and many more years of industry experience. His expertise revolves around AIOps, focusing on operational maturity and how Run Book Automations can help reduce MTTR and increase Mean Time Between Service Interruption. Kyra Ecker- Director of Customer Advocacy Kyra leads Customer Advocacy at ScienceLogic and is responsible for customer marketing advocacy and engagement. Kyra brings over 20 years marketing experience from previous enterprise software companies like PeopleSoft, Oracle, Taleo, and Rimini Street. Her charter includes creating a consistent experience throughout the customer’s journey with ScienceLogic and encouraging voice of customer presence in all things ScienceLogic. Subscribe to receive an alert when new posts go live so you can be the first one to know about updates to our training resources, enablement tools and experts' programs.SaraLeslieAdmin4 months agoPlace Customer Enablement & Programs BlogCustomer Enablement & Programs BlogCommunity Manager
442Views1like0CommentsCisco Unified Communications Manager 14 EOL and 15 Upgrade tips slides from Cisco Live
Hello all! I'm sure some of you are at Cisco Live NAM right now, but if you aren't, there was a great presentation on CUCM. CentOS is being swapped out, CUCM 15 appears to be switching to Python 3, along with other security changes. They've announced an EOL date for CUCM 14 as well. Take a look at the slide deck as it's very interesting. Their product team also informed me that the API is unchanged from v12.5 through CUCM 15, so our integration should continue to work. Please let us know if you have any issues with the latest version of our PowerPack and CUCM 15.400Views2likes0CommentsElevated Privileges for Python3 Libraries
We are stuck trying to recreate some of the metrics we collect in our current Python2 snippets using pipes. The specific example is 'ping', which required subprocesses, no longer allowed. We don't believe latency_ping,avail_ping from silo_tools will let us collect packet_count, packet_loss, avg_latencies, latencies that a library like ping3 allows. (used to calculate jitter and else) Some of the libraries seem to require raw sockets and/or elevated privileges. So our question is two fold. 1 - Can we import custom libraries such as Ping3? 2 - How do we use elevated privileges on the collectors, as some libraries require elevated priveleges? Thanks in advance, DanSolved200Views4likes12CommentsExtend Internal Interface collection
Hi All, As a default Sl1 is polling the interfaces with limited metrics , if i need to add few metrics additional is is possible to extend the internal collection? Basically i don't want to create a new DA and poll the interfaces for the limited metrics , with the same poll cycle i need to capture the additional details.Solved172Views2likes6CommentsHarden the SL1 Platform with Oracle Linux 8 (OL8)
1 MIN READ In the upcoming ScienceLogic PowerHour we are covering the ‘Harden the Foundation’ of SL1 topic and why you should upgrade from existing Oracle Linux 7 (OL7) to the new Oracle Linux 8 ((OL8) platform. The virtual appliance format that SL1 utilizes allows us to harden the core with OL8 to improve platform security, scalability, and application performance. This session will share the value of that migration with your teams along with details that can be utilized in your internal conversations about the upgrade process. One of the most important aspects of the upgrade is Enhanced Security with OL8; which will enable SL1 users to support advanced security features. For instance: dedicated OL8 STIG builds with FIPS 140-2, TLS 1.3. Additionally, Package Application Streams DNF YUM Package Manager and Faster SL1 System Updates. Another major reason to join the PowerHour is the SL1 application improvements. With Increased Processing Speed of the Database, I/O Performance (Open 7K Business Svcs in 10sec) and, Large SQL queries which will enable the platform to have a roughly 30% faster query response. Join us for the May 22nd PowerHour and learn about all the options and value in the newest upgrades from ScienceLogic. To learn more about the conversion process please visit the Conversion Resource Center.156Views5likes2CommentsDevice configuration "key/value" pairs synchronization to ITSM
With Powerflow most data are pretty easy to sync from SL1 to ITSM/CMDB, in this case ServiceNow. But now we have requirement that we should sync cloud device tags from SL1 to SN. The data from Azure virtual server, using Azure PP, is shown on SL1 like below, multiple key/value rows per device. So those are not easily stored into Attributes. And if I have understood correctly, quite a lot of tags used in cloud. Any ideas how these could be synced with PF into ServiceNow?Solved148Views1like8CommentsWelcome to the Nexus Community- ScienceLogic Product Blog
2 MIN READ Here, you’ll find dedicated information that’s all about how to get the most out of our products. Not just a list of features; but highlights regarding product updates and a collection of stories, tips, and insights tailored to enhance your experience. Think of it as your go-to guide for everything related to maximizing your product knowledge, crafted to help you use our solutions more effectively and enjoy all the benefits they offer. We’re here to support your journey, listen to your feedback, and evolve together. Dive in and discover all the ways our products can make a difference in your daily routine! Meet our Bloggers Lee Koepping- Sr. Director Global Sales Engineering Lee is a seasoned executive and technical leader with over 25 years of experience in IT engineering, technical solutions sales, project and business management for both federal and commercial enterprises. Mr. Koepping leads the Global Engineering Team for ScienceLogic establishing go to market strategies and execution for global sales engineering having served as principal architect and chief technologist for the public sector market as a founding member of that team at ScienceLogic. Prior to joining ScienceLogic, he was the Chief Technical Officer of Blue Door Networks and IronBow Technologies where the relationship with ScienceLogic began as a partner and customer following other leadership roles in services and sales management in the ITOM/ITSM space. Dave Westin- Technical Enablement Lead David is a Global Enablement Tech Lead and an 8-year veteran of ScienceLogic and many more years of industry experience. His expertise revolves around AIOps, focusing on operational maturity and how Run Book Automations can help reduce MTTR and increase Mean Time Between Service Interruption. Patrick Hubbard- Director Technical Marketing After 25 years in IT operations, I’m a bit of an ITOps mullet: cloud, AI, automation, and container business up front, networking, apps, storage, and database party in the back. Formerly engineering and product management at American Airlines, Sun Micro, and SolarWinds, my passion is helping admin experts and IT business leaders alike achieve their shared goal—to enjoy their weekends without the interruption of critical alerts.121Views5likes4CommentsHow to Utilize the SL1 ‘RSS Feeds’ Feature to Simplify Industry Alert Collection
2 MIN READ It's important to be aware of end of life (EOL) or end of support (EOS) notices affecting devices in your IT estate and worrying about missing critical vulnerability notices or common vulnerabilities and exposures (CVE) alerts isn’t very fun. The good news is, ScienceLogic SL1 has something that can help. Instead of chasing website postings, emails, or combing forums, leverage SL1 to bring the information to you using ‘RSS Feeds’ subscriptions. SL1 can monitor RSS news feed sites often available through most manufacturers including USCert, DHS CISA, and more. Using a feature called ‘RSS Feeds’ (configured under Events), SL1 will reach out to configured sources, pull available postings into the system, and present them individually as ‘notice’ events in the event console. Configuring the feature is easily done under Events -> RSS Feeds. Simply create a new event feed using a URL, align it to an organization, choose to represent it in the event console, and choose a collector to poll for the feed. It’s that easy! ‘RSS Feeds’ uses and internal collection that runs every 10-minutes using the ‘Data Collection: RSS Event Feed’ admin process (found under System -> Admin Processes) and utilizes the event policy ‘Syndication: News Feed’ as the mechanism to collect and present in the event console. Changes to the admin process can alter frequency and changes to the event policy can affect event duration and criticality, which is defaulted to ‘Notice’ and auto expires after 15-minutes. A common use case is to create a dedicated organization for ease of tracking and visibility then change the event expiration to 30-minutes. I often follow these steps: Add an organization called ‘Industry Alerts’ Subscribe to various original equipment manufacturer (OEM) EOL or EOS feeds Use a Cybersecurity and Infrastructure Security Agency (CISA) feed for security and vulnerability alerts using ‘https://www.cisa.gov/cybersecurity-advisories/all.xml’ as the feed source Most sources of good information are easily found by searching the OEM site or looking for sources in a search engine to find ones relevant to your organization. An example might be ‘Cisco RSS Feed.’ Operational policies using SL1 ‘Events’ to search devices and software versions, etc., can then make quick work of identifying what’s affected in your environment. Then begins a change management process to update or configure your event feed based on the information referenced from your feed source. Isolating all feeds or events to a dedicated organization in SL1 makes it easy to create a dashboard or simply reference the information in a single place. Gone are the days of chasing sites, email, or forums to find critical information that could affect your IT estate. To learn more about how to simplify industry alert collection using SL1, check out our documentation on RSS Feeds and Events.116Views5likes1CommentHow can I check who is logged into SL1
Is there a way to check who is logged into SL1 at any time?Solved110Views0likes7CommentsUnlocking Career Success: The Power of Professional Certifications
3 MIN READ Co-authored by Anonymous In today's rapidly evolving job market, employers are increasingly looking for candidates who possess specialized skills and industry-specific knowledge. Professional certifications offer benefits that can boost your career prospects and open doors to new opportunities. ScienceLogic is an automation company built on over two decades of leadership in modernizing IT Operations with our industry-leading platform. Being certified in the latest version of our software allows you to be at the forefront of Generative AI and the Autonomic IT journey that companies will be endeavoring upon in the years to come. Advancing Your Skillset Individuals with professional certifications report higher levels of confidence and competence in their abilities. This increased confidence translates into improved job performance and greater job satisfaction, ultimately contributing to long-term career success. According to a survey conducted by Pearson VUE, 76% of respondents reported that earning a professional certification helped them advance their careers. “A very well put together certification program using different types of media to drive the lessons home. I feel I received a lot of great information that will benefit me as an SL1 Administrator and it is easy to revisit as needed.” - Databank SL1 Administrator, survey feedback Validating Your Expertise In today's competitive job market, a professional certification serves as tangible proof that you have the necessary knowledge and skills to excel in your role. A study by CompTIA revealed that 72% of employers prefer candidates with IT certifications when hiring for IT positions. By earning a professional certification, you differentiate yourself from other candidates and demonstrate your commitment to continuous learning and professional development. The ScienceLogic Professional Certification upskills SL1 Operators in Discovery, Device Investigation, Dashboarding, Eventing, Reporting and even Service-centric Views. Whereas our Expert Certification empowers Administrators to go the extra mile with Automations, Configuring Dynamic Applications, Data Management, Event Enrichment and Tuning, Monitoring Policy Management and Business Services. Enhancing Your Marketability Employers often use certifications as screening criteria when reviewing resumes, with many job postings listing specific certifications as requirements or preferences. Professional certifications can significantly enhance your marketability in the job market. Research from Global Knowledge found that certified IT professionals earn on average 15% more than their non-certified counterparts! Networking and Professional Growth Earning a professional certification also provides opportunities for networking and professional growth. Many certification programs offer access to exclusive communities, events, and resources where you can connect with industry experts and like-minded professionals. At ScienceLogic, we have established a special community within our NEXUS platform for SL Certified Professionals and Experts. Conclusion In today's competitive job market, earning a professional certification can be a game-changer for your career. Whether you're looking to stand out in your current role or explore new career opportunities, investing in a professional certification is a strategic decision that can propel your career forward. It is also a game changer for IT organizations to have certified individuals on their team, to ensure proficiency with our platform. Click Hereto learn more and Complete your Sl1 Certification now! Have you already achieved your SL1 Professional or Expert Certification in 2024? Share your thoughts and experiences in the comments below! Research links cited above: Career Advancement: According to a survey conducted by Pearson VUE, 76% of respondents reported that earning a professional certification helped them advance their careers. https://home.pearsonvue.com/About/News/2023/2023-Value-of-IT-Certification-Candidate-Report.aspx Salary Increase: Research from Global Knowledge found that certified IT professionals earn on average 15% more than their non-certified counterparts. https://www.globalknowledge.com/us-en/resources/resource-library/articles/5-reasons-why-certifications-are-helping-your-career/#gref Job Opportunities: A study by CompTIA revealed that 72% of employers prefer candidates with IT certifications when hiring for IT positions. https://connect.comptia.org/content/research/hr-perceptions-of-it-training-and-certification#:~:text=Most%20employers%20report%20frequently%20using,knowledge%20and%20expertise%20(60%25).WillArmstrong4 months agoPlace Customer Enablement & Programs BlogCustomer Enablement & Programs BlogModerator
101Views1like2CommentsHow to Create a Nexus Community Member Account
The Nexus Community is open for all to join. Here is some guidance and specifics for how to create your ScienceLogic account and how to ask for assistance. From the Home Page select the Register Button (Upper Right-Hand Corner) This takes you to the Sign Up / Login Page Select Sign Up Follow the steps on the Account Registration page: Here are additional Resources for creating and managing your ScienceLogic User Account: How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go tomy.sciencelogic.comand click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete yourProfile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password onmy.sciencelogic.comhere. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us atcustomer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special caracters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. Contact our Customer Accounts team if you need further assistance. Via email:customer-accounts@sciencelogic.com101Views1like0Comments